Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*DO NOT BUY FROM CURRYS* I wasted 4 days waiting for a cooker - it was first delivered smashed, then failed to appear on the second attempt, then arrived without an engineer on the third attempt (which I had paid for to instal it). The engineer then arrived on day 4 but wasn’t able to take the old one away, which I had also paid for. I then had to take the old cooker to the tip myself and pay a fee. Spent about 4 hours total on the phone to customer service on the premium rate phone line they have set up.”

Helpful Report

Posted 7 years ago

“Reserved a product online, was emailed reservation number but when I went to collect in store product was sold out”

Helpful Report

Posted 7 years ago

“i bought a tv picture quality is vdry bad i ask for exchange manager said you have opened box ee can’t changes”

Helpful Report

Posted 7 years ago

“terrible customer service ,still awaiting refund for faulty washing machine ,nobody will take ownership of dealing with your problem -do not buy from currys”

Helpful Report

Posted 7 years ago

“I brought two apple watches on next day delivery. Two days later, one watch arrived - still missing the other one. I called them, and they then said it was out of stock and would never return (It was released 1 month before I ordered it). I called again and they promised they would resend it next day - 3 weeks later it arrived. It was a birthday present and due to it arriving late, I went out and purchased one with the hope of returning the unopened one.. Even this was a huge hassle despite being advised to do this by the 'KnowHow' team. They also promised me some compensation to sweeten the bad feelings - this never happened of course.”

Helpful Report

Posted 7 years ago

“We bought the Acer 10 inch tab for our daughter for Christmas and paid £139.99, I asked if it would possibly go down in price, they could not answer that question but told me, if the price goes down within 7 days we could get the difference back, we checked online 6 days later and discovered the price had gone down by £40, we went back to the shop, shown them our receipt and a refund was issued. I must add, the girl who served me didn't seem to happy when I explained why I was waiting at customber service (a smile would go a long way) I think all customers should be made aware of this when making a purchase especially at this time of year when the January sales begin.”

Helpful Report

Posted 7 years ago

“Please can someone help bought tv out of currys 30 Oct for Christmas present it was delivered and sat until Christmas day it was to be put on wall but when taken out of box screen is broke currys newtownabbey said because it was Oct they won't replace even though I told sales person this was Xmas present and wouldn't be given until Dec 25 really unhelpful staff and more or less laughed at me what can i do”

Helpful Report

Posted 7 years ago

“The know how team that delivered my tumblr dryer where really nice and helpful Would recommend highly”

Helpful Report

Posted 7 years ago

“Reviews full and informative on website”

Helpful Report

Posted 7 years ago

“We had ordered a new washing machine including collection of old machine and installation. The Know How team doing the delivery removed the old washing machine and in the process emptied residual water onto the carpet in the lounge. The Know How team were extremely belligerent and refused to pay any form of compensation saying it was our fault! Since having such a bad experience with Currys I have used AO and have been very happy with the service.”

Helpful Report

Posted 7 years ago

“I got a great laptop at a decent price (still expensive), however delivery to store despite the order saying next day took 4 days. I tried calling customer services as the online tracking number was never emailed to me. The person online realised this and gave me the number however could not resend the email which should have been sent and asked me to track the order myself. Anyways turns out the store delivery software was not working so I nearly got turned away on the day I went to pick it up having tracked the order. Thankfully the system came online whilst I was out and I was able to pick up my laptop.”

Helpful Report

Posted 7 years ago

“Awful customer service. I did not receive my product on time, and was not told how long my product would take (even though I selected next day delivery). Despite the fact my product was going to a store for me to pick up, I was refused a refund until the product arrived at the store. Some staff on the phone and in store were very unhelpful, patronising and generally rude. It is not worth the headache for a slightly cheaper product! This is also not the first time I have had issues with Currys and I am certainly not going to use them again.”

Helpful Report

Posted 7 years ago

“Great prices and wide range of choice.”

Helpful Report

Posted 7 years ago

“Parcel was delivered on time to a shop of my choosing. Notified via email no problems with collection. Son very please with product.”

Helpful Report

Posted 7 years ago

“Their customer service is atrocious.”

Helpful Report

Posted 7 years ago

“Received my order promptly”

Helpful Report

Posted 7 years ago

“Got a fridge freezer, paid extra for removal of old fridge freezer. They arrived, refused to take old fridge freezer. Said it should be "outside, defrosted and dry". I bought in store and no one had mentioed this. They just refused to take it. I asked what am I paying for? If I could get it outside myself, why would I pay extra? And you can pay extra for installation....but they said it has to stand for 12 hours. Wouldn't even take it out of the box. So WHAT THE HELL DO YOU PAY FOR? Some bone idle, arrogant man to stand in my kitchen and belittle me before he refuses to do his job. When you buy a fridge freezer from Currys, you should expect to lose ALL of your food and prepare yourself for the most unhelpful delivery you've ever experienced. Go to AO.com. They are MUCH more helpful.”

Helpful Report

Posted 7 years ago

“Purchased a Printer and T.V both members of staff were extremely helpful and knowledgeable.”

Helpful Report

Posted 7 years ago

“Bought an item of display and was told there was no box but all was in box was the instructions which I could get from intranet. I bought the item but when I read the info on line realised a container was missing. I contacted currys 4 times by email and tried on many occasions to ring but never got through to speak to anyone. Eventually I received a reply and was told bought as seen, we will not help. I have now got a container from Phillips who did say it was up to currys to replace it great customer service Phillips worse customer service CURRYS”

Helpful Report

Posted 7 years ago

“Quick sale polite employees and good detailed description of asked items”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews