Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paid for old tumble dryer to be took away . when new one came , delivery man was rude and said no its not on the sheet . phoned next day to be told there come get the old one next day . no one turned up !! still trying to get what we paid for .”

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Posted 7 years ago

“Everything was very easy and quick confirmation.”

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Posted 7 years ago

“Item arrived quickly with free postage”

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Posted 7 years ago

“Absolutely disgusted at receiving a non- apologetic text from Currys PC world saying they can not complete my order....... and to visit instore for other options!! After taking over £1000 of my very money they can't complete my order!! And to make it worse they are still advertising the item!!”

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Posted 7 years ago

“their service online is just as bad as in store. pathetic excuse for a retailer both physically and online”

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Posted 7 years ago

“For last monthes I have bought three kitchen appliances from Currys - oven, tumble dryer and fridge. I am very satisfied with price, quality and delivery. There is a great choice according to your desires and possibilities”

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Posted 7 years ago

“I ordered a Yamaha soundbar for collection on January 5th then on Saturday morning (January 6th) I went to pick up my product and they said that even though I reserved the product, I can't pick it up because they've already sold it to someone else and that I would need to order it online. This annoyed me greatly as I believe that if I reserve something online i should be able to pick it up without fear of it being sold to someone else. However, I moved on and decided to order it online. I then ordered this soundbar online at 12 o'clock on Saturday afternoon and received an email telling me that the soundbar isn't available online for delivery either 4 hours later and has been cancelled. Learning of this was very disappointing due to what I went through in the morning and the fact that, much like the reservation, if I order something and it says that it's gone through, I expect to receive my order and not to receive an email telling me that it's cancelled. I then called the customer service number given to me in the email to ask what's happening and his exact words were "you'll have to click and collect because it's only available in store" I then went on to tell him what I've gone through and he just said "well, I can't help with that" I'm completely appalled by the service I've received and if it were to for me having a Currys voucher that I got over Christmas, would not give this company my business. I then tried to purchase the product one more time and it's saying that my gift card is empty so I called customer service again and they said it'll take 24 to 48 hours for the money to go back on and it's now Thursday so I've waited 5 days and still haven't gotten my money back or received a replacement gift card, my gift card was worth £100 so I'm extremely upset and disgusted by the service I've received. They haven't even bothered to respond to an email that I sent to their customer service.”

Helpful Report

Posted 7 years ago

“What went wrong was ordering in the first place, I had no idea the customer service was so atrocious. un-activated internet security was sent out, I've now wasted my money on four pointless phone calls and achieved nothing, I wrote two pointless e-mails, one had no reply, the second had a pointless reply suggesting that I perhaps could resolve my problem at the store, which for me is a 50 mile round trip! Anyway what's the point of selling online if you then have to go to the store? This company took my money and gave me nothing, thanks Currys what a gem you are obviously staffed or understaffed by brain dead people. I understand that sometimes things go wrong or don't work, but also any decent company would quickly send a replacement, well Currys don't fall into that category apparently and I'm still waiting and rather disgusted!”

Helpful Report

Posted 7 years ago

“I have discovered that trying to arrange installation through KnowHow is the most frustrating experience ever. After being put through to the wrong departments, only to eventually spend an hour holding on for and with the right department I had truly lost the will to live. Sitting listening to the awful music for over 20 minutes after the auto system told me a 6 minute wait was ridiculous. Holding on for 20 minutes for an assistant to 'speak to a manager' left me wanting to throw the phone across the room. Then holding on AGAIN for them to speak to a further department left me suicidal. Then to be told that the delivery would be put back by 2 days to arrange installation for a gas fitter to cap off the gas point left me tearing my hair out. The worst service I have ever experienced with any company and I would never go through KnowHow again. I would rather arrange someone privately. I am left absolutely drained!”

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Posted 7 years ago

“I ordered a (£700) fridge/freezer and requested Friday delivery. I booked a day off work. Wednesday I get an email saying they are delivering Thursday. No one will be in. I tried to contact them... IT IS IMPOSSIBLE. Just get automatic telephone answering that tells me I can't get a delivery slot yet and to ring back after 10pm the night before, followed by a warning that if I change date I may have to wait 5 days for redelivery. I've spend ages trying to contact them and tell them they have made a mistake, but it doesn't seem it is possible to contact them in any way...”

Helpful Report

Posted 7 years ago

“On arrival was greeted by two members of staff having a good chat. Did not knowledge that I in the shop. Then I spotted another two members of staff having a chat. I went to the cash desk to ask for the laptop I needed. She told me to ask one of the men. I said I didn't want to interrupt they chat. When I asked. The product was not in stock. I could order it in store or at home.”

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Posted 7 years ago

“Always helpful they care about customer service and the guys in the warehouse are good as gold”

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Posted 7 years ago

“They are most helpful and if they have what i want i purchase items from them.”

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Posted 7 years ago

“Order never turned up on the day specified, no explanation or apology. I missed spending Christmas Eve with my family waiting for the phantom delivery. The second delivery attempt only had half my order on board. The driver rang head office to be told the fridge freezer had been damaged by a forklift driver (pull the other one!) and of course customer services hadn't bothered to inform me, the customer, of that. So I told the driver to put the chest freezer back on his lorry as I was cancelling the order due to rubbish delivery service and even worse customer service. I have spent tens of thousands of pounds with currys/pc world over the years but Don'tKnowHow is right up there with Yodel when it comes to sheer incompetence. The good news is I can order online through other companies for big ticket items, AO, John Lewis, even Euronics! I will NEVER buy big ticket items from currys again. Their loss as I've just moved house and looking for a new fridge/freezer, chest freezer, gas (or Induction) hob, oven, 65"/75" 4k tv and a dishwasher to replace my aging appliances”

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Posted 7 years ago

“Teamknowhow,nobody answers the phone,how do you continue in business?.”

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Posted 7 years ago

“Staff were very helpful and I got what I wanted only downside was they try to sell extended warranty when it is not needed”

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Posted 7 years ago

“This review concerns not Curry's directly, but their delivery and repair service called "Team Knowhow". I have been badly let down by them twice now, once just before Christmas with a "next day" delivery of a dishwasher (which was not delivered on time as, apparently, the "van had broken down"). Currently, they let me down 3 times with the collection of an iPad with a broken screen, missed the first collection date because they "could not find the address", the re-arranged date because it turned out it had "not been booked" despite being told it had, and now, the third time because "the driver has phoned in sick". I am still waiting for my iPad to be collected...”

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Posted 7 years ago

“Currys Nottingham is fantastic they have plenty off staff to meet your needs with a great knowlwdge of the vast amount of products they have which is far more than any other stores we have been in. They have great prices which they also price match and give a good guarantee! I was especially impressed with ahmed Chowdhury (samsung) he gave us all the information we needed to make a great decision to purchase a amazing TV his customer service was excellent which is what prompted me to send this feedback!”

Helpful Report

Posted 7 years ago

“Bought a number of large appliances online. Paid extra for fridge door reversal service, this was not done on delivery. I called to re-book this and was given a 4-hour window slot. I took a day off work for this only to receive a call from driver towards the end of the slot that he had 'lost his tools' and could not come. He said he would call back to let me know what he had arranged - he never did. Next day, I called currys again to arrange, gave me a slot. Engineer came but because the brand was Bosch he did not want to get involved! He said he would arrange for a Bosch engineer to come in - 3 days later, still waiting for someone to phone me... Terrible service and lack of communication - I have spent at least 3 hs on hold/talking to customer services.”

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Posted 7 years ago

“Ordered on line for next day delivery. They lost my order and are now refusing to return my payment until they have investigated. Not my fault they got things wrong and the have no right to hang on to my money until they see fit to teturn it. Last purchase from Currys ever, .”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,455 reviews