Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.70

1.7 Rating 360 Reviews

17 %

of reviewers recommend Cult Beauty

Company Reviews

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Metrics

1.7

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 24th December 2024

ALLOWS MOLD IN THEIR PRODUCTS AND DOESN'T SEEM TO CARE

Cult Beauty 1 star review on 29th September 2023

Noura

Cult Beauty 1 star review on 13th February 2023

Inna

Cult Beauty 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 months ago and had to keep checking on my order....eventually it came. Thankfully”

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Posted 3 years ago

“Never again! Same problems as others. No order, no money.”

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Posted 3 years ago

“Parcel did not arrive, stuck at customs for last 7 weeks and absolutely no information from cult beauty or courier. Told to contact myself. Customs state that the courier should have been in touch. Initially Cult Beaty offered return to sender and refund then retracted this and said I had to sort it out myself. Very poor support. If shipping to Australia safer to use Mecca”

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Posted 3 years ago

“Looks like I am having similar issue to all customers who are reviewing Cult Beauty. I used to order from them regularly and it was great. Last two orders were undelivered, tracking details provided were not working ( I suspect these orders were never sent actually). Received a refund for the first one, awaiting second refund. I found it hard to believe they actually send these orders were sent out. This used to be a good place to buy from but now it is appalling.”

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Posted 3 years ago

“I paid €18 for express delivery (1-2 days). I received an email saying the due to glitch my order wasn’t processed properly so it didn’t ship until day 5 which was too late for Christmas. I emailed to get a refund for the €18 but the customer service is abysmal. Horrific company to deal with - avoid at all costs.”

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Posted 3 years ago

“Terrible service. International shipping is horrendous. I have a package that's been "in transit" for 23 days now and all their customer service tells you is to be patient. Ridiculous! Shipping prices have increased but you're basically paying to receive nothing. They also charge UK tax for International purchases which I'm pretty sure should not be allowed.”

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Posted 3 years ago

“They don’t deliver the package and later they refuse to refund. I had to contact the Bank and file a dispute, what a mess!!!! Avoid at any coast.”

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Posted 3 years ago

“Good price Molton Brown shampoo and delivered on time.”

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Posted 3 years ago

“Missing order with Hermes, replacement package was sent out 7 days later, minus 2 items (I was not told it would be minus 2 when sent). I asked (via delayed messages...there's no customer service phone number) when my other 2 items would be sent. Was told within 48 hours. Two weeks, and about 20 useless messages later, I just want Cult Beauty out of my life now. Will never use them again, and I was a regular customer. DO NOT PUT YOURSELF THROUGH THE STRESS OF THEM.”

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Posted 3 years ago

“I had my first order delivered today, it was within estimated shipping date and I live in Europe. Nothing was missing and everything was in the condition it should be. I was so horrified reading the reviews after I ordered. I've basically seen negative reviews for about nearly every online beauty shop, so I believe the ratings are so low because people who usually leave a review are the frustrated ones and not the happy ones. I'm far than lucky in general so I don't believe I was lucky with hundreds of orders I've made all these years from sites with very low ratings like cult beauty.”

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Posted 3 years ago

“Terrible service Two lost orders Promised replacements when finally received a response Replacements not forthcoming Order no’s 354079719 and 354034167”

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Posted 3 years ago

“Gutted my dismal service. These people are like total robbers and I can't understand how they get away with it? You just go round and round in circles with their non existent customer service who promise to get back and never ever do. Ordered advent calendar (over £200) 3rd November, had a right week of it with Hermes saying they couldnt access the Geo Fence, then had tried but I wasn't home (they hadn't I was home all day and anyway I had left instructions for it to be left in the porch) and then finally on 11th November at 8.49pm it said they would deliver that day and at exactly the same time 8.49pm it said it was delivered and the same thing happened to someone else in my village with the same item from the same Company. Cult insisted that I fill in a form sent by PDF not word so was difficult to get that sorted. They said Hermes insisted on it before investigating. It is now 7th December, I have no present, no refund and everytime I contact them they promise they will look into it and don't hear anything back until next time I contact them. No contact phone number for them. Please do not waste your money as I have done.... or your time. Never been treated like this by any company before in my life.”

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Posted 3 years ago

“I've been waiting for over three weeks for my products....now I'm not sure if the website is legit or not....”

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Posted 3 years ago

“I've been waiting for my deliveries for more than 30 days . No explanation from Cult Beauty. I can't even find mailing address to mail them.”

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Posted 3 years ago

“no parcel received, no refund received and I have chased them literally every day. This used to be a good place to buy from but now it is appalling.”

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Posted 3 years ago

“No invoice in packaging so difficult to find out how to return appalling customer service never again”

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Posted 3 years ago

“I've been waiting for my deliveries for two weeks now - both of which keep getting delayed by Hermes. No explanation from Cult Beauty who emailed me saying it was delivered but Hermes says it's not! Zero response from them. AVOID. Am trying to get my money back.”

Helpful Report

Posted 3 years ago

“Appalling service and delivery. Hermes said out for delivery then status suddenly changed to delayed and that's it, been in a loop of delayed, then at depot, then delayed ever since. Hundreds of pounds. Thankfully with Klarna so have reported via them. Tried to cancel and got no where, and the customer service just posts the same message over and over that nothing they can do. Will never order from them again as all of the past 4 deliveries have been the same with only 50% of them ever arriving and had to get refund via Klarna. Annoyingly they are the only stockist of what I wanted.”

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Posted 3 years ago

“My parcel still hasn't arrived as still with Hermes after 1 week!!!”

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Posted 3 years ago

“Order never arrived, unable to contact by phone, message said they don't answer the phone! The email they give send a response saying nobody monitoring the box contact via Web chat, web chat offline, very convenient!!!! DO NOT ORDER OF THIS COMPANY, luckily i paid by paypal so got my money back through them, otherwise would still be waiting for my order and £27 worse off.”

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Posted 3 years ago

Cult Beauty is rated 1.7 based on 360 reviews