Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently bought a faulty oven from Currys and reported it to Rebbecca at store Scarborough 2301. She was on the Know How desk. Rebbecca was extremely helpful and professional and contacted me to let me know that Currys would replace this oven and also install it for me. This was done in a timely, quick and efficient manner and I found Rebecca to be very knowledgeable and professional. As a result of this excellent customer service I will be confident to continue shopping at Currys. Thank you Rebbecca.”

Helpful Report

Posted 7 years ago

“Quick delivery perfect”

Helpful Report

Posted 7 years ago

“I paid £9.95 for a 3-5pm delivery slot on a Sunday. I had an email confirming my order and was looking forward to getting my purchase in a couple of hours time. My delivery slot came and went and I tried to contact Currys to find out what my order was but all customer services lines were now closed. I went on line and found that I could track my order online all I had to Do was click the link in my confirmation email for the courier company and I could see where it was. There is no link on the email at all so I'm left very annoyed and let down. I will now have to wait till the morning to talk to someone about it. I will not be using Currys again and will be advising all my family and friends to avoid them as well.”

Helpful Report

Posted 7 years ago

“Quick and helpful”

Helpful Report

Posted 7 years ago

“I bought the xbox one deal before black friday for a great price. Free delivery was unexpected.”

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Posted 7 years ago

“I recently went to my local currys to compare the Google home and the amazon echo the staff member who spoke with me was extremely helpfull in helping me decide on the right one for me. ( alexa )”

Helpful Report

Posted 7 years ago

“After nine attempts to deliver and install a range oven I now have an oven that is slow, noisy and only heats from the back element. Not only was Currys service and advice appalling but they wasted a monumental amount of my time. Nine attempts to deliver an oven... if you want to waste nine days just waiting for an oven not to mention the time going into store to try and sort it out... go to Currys!”

Helpful Report

Posted 7 years ago

“Great advice...patient and informative. I could examine the product and make the right choice. Also great price for extra things like virus protection and insurance.”

Helpful Report

Posted 7 years ago

“I ordered a product online and was given the above delivery reference number with the delivery date of 23 November 2017. Initially the delivery window was all day (from 7am to 7pm) but on Tuesday 21 November I was given a delivery slot of between 13:55 and 17:55. Despite being in all day, the delivery did not arrive and there was no phone call. When it became apparent that the delivery was not forthcoming, I contacted the following number on 23rd November at 19:30 to see where my order was. It was 20:01 before someone was able to take my call. When I asked where my order was (for delivery reference 7447300058) I was again put on hold whilst the administrator tried to find out the status of my order. 20 mins later after no reply from the administrator, I terminated the call. About 15mins after call termination, I was called and the person apologised stating that the workmen had run out of time. I asked why I was not informed that they could not deliver on 23 November, despite the wide delivery time window, and was told that this would be dealt with internally. I am still waiting for my order and have lost complete confidence in Curry's as a company. On all accounts the service has been dire and has been the worst I have ever experienced. It is shocking and well below the service levels that customers expect. I have still no clue why the delivery was not delivered on the scheduled day and why in the event of a no-show, I was not contacted! At the time of writing this review, I do not know when my delivery will be scheduled”

Helpful Report

Posted 7 years ago

“Hasn't arrived, poor contact, more promises , any trust completely lost, wasted so much time”

Helpful Report

Posted 7 years ago

“WHAT WENT RIGHT !! Bought a LG 55 inch tv paid along with a fridge freezer . Told I was to have the items delivered on Monday the 20th of November (they forgot to say which year ) waited on Sunday for a phone call for delivery slot as promised ! That phone call never came ?? 23 . Contacted them myself to be told the tv was out of stock despite countless ones stacked at three of their stores within my area , eventually had to go back again to the store and managed to retrieve a tv . Order was never prossesed despite being paid (total incompetence ) . Then was told my fridge freezer was not going to be delivered until January . It beggars belief the way staff at that store treat customers and the attitude is (you have spent money so therefore you can jog on and wait for your goods not to mention commission ??? Basic ABC procedures that primary class 1 would demonstrate better !! The after sales attitude along with buckets of cheek was a disgrace ,WHY ? Surely someone at senior level can deal with customer care appropriately and effeciantly ? 6 days later I have had no refund and no one in that store can help so where is my money ? Certainly not in my bank . Countless phone calls and no nearer a solution ! Disgraceful way to treat your customers curry’s ? Who at what level can put it right ?”

Helpful Report

Posted 7 years ago

“I telephoned the branch regarding a new television and had specific requirements, the sales assistant was able to assure me of the details easily and I was advised to order online and have the product delivered - which I did - with the added bonus of free delivery.”

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Posted 7 years ago

“Good service at this store.”

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Posted 7 years ago

“Purchased a hoover from here, great discounts, free delivery and shipped quickly”

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Posted 7 years ago

“GOOD SERVICE”

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Posted 7 years ago

“Helpful staff in the shop and plenty of information available on their website to be able to make the right decision about what to buy. Delighted with my new oven!”

Helpful Report

Posted 7 years ago

“I went to look at a TV I was a short distance from the TV within 3 mins at looking at it the same staff walked in front of me blocking the view 4 times there was plenty of room behind me I heard them talking another language to each other in front of other customers it is a shame it was my go to store until this happened Currys seems to be out of touch with reality.”

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Posted 7 years ago

“A lot of the stock advertised/displayed isn't actually available! This doesn't stop them from putting promotions against these items though... An exremely farcical experience. Quite disappointed.”

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Posted 7 years ago

“cheap as chips”

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Posted 7 years ago

“I made a purchase from instore on Friday spending a significant £2500.00 and an EXTRA £20 for delivery! My delivery was supposed to be here yesterday (Sunday) between 11.30am and 3.30pm however, it never arrived despite me paying for this delivery day. We waited in all day which was an inconvenience after 3.30pm as we missed a very important prior engagement. I contacted the knowhow team at approx 4.40pm and after being on hold for over half an hour I finally got through to a team member who assured me my delivery was on its way, she also informed me that the local depot manager (Phil) would contact me shortly by phone to explain why my delivery was delayed. However, that phone call, much like our delivery, never came! I contacted the knowhow team once again this morning (Monday) and, again, after being on hold for over 40mins, they were unable to offer me any explanation whatsoever and simply said the best they could do was book a ‘re-delivery’ for Tuesday, no time slot given, just any time on Tuesday. This means my paid for ‘EXPRESS’ delivery will be 2 days late and I will have to take time off from work to accommodate this! I will also have to rearrange for the installation to be done by the third party and pay him AGAIN! In the meantime, we have no tv to watch as I had our old tv removed from the wall and all wires disconnected in preparation for our new arrival and as I am 5 months pregnant with existing complications already, (thanks curry’s for the added stress by the way) I am unable to lift the tv to reconnect it all. The customer service was absolutely appalling, not even a courtesy call to let me know my delivery would not be arriving let alone delayed! I wouldn’t mind but I was happy to collect from the store initially but they insisted I have delivery and then charged me for it, only for it to never arrive! I will not be using curry’s ever again and would advise others to stay well clear! I will be cancelling my order now and buying elsewhere as there are plenty of other retailers with the same products and the same prices who don’t treat their customers disgracefully. AO.com are particularity good for anyone looking for an alternative.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews