Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“An order has not been delivered. Cult Beauty refuse to cancel and refund. They say they will resend the order. This has not happened. They expect me to wait a month in total to see if the goods arrive and contact them again if it does not. Customer service is non existent.”

Helpful Report

Posted 2 years ago

“It only did I not get the products I ordered, I didn’t get the refund I asked for ,,, dreadful service as is EVRI the delivery company they use ,, Can’t get through to either one !!!!”

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Posted 2 years ago

“Horrible delivery service! I didn’t hear any knock the first day and the second day they delivered to my neighbour not identifying who so im left without my package currently. Wasn’t worth the next day delivery costs.”

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Posted 2 years ago

“Firstly parcel was late then the parcel firm that they use did not leave a card and left my parcel outside the front door I ordered one tiny product and it came in a big box Won't be using them again”

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Posted 2 years ago

“Shocking automated customer service. Promised discount not given at correct time. Several email messages and still not resolved. Back to space NK for me”

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Posted 2 years ago

“I haven’t received my package and I’m trying to get a refund for over a month but all i get is useless automatic answers. Will never order from them again.”

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Posted 2 years ago

“After a week from the forecasted delivery date stated at the check out, still not received order (Order Number: 426454763). They delivered the item too late for me to take away. Also, slow response on its own FB, and website platform. Poor customer service and do not trust its delivery service. Terrible company. Dishonest and non existent customer service. Avoid!”

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Posted 2 years ago

“It's the first time I used this company and I can say I was very pleased and impressed. Easy to order, efficient in their reply to my order and delivery was very fast. Surely to recommend and will place further orders.”

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Posted 2 years ago

“Terrible customer service Package arrived open so I refused to take it from courier Then took days to be rectified by cult beauty and had chase them in number of occasions No one to actually speak to Everything is very complicated and hard to navigate if you have a problem Maybe thats the idea? I have used cult beauty for years I will not use this site again Will go to Liberty or Net a Porter in future”

Helpful Report

Posted 2 years ago

“Still haven’t received my order or a refund for it. Cult customer service is appalling. The least they could do is provide customers with an email address if they have a concern!! Will be making a complaint on PayPal and will never shop from here again”

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Posted 2 years ago

“Robbing baskets My wife bought me an expensive spray for our anniversary for 300 pounds. Bond 09 governor Island. She received the item late and when she opened the box it was empty. After raising a complaint and an apparent investigation they can't and won't do anything. I am left without my 18th Anniversary gift and the wife is out of pocket 300 pounds. Robbing baskets. Only buy from this company if you want rubbish customer service and if you like to be robbed.”

Helpful Report

Posted 2 years ago

“Horrible automated customer service, by message only. Useless in case of an issue. Highly suggest to shop elsewhere even if it means paying a little bit extra.”

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Posted 2 years ago

“Have ordered same day delivery on a rather expensive order. Went on live chat to see where it had gotten to as I received no confirmation email of my order, the live chat didn’t answer any of my questions in over 20 minutes so I wrote an email. Two emails written now and no response from cult beauty at all. I have no idea where my delivery is now. I am going to complain further about this. Worst customer service I have received, very disappointed definitley not what you expect from such a big and well known and used brand.”

Helpful Report

Posted 2 years ago

“I had placed order on 26th July and after 11days of wait they r saying I can take refund and that to 10Aed less in the refund. I would recommend not to shop with them anymore. Customer service is so bad. They r so rude they keep repeating the script. It started happening since the company is taken over. Earlier they had amazing service and parcel use to rch within the timeline”

Helpful Report

Posted 2 years ago

“The box came almost completely destroyed, with tags on it from the carrier saying it was received unsealed and damaged. Why they gave it to the carrier like that in the first place, or the carrier proceeded to ship is a mystery. On receipt, the contents had leaked and the spray nozzles had detached, and one was entirely missing ( and the one that was still in the box keeps falling off after being re-attached). I sent pics and they keep emailing demanding pics of the damage TO the product, as if dried up leaks, or loss of volume in a spray bottle even COULD be depicted. They have offered NO solution other than demand more proof. I am contesting the charge and expect a full refund from the Credit Card co.”

Helpful Report

Posted 2 years ago

“What happened??? The orders used to arrived packed perfectly but the last 2 orders (worth in excess of £400) have been in crumpled boxes, damaged or missing. I'm sad to say this is now the end and I will not be using cult beauty again.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service. Cult refused to refund me for product I paid for but NEVER received. All they kept saying was "We've looked into it, there is no issue." I ordered 24 items, order value of £450. The package arrived incomplete, missing 7 items valued at £120. After submitting an enquiry for a refund, Cult indicated that according to their records they had shipped everything and that there was nothing else they could do. They also indicated that my web account was closed and I was no longer allowed to make purchases from Cult (as if I had done something wrong!!!!) This is the first time I have experienced customer service like this and am truly shocked.”

Helpful Report

Posted 2 years ago

“I have ordered products worth 240 euro. They never arrived. When I asked for the status and a request to send the package again, they replied that they issue a refund in 4-5 workind days. I have written 5 more emails, the chatbots replied the same. Thankfully I paid via Paypal, so by raising the complaint, I will probably get back my money. But never again. What a s*tty company to treat their consumers like this.”

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Posted 2 years ago

“They use the rubbish , cheap parcel delivery service to deliver the makeup, they charge for next day delivery service but fail to deliver next day , will never order from them again best to avoid this company , go to proper retailers as their prices are the same as other retailers”

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Posted 2 years ago

“There was a mess up whereby I was charged via PayPal but order not pushed from my basket. No biggie it happens, but the way they treated me afterwards!! 5 msgs on their website acct msg channel, 2 DMs in the website, a Facebook post and a messenger DM and I got the same bland “oh we are SO sorry we shall look asap” and then they never do. Absolutely appalling customer service and they take your money without goods rendered. I used to be an active customer but I will be closing my account. They never gave any good deals anyway I’m not entirely sure why I stayed.”

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Posted 2 years ago

Cult Beauty is rated 1.8 based on 330 reviews