Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of choice and helpful staff”

Helpful Report

Posted 6 years ago

“I received fantastic service from Curry's PC World earlier this month. They advised me well on a new digital radio and had the product in stock. They were knowledgeable and courteous and advised me on the different types of guarantee available.. If I do have any problems with the product it is a no quibble guarantee and they will replace like for like. But I have had no problems and love my stylish Sandstrom Radio!”

Helpful Report

Posted 6 years ago

“Went to buy TV online interest free, was accepted through their finance company (creation) and proceeded with the purchase. I queried the fact i got no confirmation with Currys and agreed that although creation had taken the money on finance the computer "glitched" and never allocated stock to be sent out. Went in to store to resolve as happy to wait as long as they hold stock for me on the offer price. Kind in store however cannot help or allocate stock even though money has been taken, until credit has been re=applied to account. What a joke! How can common sense not prevail when it's obvious we have not had the product!”

Helpful Report

Posted 6 years ago

“Orders a tv from Currys ,sat and waited for delivery .i went up the garden and missed 2 phone calls ,the 2nd one saying the drivers couldn’t get the van up the drive so had cancelled the delivery .sgame they made this unilateral decision because I cancelled the purchase .shame”

Helpful Report

Posted 6 years ago

“Wouldn’t even give them one star if I had a choice! NEVER buy a TV from here!!! They are shoddy goods!!! Ours just wouldn’t turn on after only 9 months and guess what - they wouldn’t even fix it because they smashed it up whilst it was in curry’s possession and are saying they didn’t do it!!!!!!! These are like the dodgy market traders you avoid only in a big posh shop. Absolutely disgusting behaviour and badly made goods!!!!! Go to a reputable dealer and keep your money safe. The Newark repairs centre are a bunch of liars!!! Someone there knows exactly what they did to our tv and won’t admit to it! They also conveniently lost the paperwork signed at pick up stating the tv screen had no damage to it! That’s what you get when dealing with this company - liars! thieves! vandals!! And yes you guessed it I am reporting this to trading standards and I am going to see what a legal representative has to say about it too.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Especially teamknowhow. When you go to store for a buy they will run around you.Once you have the goods then u are no one avoid team know how at all cost .Terrible rude argumentative in the end had to cancel the job”

Helpful Report

Posted 6 years ago

“Excellent , great service and delivery”

Helpful Report

Posted 6 years ago

“Nearly died from a heart attack due to the stress and frustration of buying faulty goods from Currys. They all need s kick up the backside starting with the unseen or heard of man in charge. My advice! get yourselves sorted out before you go into receivership READ the complaints Currys is not too big to fail.”

Helpful Report

Posted 6 years ago

“Hate going into Currys as items are pricey, frequently missold and often unreliable, however, I had to physically look at this particular item to make sure it would be easy enough for a disabled elderly lady to use. Of course, as always, there was no-one around, spent ages looking for someone who went and got someone else, eventually. This has been the case in at least four different Currys stores I have been in, so it seems to be a company policy to make sure staff stay away from customer reach. Ordered an item after explaining it was urgently needed for an elderly disabled relative. Paid for installation and removal of old. Couldn't get a delivery date as 'system was down'. Spent the next day calling the number I was given to organise this. No answer. Called the central customer services line and he was unable to fix it. Told me he called the store and they hung up on him. Got a nippy phone call the following day from the store to tell me there was no big rush for a delivery date as the item was out of stock anyway and wouldn't be back in stock until some time in November. Finally found an alternative machine, and on Sunday night was given the delivery time of between 6.40am and 10.40am. When the delivery staff arrived at 8.30am they told me that was ridiculous as the earliest staff started was 7am. Delivery and installation were ok, although the old item was dumped outside and we were told it would be collected next day. Floor was left swimming in water from disconnection, so I am glad I was there to help as my mum could have slipped and fallen. My cooker has just broken and I wouldn't even consider Currys. Thankfully I was able to get one ordered from John Lewis for much cheaper than Currys. Excellent customer service too. Unfortunately Team Knowhow know how not to.....”

Helpful Report

Posted 6 years ago

“Was not able to deliver a fridge on TWO occasions.”

Helpful Report

Posted 6 years ago

“NEVER buy a TV from here!!! They are shoddy goods!!! Ours just wouldn’t turn on after only 9 months and guess what - they wouldn’t even fix it! These are like the dodgy market traders you avoid only in a big posh shop. Absolutely disgusting behaviour and badly made goods!!!!! Go to a reputable dealer and keep your money safe.”

Helpful Report

Posted 6 years ago

“Unit C, Winterstoke Rd, Bristol BS3 2LQ is a joke. they never have anything in stock and assistants not reordering even if i finally found one of them who is not hiding... sort it out”

Helpful Report

Posted 6 years ago

“Far too much to put here”

Helpful Report

Posted 6 years ago

“When you get to heaven you can tell the angels that you never saw evil so deeply personified as you did in the face of Curry's PC World customer service team.”

