Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review area doesn't always work properly - ask to go to next page and it doesn't Item I ordered out of stock - took them 6 days to tell me!”

Helpful Report

Posted 7 years ago

“Ordered a fridge freezer from Currys - price competitive and offered recycle service. Had to plan a whole day off for free delivery though. New fridge freezer turns up and installed, though delivery people then said they had no room on the van (even though they had just dropped one off). Promised to come back next day to collect, didn't turn up. Days later FINALLY got through to a rude, unhelpful, unsympathetic customer services agent. Eventually got a response on the phone that they had no schedule to pickup item I'd paid £20 for to collect and recycle. NOR could they rearrange a collection - so basically had been lied to, cheated on my decision to purchase with them, and rude, impersonal conversation for 40 minutes to get absolutely nowhere. I don't write reviews - this is an urgent message out to other people from someone really concerned about this company.”

Helpful Report

Posted 7 years ago

“Paid extra for timed delivery of am when we went on to tracking our slot had been changed to when we couldn't be in. Tried to telephone 50 mins. wait on phone so went to store long queue someone said they had been two hours! Will never buy from curry again all though sales staff were very good let down by delivery and installation team.”

Helpful Report

Posted 7 years ago

“good price and availability of products with the ability to reserve online and pick up in the store of your choice”

Helpful Report

Posted 7 years ago

“Probably the worst costumer service across the UK. Unacceptable experience considering the brand. The costumer service did not deliver what Curry's promised. My wife ans I are still waiting for them to call us back as they promised. We are also waiting for a refund. I tried calling them but every time I call them they make me wait an unreasonable amount of time - minimum 30 minutes- and they never have answer for us. Their behaviour is rude as it feels like they do not care. I am considering never buying from them again and advise others to do the same.”

Helpful Report

Posted 7 years ago

“The advisor did not try to hard sell a particular product. I felt totally in control throughout . The advisor was able to inform me as requested throughout.”

Helpful Report

Posted 7 years ago

“Bought a fridge freezer, it was never delivered. 2 hours after my slot (9pm on a sunday night) got a phone call to say they couldn't deliver and they booked me for a redelivery. That also never turned up, so we rang them. After 20 minutes on hold it transpires they lied and never actually booked us in. Needless to say we cancelled the order on the spot”

Helpful Report

Posted 7 years ago

“Ordered goods online for collection at store. Part of order damaged. The staff had no power to help replace. Basically accept the goods or refund but no guarantee could re purchase at same price.”

Helpful Report

Posted 7 years ago

“Item not arrived four cancellations - ombudsman next”

Helpful Report

Posted 7 years ago

“Absolutely rechid company my washing machine was due a week ago, I keep having to take days off work to wait in and at the last minute there is a cancellation this has happened four times in seven days, they will not give a refund so i cannot buy another one - they are totally disgusting ombudsman is next step”

Helpful Report

Posted 7 years ago

“I have bought product twice, because of curry's website freeze when it was changing to security mode. Customer service assured me about, that I can collect one pack and after two weeks money for second one will be send back to my account. Two months passed off and I did not hear even sorry from currys. Be careful with them, mess in their data causes a lot of problems,their own staff does not know what happens with parcels. Using DPD couriers propably makes it even worse.”

Helpful Report

Posted 7 years ago

“Excellent prices on electrical products with fast and reliable shipping.”

Helpful Report

Posted 7 years ago

“Customer service was excellent.”

Helpful Report

Posted 7 years ago

“I ordered a dishwasher to be delivered on Sunday. Had to telephone Currys to find out if my order had been accepted as the email did not clarify this. Received an email on Sunday 7.09 to say it would be arriving between 8.45 and 12.45. Even though I had been led to believe that orders were sent out from 7.00am on Sunday. Delivery arrived and we spent 2 hours installing dishwasher to find there was a leak on the machine. Teleponed Currys and waited 30 mins for an operator. Was told that I would have to wait until the next day as the driver had not arrived back at the depot and that someone would phone me in the afternoon of the next day. By 4.00pm I had still not received a call. I telephoned and waited for 40 mins before my call was answered. The operator said I had to telephone Kenwood for a number I refused and told him that he would have to do it so he put me on hold and cut me off. I telephoned back and this time had to wait another 30 mins for the call to be anwered. This time I got someone more helpful however when I asked him if I could speak to a Senior member of staff I was told that he would not speak to me. Then their computer system crashed and my order was apparently the cause of it so they could not give me a new date. The operator did phone me back 1 hour later to tell me he could do nothing but would chase up the order the next day and get a quick delivery date. The next day I received a text telling me that my order would be delivered Friday 1 December. Some time later the second operator phoned me to confirm this but could not give me a time only that it would be between 9 and 11. I paid for this dishwasher on 14 November so Currys have had my money in their bank and I had no customer service from them whatsover.”

Helpful Report

Posted 7 years ago

“DO CUSTOMER SERVICE EXIST”

Helpful Report

Posted 7 years ago

“My item was delivered on time.”

Helpful Report

Posted 7 years ago

“Enabled me to swap a product over as required.”

Helpful Report

Posted 7 years ago

“My delivery arrangement was confirmed on the trac-it site which told me that the fridge freezer was on its way. It did not arrive. There was no phone call from a driver/ delivery person to tell me about a problem, apologise or tell me that I would receive delivery tomorrow or even later tonight. The track-it telephone number is not helpful. It stops working at eight in the evening and a call before then leaves the caller with the endlessly repeated message that an agent would answer shortly. I have no idea what to do or what currys want me to do.This is the opposite of good business practice in every respect I can think of.”

Helpful Report

Posted 7 years ago

“Ordered fridge at 3pm & had it delivered at 7am following day Impressive”

Helpful Report

Posted 7 years ago

“2 phone calls to currys customer services..each nearly 20 mins long! plus sent an email, (no reply!) I ordered on-line and never got a conformation email! yet payment taken quickly. Not happy at all, awful C/S!! cost a fortune calling from a mobile.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews