Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be awear buying online with currys is a massive risk especially when you have to return the item for a refund constant excuses in regards to payment refund and the dpd they use to collect the item does not show item returned or delivered back to currys so after 30 days still no refund and i will have contact my card issuer NEVER AGAIN!!!!.”

Helpful Report

Posted 2 years ago

“Absolutely appalling and I would never recommend Curry’s to anyone. I purchased a tumble drier, paid in full including for a specified delivery window 9am to 1pm at an additional £55! I booked time off work for the delivery. The delivery arrived on the due date before the delivery window and just while I was leaving to take my daughter to school ( that is why the specified and paid for delivery window) when the delivery driver was told to come back please during the specified time, he stormed off and were quite rude. Upon my return I called Curry’s to be assured once again that it would be delivered that same day in the correct window When the delivery did not arrive, I called CS again to be told that they had messed up but that it wound be with me before 4pm that same day. Needless to say it never arrived and at 4:30 I was again onto CS. After nearly 30 minutes of absolute nonsense, I was eventually put through to a manager or so I am told. This person confirmed that they had messed up and they were sorry, issued a credit for my £55 missed delivery and promised to make the delivery this Sunday and would send an email today to confirm Well, the email never arrived and 3 calls later over a period of more than 1 and a half hours wasted on the phone with 3 different people only confirmed that my order is not scheduled for delivery on Sunday or ever. I repeatedly asked to speak to a manager but who was conveniently unavailable Hiding behind a call centre in RSA is not going to solve matters This problem is not going away and is just going to get worse and worse. On Sunday I will be personally visiting my local Currys store for a discussion with the manager. We will see where that goes. If the issue is not resolved to my satisfaction, then it’s off to London to the HO for a personal chat with a Director. If that fails to bring satisfaction then it’s off to solicitors without prejudice save for costs I refuse to accept being fobbed off with poor service and outright dishonesty. I’m not Interested in a refund but I do insist the goods paid for are delivered promptly and further that appropriate compensation is received Enough! We shall see if Curry’s does the right thing or if this review is even published (copied and screenshot)”

Helpful Report

Posted 2 years ago

“Went to find out about a smart speaker & found a very helpful sales person, which makes a change!”

Helpful Report

Posted 2 years ago

“I attempted to order a PC peripheral totalling £60.99 a week ago but at the checkout my card was declined and I could see from the company's personal profile that no item had been ordered by me from them. Days later I notice £60.99 missing from my current account but no ID of where it went. After phoning my bank I was told that Currys had debited my account - so the order had gone through. After phoning their customer support team (which is so frustrating to get through I won't start a rant) I was told their system was taking orders but not dispatching them or generating an order report - so basically I'm left without the product and £60 down whilst they get their act together. Another example of why high street retailers are going out of business. They have opened a "second level" complaint, hopefully resulting in the product and a refund after this shocking level of service.”

Helpful Report

Posted 2 years ago

“Fantastic service from Ryan and Scott for the installation and recycle on our old and new fridge freezer.”

Helpful Report

Posted 2 years ago

“UK friends - Please take note! Do NOT spend your hard earned money at Currys! My 86 year old father's 6 month old television had an operational fault; it was collected for assessment and repair, and returned a week later with a completely smashed screen rendering the tv unfit for purpose. They are claiming that is how it left the property, despite having photographic evidence to the contrary, and will not accept liability and replace the unit with a new one. This has been going on since the 7th October (nearly a month without his lifeline) and is showing no signs of being resolved, even after lengthy telephone conversations, webchats, sending the evidence through the POST as they cannot be contacted via email, and lodging a formal complaint following their preferred route. This is disgusting treatment of an elderly, disabled gentleman and I will continue to fight for justice. Spend your money wisely friends, this a company that has been around for years. It seems they have forgotten what customer care really means.”

Helpful Report

Posted 2 years ago

“I have been waiting for a £389 refund since the 16th when I was given a faulty dishwasher. I’ve called up 3 times already to be told it is being processed. I realise your call centre is in Cape Town, but I didn’t realise someone was going to personally deliver my refund!!!! Come on Currys, this is unacceptable!!!!!! Where’s my money!?!?!?!?!?!?!?”

Helpful Report

Posted 2 years ago

“After many years, I had to buy a new laptop today. I’ve had the most excellent experience in Currys, Cheltenham. Louis, the Intel advisor, was amazingly helpful, knowledgeable, courteous and friendly and goodness me, he certainly knew his stuff! Nothing was too much trouble for him. Thank you so much Louis. You are brilliant and Currys are very lucky to have you.”

Helpful Report

Posted 2 years ago

“Went to currys pipps hill, Basildon today asked a member of staff if they were busy as i would like to buy something apparently the staff memmber was busy. He was that busy he couldnt help me but he wasnt to busy to actually be chatting with 2 other members of staff and totally ignoring me, well that was one sale less for you currys! Walked out in total disgust!”

Helpful Report

Posted 2 years ago

“I HAD DAMAGED MY 8 MONTH OLD WASHER DRYER. EXPLAINED IT WAS MY FAULT AND WAS PREPARED TO PAY FOR THEM TO FIX IT. THEY SENT AN ENGINEER. THEY SAID PARTS TO BE ORDERED. WHEN I CHASED THEY SAID THEY HAVE CHANGED THEIR MIND AS IT IS NOT UNDER CARE REPAIR, THEY WONT FIX IT. I EXPLAINED THAT I HAD ALREADY AGREED TO PAY FOR THE REPAIR AND THEY JUST FLAT REFUSE TO HELP!”

Helpful Report

Posted 2 years ago

“No delivery no refund no explanation no nothing.”

Currys 1 star review on 5th October 2022

Helpful Report

Posted 2 years ago

“I wish I could give no stars ~ Happened in Arndale Curry’s Manchester. I bought an Apple Watch (cellular) and I was told by the advisor in store that I don’t need a separate sim plan and on that basis I paid £100 more to buy the one where I can send text etc. later my provider told me you actually can’t and that I should go back to store and speak with them about the misinformation. I called them before visiting and the manager Iwona and the advisor who sold me the watch told me “you should’ve done your research before coming into our store” and that literally broke my heart because we rely on advisors in store when making a purchase. Then after our heated conversation the manager Iwona called me in store and said we’ll give you a refund (after about 2 hours of our phone convo). And when I went in store, they looked off and when I was leaving Iwona told the same advisor to tell me “you’re no longer welcomed in this store” and I was baffled. All because I wanted a refund on something I was sold on the basis of misinformation. I am deeply hurt and this is one of the worst and the only worst experience I’ve had when shopping. I was a regular Curry’s customer and this is how they treated me. Poor management and training of the advisors.”

Helpful Report

Posted 2 years ago

“Worst experience I have ever encountered, waiting 7 weeks for a delivery, cancel my order to get items that are in stock, take a day off work for the delivery which was not delivered, had to call then only to be told the drivers could to deliver..”

Helpful Report

Posted 2 years ago

“Redeemed gift card smoothly and ordered product online for next day collection. Pretty pleased overall - all seems to have been processed fairly easily.”

Helpful Report

Posted 2 years ago

“After many years of spending £££ i can see the true colours of Currys. I ordered microwave for £80 which was send with Yodel, delivery was postponed many times but it wasnt a problem for me as Im all the time at home. The day my item should be finally delivered i got text out of nowhere it was delivered to your neighbours. No one knocked, ringed the doorbell, nothing. Went to ask about my parcel they said there is nothing there for me. Yodel send me "confirmation" of delivery as picture of some person with her back in doorway. Contacted currys many times but they been saying it was delivered and that can do nothing more and i can take that to police. When i went to my local police station to ask about that they said with the picture I can do nothing as there is no parcel visible there at all, it could be easily that the person refused to take the parcel and just enter the home. For me its obvious misconduct of the delivery company but they said i can take that to the company where i bought my item from which is Currys... and again currys just saying they dont care about me,what im saying, how it looks like. Such a huge company and customers service at the lowest”

Helpful Report

Posted 2 years ago

“Tried ordering online and no stock .. Went into the shop and plenty so bought andpicked up .. Complained but was told on web chat different between online and in store .. Then was told that again by complaints team (Maria) .. Waste of time looking online and wated my time for 3 days looking .. Currys don't care so why have online when it does not work”

Helpful Report

Posted 2 years ago

“I would give no stars just had a horrendous experience with an order online from Currys told me lie after lie about missing order on phone on off for 5 hours turned out they had not even sent my order out when I td them I had just Been in touch with parcel force and they had not even recieved any order from Currys when I told Currys I have screen shots of my messages from parcel force they admitted it was not disbatched the blantly lied to me all morning”

Helpful Report

Posted 2 years ago

“I was just looking for a basic smartphone, the only requirement was that it had NFC capability. On browsing Currys online I found a device within budget with the feature and therefore placed the order. On receipt of the order I set up the device only to find that the device doesn't have NFC as clearly stated on the website. Looking into other devices which Currys list as having NFC and comparing with manufacturers websites I've found several more which on Currys claim the feature but on the manufacturer states they don't. Seem to be a data integrity issue here. Also when trying to arrange the return there is no option to select "not as described" as the reason for return and then have to go through circles with annoying chat bots which don't help and take me back to my orders to place a return where there isn't the option to return for not as described. Really frustrating until you can finally chat with a human. The human was great once I got there, but the rest is a mess.”

Helpful Report

Posted 2 years ago

“We are extremely disappointed with Currys services. We used to be very happy ordering from Currys. They used to have good customer service until this incident. We ordered a brand new Neff Washing Machine a month ago. The appliance was only ready after 3 weeks from ordering so we waited patiently for it. We opted for installation services and for them to take away our old broken washing machine. The order came after 3 weeks finally and 2 Currys staff installed it. They did a quick test to check if it’s working. To our dismay when they left, the washing machine wouldn’t stop shaking uncontrollably and made such a loud noise. Clearly it was not working and installed properly. We tried different settings and still the same outcome. We contacted Currys and were informed that they will issue a refund for installation. We asked if someone can come the next day to fix it but unfortunately we had to wait another 2 to 3 weeks for that. How disappointing at this point to wait for the installation and when they did install it, it was NOT DONE PROPERLY so then we had to wait a long time again to have it fixed. We asked if we can have everything fully refunded and get a new appliance from somewhere else but was then advised someone can come after 3 days to provide a new appliance. How can 3 weeks turn into 3 days when we asked for full refund? We agreed for someone to replace the washing machine as it was the most feasible and convenient solution for us. We had to book a day off to accommodate the Currys staff for the replacement but we were so upset that NO ONE turned up that day to fix / replace the washing machine. We had to contact them AGAIN for this mess and the agent couldn’t be more accommodating and welcoming, no empathy at all. We were given a week and a half again to wait for REPLACEMENT. This is ridiculous. What POOR service. We are very upset and disappointed with this service. It is very inconvenient and such a waste of time and effort.”

Helpful Report

Posted 2 years ago

“Lost my phone repair?”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,452 reviews