Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge delivered on time, but needed the door rehanging - which service we had paid for. Guy delivering it fiddled around for a bit then declared that he didn't have the rights tools for the job, so he would call it in to be dealt with on the following day. Service desk then phoned to say they couldn't do the job until Monday. Stayed in on Monday, got a call from the service engineer at 6.30 pm to say he would exceed his allotted hours if he came to us so we would have to phone to rearrange the visit for he following day. Rang to get appointment (40 minute wait time) to be told that 2 days time was the earliest they could attend. Appalling service so far, will not use them again even if they turn up tomorrow and carry out the job.”

Helpful Report

Posted 7 years ago

“I had such a bad experience with Bedford Currys with customer service that I shall never go to the store or any other outlet again after purchasing a HP computer. I will in future deal with a local outlet or John Lewis, this is the best advice I can give to anybody thinking of purchasing any product that they stock.”

Helpful Report

Posted 7 years ago

“Brought a computer”

Helpful Report

Posted 7 years ago

“Saw the product in-store - it has a 10 day delivery wait - went home and ordered from their web site and it arrived first think the next day!”

Helpful Report

Posted 7 years ago

“had real big problems with this company and would avoid like the plague. Purchased a fridge that was near on £1000 and they; 1. Lied about what was included and tried charging me over £100 for a wine rack and drinks holder that was meant to be included. The supplier said they would send it free of charge. 2. Charged me for recycling my old fridge but left part of it behind sat in the front garden. 3. Refused to deliver the item through my door and stated it wouldn't fit - I had to carry the fridge myself through the very same door less than 5 minutes later. 4. Told me the price of the fridge wouldn't change before ordererinf only to go in store to be told if had gone up by several hundred. Only after speaking to a manager did they return the item to the promised price. 5. General bad customer service and waiting around the store to be served. 6. They were late even after specifying a delivery time. 7. Offered a ridiculous amount of £35 compensation and basically told that or nothing. You hear about the bad reviews and think it won't happen to you...then it does. Please avoid them. There are several other companies that I'm sure can do a much better job without even trying.”

Helpful Report

Posted 7 years ago

“very happy”

Helpful Report

Posted 7 years ago

“Happy to take our money but do not want to admit responsibility when mess up. Made a mistake on paperwork putting wrong name on insurance details but will not reimburse anything of the nearly four years of insurance paid although not able to claim because of their mistake.”

Helpful Report

Posted 7 years ago

“Spent £2800 in Currys Store on Oled Tv and Bose Speaker talked into installation . TV arrived no remote control or instructions the know how team did not know where they were but continued to fit my TV which was on Store mode The refused to fit my sound bar which they delivered the same time drilled my wall left hell of a mess and marks on my wall. tv left not unusable or working and on constant store demo for 4 days 2 weeks later my tv is working but still waiting for installation of sound bar and proper wall installation of tv which i was sold I have had 4 know how teams out in just under 2 weeks who clearly didn't know how to tune a tv in dont have installation your better off finding someone else or doing it yourself customer service is non exsistant and a joke. I have emailed head office and chief executive he needs to know how bad his company are performing and letting down its customers”

Helpful Report

Posted 7 years ago

“Asked before ordering if they could deliver to second floor flat, told them clearly it was stairs only. Was told should be ok, but ring up once order placed to let delivery crew know before they set out. This I proceeded to do after paying £45 for installation and removal of old appliance. Delivery crew turn up, complain about there being a removal - refuse to do it. And refuse to deliver the new appliance up to the flat. The crew that delivered my old appliance (the appliance these guys were supposed to remove) had no problem with the stairs. This crew this team just really came over as couldn't be **sed, moaning they'd already done 2 flat delivers earlier in the day - really, so it isn't that you can't do them, it's just that you can't be bothered to do them when it's later in the day.”

Helpful Report

Posted 7 years ago

“I tried to buy a 49 inch TV from them I put all my details in and they said they weren't delivering to my area the TV was a 49 inch smart TV and the price was just £208.96p I rang them up and got cut off and spoke to Emma one of their chat on Currys site and she told me they out of stock how come you are still advertising such a good offer when you haven't got any in stock is it so we will go on to your site and be presured into buying a more expensive one I think it would be a decent thing for you to take the advert down as I can not afford the prices you are charging”

Helpful Report

Posted 7 years ago

“Easy to use website. Product was significantly cheaper than other retailers. Free next day delivery!”

Helpful Report

Posted 7 years ago

“Ordered a oven and hob that cost over a thousand on the 14th August 2017 was told delivery date would be within about three weeks over five weeks later still not received either rang customer service today 18th September 2017 only to be informed there are none in stock and would be the end of September at the earliest but cannot be promised this terrified rotten service to be misinformed by sales person in the meantime having to have takeaways and microwave ready meals will never ever shop there again if no satisfaction by the end of this month I will be contacting trading standards to find out my legal rights about this issue”

Helpful Report

Posted 7 years ago

“friendly helpful staff in the Barnstaple store of Currys. Knowledgeable about the computer products in display and no high pressure selling. Happy for you to spend time trying out the laptops. I asked for a price match online and didn't hear back but when I contacted them again they couldn't have been mloe helpful. They arranged next day delivery for less than £4. The extended warranty on the laptops seems to cover nearly everything and they have a 7 day repair turnaround(other companies say up to 5 weeks) and technical advice so is worth having. I think they are good. You might pay a bit less at an internet only competitor but the warranty is extremely unlikely to be as good.”

Helpful Report

Posted 7 years ago

“I was due to have a hob delevered today and had a text to say it would arrive between 7 am - 11 am. Waited until nearly 5 and rang TeamKnowHow to find out what was happening as the plumber had romoved the oven and disconnected and removed the hob and was waiting to fit the new hob. The lady I spoke to said she would ring the delivery men as I hadn't a card to say I missed them. She came back to me to say they had tried to deliver but there was no one in and they dont always have cards in the van. They went on to say that they had spoken to me and arranged to deliver to a neighbour but they'd run out of time?? I had never spoken to them. The teamknowhow lady said she would ring them back and get back to me. She did ring back to say they would deliver this evening and would call when they were half an hour away and i should expect delivery by approx 7pm. I have not had a phone call and no delivery at nearly 8 pm. Just checked online tracking and it says my order is in progress and should be delivered tomorrow. I have had to pay extra to the plumber who now has to come out again. Appalling service, will never buy anything else from here again.”

Helpful Report

Posted 7 years ago

“Service and price”

Helpful Report

Posted 7 years ago

“Bought a new laptop for over £800 with currys Bedford in September 2016 it's now September 2017 so far it's has only worked for about 2 months after purchase an has been back in for repairs four times each time we take it back in they refuse to replace send it off and we get it back still not working properly complete waste of money and time. customer service is absolutely ridiculous and we have spent a whole year without the use of a laptop will not be shopping there for any devices or electronics again”

Helpful Report

Posted 7 years ago

“Good price as they do price match. Helpful staff and free delivery”

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Posted 7 years ago

“They were efficient by time of for pay and collect and convenient location of their offices”

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Posted 7 years ago

“no problems with deciding which items to buy due to good staff”

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Posted 7 years ago

“""Fantastic service from Mohammad at leicester. Good advice and fridge freezer delivered and installed within 24 hours”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews