Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“Terrible service. The management is good for nothing. Business continuity not managed properly during this difficult time of covid-19. I wont be surprised if this company goes into administration soon. Bought a fridge and was not told by anyone until the day of delivery that they will not deliver it inside my home. Calling them to cancel the order was a mission. Over 4 hours wait, only to speak to a rude customer service agent called Shirley.”

Helpful Report

Posted 4 years ago

“At the first place, they said they can fix so that they don't need to refund that £60. Then they told me the price of the machine parts is higher than the actual product. This is obvious that I will not spend that much money as I can get a new one with same price. What a con. They did this twice and cost me £120. I don't think they can fix the product at all. Just after your £60. Never ever come back to them and do not recommend at all.”

Helpful Report

Posted 4 years ago

“At the first place, they said they can fix so that they don't need to refund that £60. Then they told me the price of the machine parts is higher than the actual product. This is obvious that I will not spend that much money as I can get a new one with same price. What a con. They did this twice and cost me £120. I don't think they can fix the product at all. Just after your £60. Never ever come back to them and do not recommend at all.”

Helpful Report

Posted 4 years ago

“I have just spent over an hour waiting… I have just spent over an hour waiting on team know nothing answering the phone to be told that I will not be getting repair done to my tv as I am self isolating and in the vulnerable category can you if you are not in this catogory and been told that you are not getting your repair done can you please post this on this site to prove my point or not that they are not sending engeneers out to do any repairs at all so no point in phoning them”

Helpful Report

Posted 4 years ago

“I have just spent over an hour waiting… I have just spent over an hour waiting on team know nothing answering the phone to be told that I will not be getting repair done to my tv as I am self isolating and in the vulnerable category can you if you are not in this catogory and been told that you are not getting your repair done can you please post this on this site to prove my point or not that they are not sending engeneers out to do any repairs at all so no point in phoning them”

Helpful Report

Posted 4 years ago

“I have just spent over an hour waiting… I have just spent over an hour waiting on team know nothing answering the phone to be told that I will not be getting repair done to my tv as I am self isolating and in the vulnerable category can you if you are not in this catogory and been told that you are not getting your repair done can you please post this on this site to prove my point or not that they are not sending engeneers out to do any repairs at all so no point in phoning them”

Helpful Report

Posted 4 years ago

“Logic Washing Machine L814WM16 - never worked as it should, will not purchase goods from there again. •5th October: received delivery Immediately raised concerns in Cambridge store that the paint work was damaged, there was water in the drum, and there were loose bolts in an open bag in the drum. The machine was not packed in polystyrene or cardboard and we felt that it could be second hand. Currys could only offer £10 refund. •Cambridge Currys Store Advised that the machine was not spinning properly, and had been left with a drum full of water. I requested refund or replacement 11th October: received a replacement machine •Replacement Not Working Water cold, no lather or bubbles just a grey scummy water which left residue around the door and on clothes. There was also a grating noise from the drum. •Cambridge Currys Store I requested money back or replacement, but they could only send out an engineer. •Element replaced, engineer stated it was lime scale, he left before testing. The repair made no difference, the water was not heating properly, soap was not dissolving, no lather produced •E 30 Error Unable to open the door due to the machine showing an E 30 error. •Cambridge Currys Store Requested a refund or replacement, but just got another engineer. •Second Engineer discovered the replacement heating element the first engineer fitted was a Hoover not a Logic part, not only that, but he had re-used the Logic thermostat part with it. He stated that the old element, which we had kept, was not lime scale damage, but it had been rubbing against the drum. Element and thermostat replaced, set the machine on a cycle and left saying “that modern washing machines do not create bubbles”, and that he would report back what he had found, but did not wait for the cycle to complete. •Machine not Working The only setting that that works, ie, produces a lather, and washes and rinses clothes is 90 degrees which is not acceptable. I have called the Know How team and been told that its later than 28 days so it cannot be replaced, and they take the 28 days from the day the FIRST machine was installed. I have been in store where customer services have been on the line for ages on my behalf and still not sorted. It is a scandal! I could not recommend Know How or the support given to customers, not even for there own products - Logic being a CURRYS brand. Store now closed, can not get through on phone, left with a £200 plus pile of junk!”

Helpful Report

Posted 4 years ago

“Bought a TV recently from Currys PC. And got it delievred yesterday. My TV was (SONY BRAVIA KD65XG8096BU 65" Smart 4K Ultra HD HDR LED TV with Google Assistant) Although the box was seal packed, there were few missing items inside the box. And I am not able to install the TV. I called CurrysPC 3-4 times with a hold time of approximately 50-55 mins. No response from Currys Customer Support team. I have emailed to customer.services but NO RESPONSE. Very disappointed. I would recommend never buy anything from Currys PC World.”

Helpful Report

Posted 4 years ago

“Bought a TV recently from Currys PC. And got it delievred yesterday. My TV was (SONY BRAVIA KD65XG8096BU 65" Smart 4K Ultra HD HDR LED TV with Google Assistant) Although the box was seal packed, there were few missing items inside the box. And I am not able to install the TV. I called CurrysPC 3-4 times with a hold time of approximately 50-55 mins. No response from Currys Customer Support team. I have emailed to customer.services but NO RESPONSE. Very disappointed. I would recommend never buy anything from Currys PC World.”

Helpful Report

Posted 4 years ago

“Knowhow logo ought to have a question mark at the end Bodgit-and-leggit as I will call them appeared and all started well, but the guy in charge of installing my integrated fridge made such a bad job of the install I can honestly say I cannot see how many more mistakes it was possible to make. Honestly I don't know how it could have been done worse. The door a) was not on straight one side was 7mm higher than the other (use a bloody tape measure!) b) got caught on the counter top when opening (Measure twice, screw once!) c) the fixings were used inappropriately so it was loose at the top (Instructions? Heard of them?) The fridge a) was raised bizarrely, I worked out after adjusting it that the reason, as best I could see, was to accommodate that it sitting on the mains cable which was caught underneath and so coming out the front rather than the back (Move the cable dumbass!) b) had the bottom plastic valance incorrectly installed correctly and was hanging off loose on one end. Most of these were only found after they had made their rather hasty exit I did make comments about how x or y wasn’t done right, but it was clear they were finished. I called in a friend of mine with larger array of tools than I had and we re-did the installation in about an hour and a half, bearing in mind that the install guys had scampered off with most of the "spare" fixings (and right quick) Am I impressed? No, no I most certainly am not. Do I recommend Currys? Run, run fast and in the opposite direction.”

Helpful Report

Posted 4 years ago

“Purchased a laptop in September 2018 for starting college. Laptop constantly freezes, reboots, closes tabs causing me to lose work. Turned out I was able to use laptops/computers at college so didn't really cause me too much of an issues until September 2019 when I needed it working in preparation for university. I took the product back to curry's where they reluctantly repaired as the 1 year warranty was out by 2 days, and stated that I had corrupted software (manufacturing fault). They repaired and all seemed okay for a few days. I ensured I turned on frequently to ensure updates could process. Any way didn't need for the first semester, as I had exams and no essays, so minimal use however i ensured I turned on frequently to ensure any updates could process. Come January, I have gone to use the laptop, and again same issues all over again but 10 fold however, i've made due by using my husbands ipad. Today I phoned acer out of sheer desperation who have given me a reference number with the instruction for currys to repair. Spoke to currys helpline where the agent refused to allow me to speak to a manager. the agents words were "managers will not discuss such little issues" and stated the product is18 months old and it only cost £300 so I shouldn't expect anything from them. Absolutely appalling. in the time where my lectures have moved online due to corona virus and I am unable to participate due to having a faulty computer. I Will NEVER make a purchase from Currys again.”

Helpful Report

Posted 4 years ago

“Absolute rubbish service, took delivery of our new washing machine 17/03, from the Treforest branch in South Wales in the morning. By around 12.30 my wife noticed water all around the floor, I had to come home from work, it had been badly connected, water all in the units and all over the floor. Tried for about 2 hours to get through to this outfit, no luck, fobbed off with every call. We eventually got through to the manufacturer who has agreed to send someone out Friday. Beware of this team in South Wales, one of the chaps has a black eye patch, if you are getting anything from this outfit, please double check before they leave.”

Helpful Report

Posted 4 years ago

“It's ridiculous. I feel the protection plan of Team KnowHow was mis sold to me. I was under the impression that if my laptop broke, and then broke again with the SAME PROBLEM after you were NOT ABLE TO FIX IT, then I would be under the "if we cant fix it get a replacement" protection. The gentleman I spoke to has said that this is not the case and I have to go through more headaches of taking the machine in for repair to the shop again, and this could be another two more repairs on top of the two I've just gone through, before you will consider replacing it. This is a BRAND NEW 3 MONTH OLD LAPTOP. It should not be having any of these issues. I appreciate it is brand new so you want to fix it, but look at it from my point of view, it is brand new so I want a brand new machine that isn't broken. The protection plan is massively flawed and is FALSE ADVERTISING.”

Helpful Report

Posted 4 years ago

“Visited the store in Scunthorpe. Went in to purchase a gaming laptop! Stood around for 10 mins (Not busy at all even went to ask if someone was free) no one came to assist. I decided to google the model and found it £100 cheaper on amazon. Thanks for your poor customer service!”

Helpful Report

Posted 4 years ago

“BEWARE OF THE EXTENDED WARRANTY Just cancelled the purchase of a freezer at Currys as the salesman did his best to convince me to take out an extended warranty. He assured me the the modern Beko freezers are not as good as one we purchased almost 20 years ago. he told me the standard and quality of Beko products has dropped so low that an extended warranty on a new product is needed. Just trying to scare/bully me into taking out their expensive warranty.”

Helpful Report

Posted 4 years ago

“USELESS BUNCH OF ########. We ordered a fridge freezer, paid the EXTRA £25 for delivery between 1pm and 5pm yesterday. Jane waited from 12 until I arrived at 5.45 then we waited another 2 hours. TRIED calling them on BOTH SO CALLED HELP NUMBERS . Held on one for 19 minutes and no response. The second one we held on over 38 minutes before some dipstick responded and first TRIED Bull******** that delivery attempt was made not knowing we have cctv . Whilst waiting I looked up tracking and the guy was still in the other side of Wednesbury after 6.30pm and STILL HAD 3 deliveries to do before us . Delivery No'20. So it was NOT even a Curry's delivery guy but some 3rd party cowboy self employed courier. Curry's are HISTORY. RIP CURRY'S . SHUT ALL YOUR DOORS AND LEAVE APPLIANCE SALES AND DELIVERY TO THE (PROFESSIONAL) COMPANIES. Your customer service SUCKS ! WE CANCELLED THE ORDER AND NOW BOUGH FROM THE PROFESSIONAL ONES (HUGHES). GO TO HUGHES EVERYONE OR AO , BUT AT ALL COST STAY CLEAR OF CURRY WASTE OF SPACE COWBOYS !!!”

Helpful Report

Posted 4 years ago

“11 days to wait for a repair to my washing machine! Not acceptable but apparently it is the standard or service they supply. Insurance will be cancelled.”

Helpful Report

Posted 4 years ago

“The most dreadful service. Delivery went badly wrong and all I got from customer services was avoidance and no offer of resolution. Avoid Currys and their incompetent delivery arm. They are an utter disgrace.”

Helpful Report

Posted 4 years ago

“Spent £700 on a new TV from Currys which broke down just over a year later. They charged £95 to inspect it and then wanted £500 to fix it which is more than the TV is now worth. Was genuinely shocked. What an appalling shop. Resigned to buying a new TV and will never buy something from Currys again.”

Helpful Report

Posted 4 years ago

“Been a customer of Knowhow for a washing machine for over 4 years. Unfortunately it broke down and started leaking badly on the 27th Feb. I called and registered the issue and was told that an engineer would visit between the hours of 1:30 and 5:50 on 5th March. At 4pm on the 5th my wife received a call from the engineer saying he could not get to the appointment. We were then given another appt for the week after on the 11th. I called Knowhow and explained and was told that I could get a 7day SLA if I call on the Sunday as the repair had gone over 7 days. I called as per the advise given in good faith and the 7 day SLA was processed. I chased this on the Monday and was told that it had been rejected. Another one was processed and was told we should get the voucher on the 10th. I was to call back again and check. I have been told today that this has also been rejected due to the 7 day SLA not starting from the 5th therefore it would not come into play until the 12th. I have written to the CEO of Currys and currently have received no response. The fact that this company take your money and then when you need them they move goal posts and let you down is a joke. My disabled Mother is currently doing our washing as there is no launderette near us. Thank you KnowHow for being so bad, this really does show what a poor company is.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews