Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong. Ordering - poor. Website - poor. Customer service - unreacheable and not helpful. Delivery - now over 2 weeks of delays. Unable to schedule a decent slot. 4 hour delivery windows routinely missed or cancelled last minute with 2 days reschedules without any notice and/or information. TERRIBLE and unfit for modern time. If you hold any stock - sell, cause this has to go bankrupt.”

Helpful Report

Posted 6 years ago

“I purchased a digital recorder in March 2017, but for several reasons it was not set up until near the end of the 12 month guarantee. It was then discovered that the sealed box was incomplete and there was no remote control. On returning it to the shop they bluntly told me that I could not prove that it was missing, and in any case it should have been returned much sooner. I shall not make the mistake of dealing with them again and I advise everyone else to avoid them also. I had a problem over 20 years ago when I purchased a new item which was a repackaged faulty one. An enquiry subsequently found that this had happened so often that the company was fined several million pounds for fraudulent practice. It seems that their business ethic has not improved.”

Helpful Report

Posted 6 years ago

“Poor service. Recently I bought a new oven from this shop and paid extra for installation and for removing the old oven. On delivery, they just laid the new oven in its packing on the floor, made some absured excuses about wire being thick and walked away leaving me to find an electrician and appliance deposal service. This was very costly and time consuming for me. I am very disappointed. I will not recommend Currys service to anyone. MM”

Helpful Report

Posted 6 years ago

“A lot of the geekiness and overpriced goods have been swept away and what has emerged is a slick but helpful network of outlets with sales assistants who are genuinely keen to help and a range of good products at good prices. My little HP scanjet 300 was within a couple of pounds of the best internet price and I could see and touch it to gauge the build quality before buying. Good place to browse & buy.”

Helpful Report

Posted 6 years ago

“I contacted CURRYS today to buy an item...I was on the phone for a total of 65min. I phoned 5 times , my problem was not resolved so, on call number 4 and 5 I requested to speak to a manager and was fobbed off. Both agents would not put me through despite that I never got a clear response if it was company policy to block callers from speaking to management. The feedback facility was so amazing When I said hello the, automated voice said "We are sorry we could not get hold of you....for your feedback, .. you don't have to do anything...GOODBYE" I cant see this review being published... but will pass this on to everyone at tonight's dinner party and ALL my contacts on social media...also, I shall be taking my business elsewhere.”

Helpful Report

Posted 6 years ago

“Good quality products and great customer service”

Helpful Report

Posted 6 years ago

“Salesman was very helpful when choosing a new tv.”

Helpful Report

Posted 6 years ago

“Its a pity there is no option for NO STARS but here is my story...... I have had nothing but problems with Currys and I certainly will NEVER use them again. I have had my Sony TV for 18 months and it been faulty for over 12 of them, I have a 5 year warranty, the TV has been "repaired" twice and the faults are still there. Currys have said that they have exhausted all their avenues of repair and have offered to buy the TV back from for £484, Is this fair for a TV which cost £850 when I bought it?....I think not. I cannot stress enough, If you are in the uk DO NOT buy any Sony products, if you have to and you think this "wont happen to you".....DO NOT BUY IT FROM Currys. Furthermore, Currys have constantly insisted that I direct my complaint through Sony even after I insisted to them that I have no contract with Sony my contract is with Currys. I have had all my actions verified correct by the "consumer rights" people before contacting Currys and they constantly flout my legal status. They will not win with me, I am going to dedicate all my spare time to exposing them for what they are.”

Helpful Report

Posted 6 years ago

“Easy to use website. Included customer reviews which were again very easy to find and very helpful. Love my record player and found it easy to see what the benefits of this particular one were. Only negative was that the site can be a bit slow.”

Helpful Report

Posted 6 years ago

“Four weeks after ordering a fridge freezer still no item. No communication from them. Very poor customer service. Would not order from them again.”

Helpful Report

Posted 6 years ago

“UDATED REVIEW 22th March: Fourth attempt at delivering/installing tomorrow cancelled by TeamKnowHow. On to the 5th attempt now!!! No communication when cancelling this time (again). Monday 12th March: So, I was due to have a new integrated fridge delivered and fitted today so worked from home. We set this day when ordering a week ago and received a confirmation text on Saturday saying they would arrive today between 8:45 & 12:45 to do the job. Great! So, it is now 7pm and no one has come... We haven't received any message, emails or phone calls and the rather hopeless website just seems to show our status as "Order in Progress". Very disappointing. I'm kicking myself for not reading the many bad reviews here. If I had I wouldn't have touched Team Knowhow/Currys with a barge pole. Very unreliable. UPDATE 10am Tuesday 13th March: It is now Tuesday morning at 10am (The day after delivery was supposed to take place). No one has got in touch so I have contacted TeamKnowHow directly. On hold for 10 minutes and eventually the chap who took my call had the same information as myself (i.e. Zero) so he called the depot (another 10 minutes on hold). The depot eventually reported back to him that my order didn't even make it on to the lorry on Monday and wasn't even scheduled to go out. I have been told now the delivery and installation will happen this Friday because all the other days are full. Somehow I don't think this will be the end of this. UPDATE 11am Friday: So, today we were supposed to be having the fridge delivered. I suspected above this wouldn't happen and sure enough I was correct. I received a text from Team Knowhow on Wednesday saying that they would deliver on Friday between 7:40 & 11:40 and this morning (the day of delivery) they have left a message to say the item is not in stock and they will be delivering on Sunday (when I am not around). I've had to call them (another 10 minutes wait) to move the delivery to Monday. Let's see what happens on Monday (the 3rd attempt). So, to sumarise so far: Delivery slot number 1 (Monday): Did not show. No message at any point in the day. I had to call the follow. Delivery slot number 2 (Friday) Message received the morning of delivey saying they don't have the item to deliver. ** IF YOU HAVE TO TAKE TIME OFF WORK/MAKE ARRANGEMENTS TO BE AROUND WHEN THEY DELIVER DO NOT USE THIS COMPANY. THEY DO NOT GIVE A ****. Update: Monday 19th Received a message yesterday telling me they can't deliver today because of the bad weather. I obviously have no quarms about this because the weather has been poor over the weekend however on my drive back from the school run this morning I passed a "TeamKnowHow" van in my neighbourhood! My sympathy has done down a notch and suspect the weather is being used as an excuse for another reason they'd rather not pass on. I have called the service team now and they have booked me in for the 4th attempted delivery/install this Friday. They could not do any sooner. Watch this space! Update Thursday 22nd March 4th attempted delivery due tomorrow and was slightly worried by the lack of communication regarding a time slot so gave TeamKnowHow a call to check. Low and behold someone at TeamKnowhow in the week cancelled my delivery slot without telling me and created a new slot without setting a delivery date so basically, no one is coming tomorrow, I don't have a delivery date and the earliest them can do now is Monday. This in now the 5th delivery attempt. If it's not delivered on Monday the order is cancelled”

Helpful Report

Posted 6 years ago

“delivery timing email service all free and easy”

Helpful Report

Posted 6 years ago

“I buy new computer and insurance, but with computer electricity sistem something wrong, and their repair it 7 times. Now warranty is finished, and computer do not working again. Very poor”

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Posted 6 years ago

“Most of the staff were very helpful but exceptionally rude customer service lady (Emma) in Guildford store - clearly thought she was more important that everyone else, kept interrupting, rolling her eyes. So unhelpful that we cancelled our order.”

Helpful Report

Posted 6 years ago

“i have bin Mesta bout i am sick of currys do not buy for them they sent 2 fridges 1 was broken 1 the salad bin to big the bin cover falls off no help form currys”

Helpful Report

Posted 6 years ago

“No staff available to help despite waiting some time.”

Helpful Report

Posted 6 years ago

“Just had my New Washingmachine & dryer delivered. Staff at Currys in Southend on Sea were excellent and very profesional. The guys who did the delivery. Fantastic guys. Nothing to much trouble . Very tidy and extremly polite (even though it was a bitter cold day and my untitilty room is in the garden). My machines were instaled without any problems they were great. All rubish and old machines taken away. Thanks Currys!”

Helpful Report

Posted 6 years ago

“I ordered a washing machine on Saturday, and it was suppose to be delivered today (Monday). But apparently due to "snow and ice" (I can't see any) that we have I now have to wait until Thursday! If I ordered the same washing machine, it would be Wednesday delivery. I've contacted Currys 2 times over this and the attitude that I seem to be getting is they just don't give a toss. Do they like to p*** there customers off?”

Helpful Report

Posted 6 years ago

“Bought a JVC tv from Currys and in less than a month I woke up to a loud bang, the TV was on the floor. It had ripped itself from the plastic stand which was supplied with the TV. I had originally paid to have the item delivered on a weekend as I cannot afford to take time off work but now they are saying that I should pay to have it taken to their store as it is a 32 inch TV and I can't carry it, or take time off to wait around on a weekday for them to collect it. They claim they only deliver on weekends they cannot collect on weekends... have you heard anything so ridiculous. They won't reimburse or replace until they get the item back... Why am I meant to extend myself in this way when it was not my fault. I bought this product in good faith, but what they sold me was shoddy and not fit for purpose and the onus should be on them to put things right!”

Helpful Report

Posted 6 years ago

“good choice under one roof its worth the trip”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews