Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Worst experience I have ever encountered, waiting 7 weeks for a delivery, cancel my order to get items that are in stock, take a day off work for the delivery which was not delivered, had to call then only to be told the drivers could to deliver..”

Helpful Report

Posted 2 years ago

“Redeemed gift card smoothly and ordered product online for next day collection. Pretty pleased overall - all seems to have been processed fairly easily.”

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Posted 2 years ago

“After many years of spending £££ i can see the true colours of Currys. I ordered microwave for £80 which was send with Yodel, delivery was postponed many times but it wasnt a problem for me as Im all the time at home. The day my item should be finally delivered i got text out of nowhere it was delivered to your neighbours. No one knocked, ringed the doorbell, nothing. Went to ask about my parcel they said there is nothing there for me. Yodel send me "confirmation" of delivery as picture of some person with her back in doorway. Contacted currys many times but they been saying it was delivered and that can do nothing more and i can take that to police. When i went to my local police station to ask about that they said with the picture I can do nothing as there is no parcel visible there at all, it could be easily that the person refused to take the parcel and just enter the home. For me its obvious misconduct of the delivery company but they said i can take that to the company where i bought my item from which is Currys... and again currys just saying they dont care about me,what im saying, how it looks like. Such a huge company and customers service at the lowest”

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Posted 2 years ago

“Tried ordering online and no stock .. Went into the shop and plenty so bought andpicked up .. Complained but was told on web chat different between online and in store .. Then was told that again by complaints team (Maria) .. Waste of time looking online and wated my time for 3 days looking .. Currys don't care so why have online when it does not work”

Helpful Report

Posted 2 years ago

“I would give no stars just had a horrendous experience with an order online from Currys told me lie after lie about missing order on phone on off for 5 hours turned out they had not even sent my order out when I td them I had just Been in touch with parcel force and they had not even recieved any order from Currys when I told Currys I have screen shots of my messages from parcel force they admitted it was not disbatched the blantly lied to me all morning”

Helpful Report

Posted 2 years ago

“I was just looking for a basic smartphone, the only requirement was that it had NFC capability. On browsing Currys online I found a device within budget with the feature and therefore placed the order. On receipt of the order I set up the device only to find that the device doesn't have NFC as clearly stated on the website. Looking into other devices which Currys list as having NFC and comparing with manufacturers websites I've found several more which on Currys claim the feature but on the manufacturer states they don't. Seem to be a data integrity issue here. Also when trying to arrange the return there is no option to select "not as described" as the reason for return and then have to go through circles with annoying chat bots which don't help and take me back to my orders to place a return where there isn't the option to return for not as described. Really frustrating until you can finally chat with a human. The human was great once I got there, but the rest is a mess.”

Helpful Report

Posted 2 years ago

“We are extremely disappointed with Currys services. We used to be very happy ordering from Currys. They used to have good customer service until this incident. We ordered a brand new Neff Washing Machine a month ago. The appliance was only ready after 3 weeks from ordering so we waited patiently for it. We opted for installation services and for them to take away our old broken washing machine. The order came after 3 weeks finally and 2 Currys staff installed it. They did a quick test to check if it’s working. To our dismay when they left, the washing machine wouldn’t stop shaking uncontrollably and made such a loud noise. Clearly it was not working and installed properly. We tried different settings and still the same outcome. We contacted Currys and were informed that they will issue a refund for installation. We asked if someone can come the next day to fix it but unfortunately we had to wait another 2 to 3 weeks for that. How disappointing at this point to wait for the installation and when they did install it, it was NOT DONE PROPERLY so then we had to wait a long time again to have it fixed. We asked if we can have everything fully refunded and get a new appliance from somewhere else but was then advised someone can come after 3 days to provide a new appliance. How can 3 weeks turn into 3 days when we asked for full refund? We agreed for someone to replace the washing machine as it was the most feasible and convenient solution for us. We had to book a day off to accommodate the Currys staff for the replacement but we were so upset that NO ONE turned up that day to fix / replace the washing machine. We had to contact them AGAIN for this mess and the agent couldn’t be more accommodating and welcoming, no empathy at all. We were given a week and a half again to wait for REPLACEMENT. This is ridiculous. What POOR service. We are very upset and disappointed with this service. It is very inconvenient and such a waste of time and effort.”

Helpful Report

Posted 2 years ago

“Lost my phone repair?”

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Posted 2 years ago

“Bought a TV online. Website Times out before order complete then had to start again. Forgot to add the "free" £100 headphones in the basket. Called and asked for them to be put onto order. Told to cancel and re do it. Held my money for 5 days and put the price up £200. Called and was told to pay the new price then call back for a refund. I specifically asked if I'd get the money back as I didn't want vouchers. Paid new price, called back to be told I had to have vouchers leaving me £17for Xmas food shopping. 13 calls over more than 20 hours got through to a manager who said his staff advised wrong, he wouldn't be honoring what was said and left me with vouchers for a shop I never wanted to do business with again. Shortly after found the FB group "Curry's pc World Where's my refund" with thousands of disgruntled customers who had also been shafted.”

Helpful Report

Posted 2 years ago

“I bought a new washing machine from them and they said they would remove my old one and connect the new one. a Couple of weeks later I realised that my dining room carpet was wet and that the wall has been damaged as they left a water pipe connected that was leaking water. I contacted Customer service who have completely ignored me!”

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Posted 2 years ago

“Items did not arrive on time. Called the Currys to explain that I needed the items urgently and they were not helpful at all. I'm still not sure if or when I will receive the items”

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Posted 2 years ago

“worst company to order from. Ordered a fridge freezer..came damaged.they actually wrapped up the freezer which was already damaged. deliberately. They then offer you money off to keep it in its current states. most people usually say ok. avoid.”

Currys 1 star review on 5th September 2022

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Posted 2 years ago

“Purchased a smart watch from them in August staff were very helpful and the price was reasonable”

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Posted 2 years ago

“I was so looking forward to my visit to your London Road High Wycombe branch to Have my sons laptop set up arrived at the Agreed time slot was greeted by Josh the advisor assigned to help me His first words to me and my son was I’m hungry I was about to have lunch!! The whole experience was terrible if I asked a question it was Answered with a one word answer don’t know or try google, when he was loading the products I bought with the laptop from yourself I don’t believe he spoke once, I love curry’s as a company and have bought many items but this experience has left a bad taste , please please make sure your staff understand the importance of the loyalty of your customers.”

Helpful Report

Posted 2 years ago

“Ordered freezer online. Order confirmed by email and delivery date given. Had day off from work and emptied existing freezer. Email night before confirming f delivery between seven and ten next morning. No delivery. Apparently item is in great demand and might be here today or maybe not. What a shambolic system. Please don’t bother with this company their systems are defective. Don’t believe the emails. Virtual tracker is inaccurate”

Helpful Report

Posted 2 years ago

“S*** company. Bought washer dryer and paid for delivery. That's after we bought and cancelled order as delivery was 2 months away and only informed after we paid. Delivery driver Ryan couldnt find address and did not wait 5 mins for a call back. SAT NAV! Finally got in touch with Ryan and he said he will be back 6pm as he is far away. Well that's 5 mins away from me. Liar liar liar. Got a new slot as text for delievry in 2 days. Arseholez, dumb what else can i say. Pure Dog **** Argos is 100 times better and customers and service is valued.”

Helpful Report

Posted 2 years ago

“I ordered a fridge freezer, initially it was out of stock but I was told could pay now and be updated once available - 11 days later I was given a delivery date. My slot time was 3:20pm - 7:20pm, so I waited in all afternoon, 6:00pm tracking said the driver was 6 stops away. 6:20pm the driver calls, 'I am clocking off now so this won't be delivered,' told me I would have to wait another 3 days (even though it is already on the van and he still had an hour left on my allocated delivery time) - said to take it up with customer service, which turned out to be closed after 6pm as it was a Bank Holiday (yes, I had now wasted my Bank Holiday sitting in for nothing, and if Curry's choose to run a service on this day, customer service should be available). So I get on the website chat and they throw me some spiel about why my product could not be delivered - completely different to what the delivery driver told me (he blatantly just wanted to clock off early) and the guy on the chat a lot of the time didn't even make sense. So I had emptied, defrosted and moved out my fridge freezer ready for collection, and now expected to go 3 more days without this product. Yeah, am really confident these guys are going to deliver after this experience. I cancelled the order and am awaiting a refund, but needless to say I was (and still am) livid. Decided I would not give my hard earned money to this lazy and disorganised company - I will NEVER shop with Curry's again. If I could give minus stars I would.”

Helpful Report

Posted 2 years ago

“Absolutely rubbish. I purchased a Kenwood 2 weeks ago Fridge/Freezer.Apparently I have to contact Kenwood for an instruction manual. I will never buy anything from them again”

Helpful Report

Posted 2 years ago

“Do not buy a TV from Curry’s!! Ever!! I purchased a 2000-pound Samsung tv from Curry’s, but barely used it due to travel and work commitments. When I finally settled in my new apartment and plugged it in, I noticed the areal port was wobbly and the channels were coming up scrambled. I reported this to Curry’s who advised me to get it fixed through Samsung. Samsung’s customer service was horrible and spoke to me as though they were reciting from a drilling manual, they were unhelpful, and I did not feel like my concerns were heard at all. I went back to Curry’s for help and have spent the last 4 months speaking to different customer service agents who each gave me different information and options for the repair! One agent said they’d schedule a pickup and repair the next week and that I’d receive confirmation of this by text following our call, but I never got a text. One agent blamed me for damaging the TV and argued with me for over half an hour about the nuance between words like ‘damage’, ‘fault’, or ‘defect’ when reporting the issue (please note I work in the health sector and have no clue about repairing TVs), it felt like he was trying to catch me out for damaging the TV myself. On another call I was told my case would be flagged for review and that a manager would call me to sort it out, but I never heard back from anyone. Another agent was very candid and said that in his 15 years of experience he has seen a small number of TVs come with weak plastics and ports resulting in faults like mine; he said that although it is insinuated that I broke the port, that would not be the case and I should not accept blame and pay hundreds of pounds to have a Samsung or Curry’s engineer pick up the TV, assess the issue (we all know who they’ll want to blame for the fault), and fix this defect. I even went into a store to vent about these issues and the branch manager literally walked me out to the front of the store and advised me to not back down and escalate the issue within the company as my pleas have been disregarded over and over. It literally seems like this is a joke! I am appalled by the level of customer service I have received, and by the conflicting/confusing opinions and pieces of advice that I was given. This is an unacceptable ordeal. Save yourself some trouble and shop elsewhere (quite frankly, just live without a TV to avoid the headache of ever having to get it fixed)!”

Helpful Report

Posted 2 years ago

“many years ago I vowed never to shop again with these shisters as they ripped off my elderly mother. I am now receiving emails from them titled "order confirmation, please confirm... " , when I looked at the email, it quoted " fill in a survey to win a prize" ...... confirmation, yes a bunch of total shisters.”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,444 reviews