Helpful Report

Posted 6 years ago

“was very pleased with tony the way he handle my purchase as they were up dating the card machines but he dealt with it very good”

Helpful Report

Posted 6 years ago

“Purchased a Kenwood fridge freezer from Currys 6 months ago and took out the extended repair warranty also. About 3-4 weeks ago the motor started getting noisy, phoned Currys and 28th.Sept they came back to me with a job number (C4734243) and I was told an engineer would contact me, he did and asked me some questions and Diagnosed the problem as the fan motor - he ordered the part and said 'if you don't hear anything in the next 2-3 days - ring, I did and was told the item was on back order with Kenwood and wouldn't be here until at least the 19th.October! I said what am I supposed to do for 3 weeks! I Confirmed I had taken out the' Repair & support plan' and was told that there was a '7 day repair promise' on that plan! This was then given over to the 'Care Plan' team to deal with, heard nothing for about 4 days so rang - only to be told 'because the engineer didn't physically inspect the fridge they would not replace it'!!!! I then had to ring the 'Know how' team (AGAIN) and ask for a PHYSICAL inspection - came out within a day or so and CONFIRMED exactly what he had first diagnosed over the phone! I have made numerous phone calls to different departments and STILL have no working fridge/freezer after nearly 3 weeks!! Raised a Customer Complaint with them (CC3813225) - for what good that will do!!?? Their '7 day repair promise' is not worth the paper it is written on, I cannot believe the unacceptable service I have been given!!!!”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever experienced. Utterly contemptible.”

Helpful Report

Posted 6 years ago

“The issue that I have experienced was: bought 3 items, electric inst oven, inst washing machine and inset washing machine. Let's start with inset electric oven bought to replace existing electric inset oven. Warning signs say this must be installed by a qualified electrician. However, Curry's offering 1/2 price installation @£45, I paid for installation feeling confident a qualified electrician would be installing the oven...not so, the oven arrives with 2 guys who took my existing electric oven out to fit the new one to be told I need a qualified electrician. I said I have paid for installation by a qualified electrician so your taking out old electric oven, it has its own fuse box and wirering. No the wirering is different, but you are a qualified electrician and installation means you have what you need to install the electric oven. Got nowhere with that and they left. I rang knowhow (knownothowto) explained and was told I needed to have the work done prior to fitting. No amount of explaining could they understand that they were replacing electric oven with electric oven...I said again to be told they are not qualified electricians but engineers? Got an qualified electrician to fit the oven, took old oven out fitted the new oven using the same wirering. This has cost my £95. Let's move on to the washing machine, well, yes delivered I paid for installation. They take the old inset washing machine out and the dishwasher to get to the pipes. We can't fit the new washing machine as I need a builder to put the waste pipe in, what I said, your taking out fit new one I don't understand, they went outside showed me where the waste pipe could be visited by making a hole in the wall leading the new pipe to the drain. Even I know they are talking rubbish. Rang knowhow who booked me in for installation again. They came on the day they said with extended hosepipes fitted washing machine then they said can't fit the kitchen unit door as they need biscuits to fit so they can drill different holes I rang knowhow said you need to order these parts (why should I order the parts. It should be them ordering them). Again back onto knowhow who order the parts. THey some weeks later Iafter i got a text saying got thee parts coming to fit. They did fit the kitchen unit door on but quests what the door doesn't fitted properly and as the took the dishwasher out to get to the pipes the dish washer was not refitted propley and makes a strong Clicking noise. Now fridge, inset fridge, easy take out refit new fridge, yes good, but don't have the parts to refit the unit door to the fridge. Told I have to order the parts, so what I have to order the parts, no you order the parts, which they have done as I got a text to say these have been ordered but no date for them to come and finish the job. This has been going on since 10/08/18 I did mention that if I ordered over £600 in one shop I would get £50 off, this didn't happen, same on a second order for television over £600 should receive £50 discount. No I didn't get the discount, and pay out for a qualified electrician all in all £145 lost not to mention what a joiner is going to cost to fix the dishwasher and reline the units to close properly. Currys PC World Reply from Currys PC World Published 18 September 2018 I'm sorry to hear this Elaine, my apologies for the problems you have encoumntered. So we can ensure this is investigated further, please email us at letusknow@teamknowhow.com with the reference CUR24255. Could you also include your full name, full address, delivery reference and a copy of your review? Thanks, Marcus Reviews by my friends Image of Larayn Draper 05 September 2018 Larayn Draper informs you about Prestige Flowers All my friends on Trustpilot It occurred on: 5/10/2018 It is now 5th October 2018 and all the above issues have not been rectified. I now would like you to get involved. As my kitchen door unit's have not been refitted propley. My unit fridge door needs parts, which they say have been ordered over a month ago and still no response or repair. Discounts not given. Hence..£50 off each order over £600. Sending persons who are not qualified electrician to fit electric oven, fridge and washing machine, after strongly recommending, these items need to be installed by qualified electrician to find that the person who arrived to fit it to carry out installation is not a qualified electrician I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this”

Helpful Report

Posted 6 years ago

“extremely disgusted by the service of delivery I had a washing machine delivered they was swearing going mad about taking it to my flat door 10 steps as I have stairs I paid £20 for this!!!!!! ... women on my own I was disgusted and so shocked!!!!! they don't deserve a star at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Staff were very helpful and attentive and made the purchase of my new laptop an easy process,”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews