Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Absolute thieves. Signed me up without my permission or knowledge to a subscription service after purchasing a computer. They have been taking regular payments charged directly to my card. A nightmare to try and cancel! Beware of untrustworthy staff just trying to take your money.”

Helpful Report

Posted 4 years ago

“Still waiting for a repaired laptop 9 days after it has been fixed. Message to call regarding delivery - called for 5 15 minutes last Friday before I got an answer told it would be delivered - now a week later still no delivery still no idea when it will come and have waited another 2 hours 5 minutes for someone to answer the phone. The people answering the phone are doing their best but the person in charge of customer service and the CEO should resign - taking CoronaVirus into account this is bad service”

Helpful Report

Posted 4 years ago

“Countless hours spent on hold. delivered the wrong fridge, haven't contacted me and can't get in touch with them.”

Helpful Report

Posted 4 years ago

“Phoned was on hold for two hours as wanted to cancel an order and the website doesn’t allow you to do this you have to call in, each time I called in someone hung the phone up on me, I know everyone is really busy but it would only take them a minute to cancel the order or update the website to allow it.”

Helpful Report

Posted 4 years ago

“Ordered an American fridge freezer before the lockdown online, because our old on was FAULTY. Delivery date was available within 3 days. Three days later no fridge freezer, 3 hours on the phone to be told that due to the Virus they were having problems with DELIVERIES, due to staff shortage which is understandable. Then I was promised delivery within 3 days again, guess what happened?? No delivery!! called customer service again 3 hours 24 minutes to get through to be told the same thing, short staffed, then to be told that the can't speak to the distribution centre because if they did they would just tell them to quote 'F@#koff' I was shocked to say the least!! All they could do is rebook it again. 3 days later, No fridge freezer, Ive had enough, why offer delivery slots if they are not available just pure Greed taking money when you know you can't offer the service. I'm never dealing with Currys again. I am not calling them again I have given them 3 opportunities to deliver my item which I think is fair, I have cancelled my payment with the bank and ordered a New fridge freezer with AO.COM and its was delivered in 5 days and the old one taken away great service, they wore gloves and a mask and couldn't be more helpful. Just an observation since!! Currys are still offering installation on most of their appliances TV, s Washers, Cookers ETC. How are you going to offer that with social distancing, probably another way of getting more money off customers knowing they can't provide the service and then customers won't be able to get through to them to get a refund. I would think that under their current situation and with the financial problems they are having, this would be an opportunity to make a name for themselves instead matters have worsened they dont care about customers what so ever. Had my rant now think twice about ordering from Currys read the reviews and take the hint. Thank you AO.COM couldn't have asked for better service. Well done”

Helpful Report

Posted 4 years ago

“Many companies are having to deal with the effect COVID-19 is having in regards to orders not being fulfilled or delivery/installation not being completed, but other companies have the courtesy to answer phones, messages and send out courtesy emails keeping customers updated. After spending literally hours on the phone without being able to speak to anyone regarding the delivery of a cooker and to ask why they hadn't informed us they had cancelled installation that we paid £100 for(I fully understand why they can't) or get any response from messages sent to them I can only presume, they couldn't care less about their customers, only the money they get from them. We will never buy from them again. Absolutely incompetent on every level.”

Helpful Report

Posted 4 years ago

“Can't believe it takes 8 days to deliver a steam iron should have gone on ebay 2 days to deliver will not be using curry's again”

Helpful Report

Posted 4 years ago

“On the 16th of March we placed an order for a new oven and paid also for delivery, installation and the disposal of the old oven. However, on the day of the delivery (the 24th of March) we were contacted by the driver to advise that because of the new directions on social distancing, he was not allowed to install the oven nor to collect the old one. As we do undestand that the driver's and our health are far more important than a new oven, we happily asked the driver to cancel the delivery and opted for a full refund. Worthless saying that so far our calls have always been cut off (after over 3 hours waiting on the line) and your website does not allow us to apply for the refund either as it comes up with a message that says" we need a quick catch up" and invites us to call you. For a big company as you are, I would have expected that if YOU are unable to provide the services that your customers have already been paid for, and if you are unable to face the high volume of customer service queries, you would have at least am automatic refund process in place. But no, you just leave us without answers but, even worst, without OUR MONEY. This is called STEALING. Please reinforce your customer services and set up new help lines asap before you really risk to lose forever your customers!!!!”

Helpful Report

Posted 4 years ago

“I have paid for a freezer and delivery over 2 and a half weeks ago . They state it was delivered on the tracker, it has not arrived. Ignoring my multiple attempts to email, phone etc. Thieves, fraudsters... beware public”

Helpful Report

Posted 4 years ago

“No existent customer services. Spending hours on the phone on hold only to be cut off. I have now spent a week in a phone que, sending emails to get no response. I will never deal wit this company again they have caused so much stress and anxiety due to none existent customer service.”

Helpful Report

Posted 4 years ago

“Smasung TV ordered for 70th birthday present and lorry arrived on day of expected delivery 24th March ,but no TV onboard. Countless long phone calls made since and have been on hold for 90 minutes at a time, but no one answers. Emails sent and no one replies. Tracking says 'contact needed' ,but no one answers phones or emails. I know Coronovirus has affected the number of people working, but this is a total disgrace. Surely someone can reply to an email. Money taken and no way to contact anyone. Do not buy from Currys.”

Helpful Report

Posted 4 years ago

“Tumble dryer arrived damaged. Been waiting on currys non existing customer service for nearly 2 hours. Their sales team still taking money for removal of old items but drivers wont take them away. Never will I buy from Currys again, PATHETIC SERVICE”

Helpful Report

Posted 4 years ago

“Stop buying kitchen appliances from Currys as they are one of the worst ones in the UK for after sales customer services. I bought a fridge freezer from Currys and as soon as it was delivered I spotted two long dents on both the fridge and freezer doors. I sent so many emails to the customer service for return and refund and called their customer service but I never received any answer! If you want to buy from Currys think twice because they may sell you faulty or damaged goods and then they simply ignore you and leave you with your faulty goods without any response! Simply they have no after sales services if you have any problem with your goods! They just want to get your money and that's it, a company with no morality and dignity!”

Helpful Report

Posted 4 years ago

“Curry’s has been a disaster! We ordered a microwave oven online (Next day delivery) for my grandad 96yrs old and unable to walk. We urgently require this for his meals. It was delivered 2 days later. The product was damaged. The glass in the door is broken. Have tried calling several times and spent hours on the phone and no response from customer service. Ended up on a live chat conversation with a lady but got told it’s for “business” customers only and that they do not have a live chat for regular customers. Was provided with an email address and was reassured that we will get a response back as we need the product picked up and exchanged for a new one. Have sent two emails and it’s now been 7 days and still no response! I can understand short staffed but I’m sure people should still be working from home and not using this as a holiday! We have an old man here without anything to cook with!!!!!! Disgusting!”

Helpful Report

Posted 4 years ago

“My delivery did not turn up the day it was due I tracked it throughout the day which said it was on route at 3:30pm that day it stated that it had an issue and I needed to calm the contact centre, after 4 days of calling most calls being 4-6 hours on hold every time getting hung up on I am no further forward with my delivery. The service is Horrific and I will take this further. Upon checking all of my details the store assistant seems to have forgotten a door number on my delivery address and stores are now closed. I appreciate that times are difficult at the time of this problem however this is absalutely disgusting service”

Helpful Report

Posted 4 years ago

“Very helpful and informative staff member answered all questions in terms that we understood. Supply of product and the processes required prior to taking delivery communicated clearly and concisely. Thanks to all concerned with our purchase.”

Helpful Report

Posted 4 years ago

“My dishwasher wasn’t delivered on the first date even though I’d paid extra for a specific slot. It wasn’t delivered on the second date even though I was PROMISED that it would be. I’ve had no communication about a refund. I can’t get through to anyone. They can’t take my money and not provide the item and then ignore me! Awful company, will never use again.”

Helpful Report

Posted 4 years ago

“On hold for 2.5 hours and then the phone just cut off...”

Helpful Report

Posted 4 years ago

“RUBBISH SUMS IT ALL UP”

Helpful Report

Posted 4 years ago

“Was told we would Get text on a delivery of Microwave at 11-00AM. No text received , You cant contact them Have been waiting on Phone for 4 and a Half Hours trying to Get through. Got through after 2 and Half Hours only to be told I was Through to Wrong dept. and he would put me through , 2 Hours Later Still not Through.The DPD tracking says it Tried to Deliver and no one available what a Load of Rubbish as here Since 8-30 this Morning and not supposed to deliver till after 11am Customer Service is Rubbish and I appreciate it is difficult times but this is not acceptable way to run a business”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews