Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it really worth renewing INSURANCE on appliances when you can't get no sence out of them when you ring any department, even Know how.They're still sending letters out for you to do so.Our 11month old cooker (needs a repair)do you think we can get them to understand this.Yes its still in guarantee and has insurance paid for each month from our bank.But no we get told ring its manufacturer.What this all about.Do these persons that take these calls from us know their job?”

Helpful Report

Posted 4 years ago

“A P P A L L I N G Company!! Seller of second hand goods. I ordered a dishwasher at £450 and when it arrived I could tell it wasn't new. When the replacement arrived I could see the van outside my flat said the driver rang to say they couldn't deliver the new one as their van was too big for my street. (Didn't seem to be a problem last time) Spending many hours on their teamknowgood customer(lack of) service. You pay 5p per minute to wait for hours and then are cut off. DISGUSTING! Currys should hang their head in shame. They have the audacity to say they are giving the best service possible. Truly unbelievable. I have had this second hand machine in my hall for well over a month. Icing on the cake they are now out of stock and won't be getting any new stock. After the pandemic is over I hope this company closes,because I for one will never buy from them ever again. Scum! Total scum. If I could leave no stars I would. Words fail me...”

Helpful Report

Posted 4 years ago

“Appalling customer service. Ordered a laptop a week ago, but not delivered and impossible to contact anyone by phone or email or online. Do NOT order anything from this company. Cannot cancel order as yet. DPD say they have not received the item. Dreadful service, I will never use them again.”

Helpful Report

Posted 4 years ago

“I've ordered two sets of frying pans but only one set has arrived. Customer service is unavailable, I was on the phone for HOURS but couldn't speak to an advisor so couldn't have the chance to get the other set or to have my money back.”

Helpful Report

Posted 4 years ago

“It does not get as bad as this probably the worst customer service in the uk, do not buy anything from this company either online or at their store hopefully they will go bust”

Helpful Report

Posted 4 years ago

“Absolutely the worst customer service I have ever had dealings with, i will ever walk in their store or call them again go to john Lewis more professional outfit .shocking”

Helpful Report

Posted 4 years ago

“Shambles don’t buy anything customer service is disgraceful! Phone calls on hold for 2 hours plus then been cut off! I’m not even given them 1 star will never buy again from them”

Helpful Report

Posted 4 years ago

“Such a shame I can't leave a no star review because that's what you deserve. I purchased a fridge/freezer from you as mine decided to die just after the lockdown was announed. So with the shops closed I had little choice, on the plus side the appliance arrived on the day stated however it was delivered by two very unhelpful and rude individuals who despite me paying to have the old appliance removed and dispose of refused to do this, indeed despite having a trolley they even refused to move the old appliance to the front garden to enable it to be collected. When they placed the new appliance in exactly the same place as the old one it rocked when I mentioned this I was informed "not out problem it's your floor" that is until I pointed out that the old one didn't rock after much huffing and puffing they adjusted the new one which took all of 60 seconds and made a quick get away. So I, a single female, was left to manhandle the old appliance into the front garden where I was furious to discover that instead of removing the packaging as it clearly states on your web site they had simply abandoned this in my garden and I was also left to dispose of this. As instructed I rang to arrange for the collection and was on hold over an hour so emailed. Despite numerous calls and emails to date the only direct response I have had was on the 23rd April when an email arrived which said you had been having problems with your email system and that if I still required assistance to respond to that email and somebody would come back to me within 24 hours. It is now the 18th May and I have responded to that email many, many times but nobody has come back to me. So I left a less than glowing review on Trustpilot imagine my surprise when you responded to that review within 24 hours, although you merely reiterated that you'd been having problems and that I should continue to attempt to contact you. It has now been eight weeks and the old appliance is still in my front garden. I do not require assistance what I require is for Currys to provide the service for which they have been paid, to take money for services which aren't provided is theft. By purchasing with Currys rather than AO simply because you could deliver earlier and I was desperate I have spend more than necessary as I could have purchased almost an identical product from AO for less than I paid you and I have had to spend eight weeks chasing for you to provide the service you were paid to. I would advise customers never to purchase from Currys as you obviously don't care about customers, customer service don't make me laugh.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with the service Curry’s are running throughout the covid-19 period, and believe me when I say I will NEVER be shopping with curry’s again due to being let down. Ordered the wrong printer ink which is my mistake, tried cancelling the order literally the morning after I ordered it, phoned THREE times all well over an hour and a half to be CUT OFF!! Not to mention I could barely hear the woman answering the phone to transfer me to the appropriate line. By the time all this had happened my order was despatched. I tried contacting live chat online to be told they cannot help me because it’s not a large item even after waiting a good 20 mins just for that, I have emailed twice no response, messaged THREE times on Facebook messenger no response. I am going crazy trying to sort this out. No one has this much free time to sit around waiting to be acknowledged by a company. Everyone can understand it’s difficult at the moment but this is truly truly atrocious and curry’s should be ashamed of themselves. If you cant handle the customer service required online due to this pandemic PLEASE stop selling! I do not want to have to go to a curry’s store when this pandemic is over and take this anger out on the store staff as this is not their fault. It’s poor management from the head office and poor customer service from whoever is handling these phone lines.”

Helpful Report

Posted 4 years ago

“So far spent 8 hrs over 5 days waiting to get through to Curry's to return a faulty laptop in their 30 day exchange promise. If anyone ever answers, its a store operator that can do nothing except "put you through to the right dept". Then hours more music until they close... Will never buy from Curry's again.”

Helpful Report

Posted 4 years ago

“Waiting on phone for over an hour 40 minutes - finally get through they hang up”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM CURRY'S - YOU HAVE BEEN WARNED - CHECK ALL THE REVIEWS POSTED. **** Ask yourself, are they going bust ******* Iike everyone else, I have not received my paid items and have been ignored!”

Helpful Report

Posted 4 years ago

“the worst ever waiting time on customer service tel nbr 03445611234!!! On 15May20, I started calling from 9am, held the line for 2hrs, then got cut off suddenly. this way I kept trying every 2hrs thinking that i would be successful to speak to staff at Customer Service but in a total vain!! At 6.30pm, auto voice message says the customer service line is closed!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely AWFUL experience, customer service is appalling! I ordered a 32 inch TV the tv was delivered and was damaged and not working, box was also damaged. I must have phoned over 50 times, on hold for hours only to be cut off. I tried web chat, 1 person on there told me they had arranged an exchange and that DPD would collect, and that I’d get an email confirmation, but I didn’t so I went back on web chat to query and another person said exchanges can’t be done through web chat so the first person lied. When I got through on phone (miracle) the guy said he arranged a collection and I’d get a time slot via email, same thing I didn’t get any email! So I called DPD direct and they had no collection on their system. All I want is a refund and there is no one on hand, phone just rings for hours then cuts off. I notice all the good reviews are being responded to (so there are customer service people working) I have also email several time’s one email address is no longer in use and the other (team know how) doesn’t reply! Absolute JOKE of a company they will take your money and then send you damaged goods and no response”

Helpful Report

Posted 4 years ago

“Paid in full for a new iPhone 11, and paid to have it delivered on 27 April. It’s now 15 May and still no phone, no refund, no communication. I have tried to contact customer services, over 1 hour wait. I eventually talked to someone who then informed me they would be in touch within 7-14 days. And they could not give a refund until they confirmed they had the phone back. Strange thing is, my lovely DPD person said he had the phone in his van, but it was recalled to Curry’s. I’m not claiming to be a genius, but as they recalled it, surely they could refund my phone. £884.”

Helpful Report

Posted 4 years ago

“We bought a TV in February, after one month the TV had a problem with the software update as we were informed it had to be fix it. On 21st of March they came to collect our TV and since then we have no news, just receiving msgs saying that the piece to fix it is out of stock. When we tried to call, after 2 hour on line and 4 times transferred to someone else that couldn't solve our problem. We have the right of replacement, but there's no how to contact anyone from this company!! Horrible, horrible customer service, if we can even say that they have one! Extremely disappointed!!! Just want the product that I bought and paid for!!!”

Helpful Report

Posted 4 years ago

“awful worst company I have ever come… awful worst company I have ever come across ordered a freezer 13th April the site said available you will receive a delivery date on the 16th April , I received no such date and no item has arrived so I called them on the 14/05/2020 waited 1 hour 20 mins which i took on the chin then was told i would get delivery next day, guess what ? nothing no email no text no delivery they still have my money i`m trying to get it back via paypal the only help you can get from them is help to purchase goods once you have payed your doomed, really disappointed as they have left me with no freezer and no money I am stuck with canned food, stay away you have had your warning ! update tried calling again they just do not want to help, my guess is they are going under and they are taking money for good before they do .”

Helpful Report

Posted 4 years ago

“Purchased a printer in April changed my mind so trying to return it. 5 phone calls later 2 hours each time and still no answer. Have sent 2 letters into customer service with no reply. The customer service is shoddy, unprofessional and out of its depth. Will never purchase from Currys again”

Helpful Report

Posted 4 years ago

“The customer service with Curry’s and Know How are disgraceful we have now been 6 weeks no with no washing machine and can not get any resolution to help get a new one keep getting same old story that they need to send an email and they will get back to us by email in 72 hours and we don’t any correspondence till we phone again shocking service even for during lockdown 🙈”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THESE. YOU WILL NOT GET YOUR ITEM DELIVERED. I ordered a television on the 3rd of may this still hasn't been delivered. The delivery company say they delivered it which they did not. In effect stealing my television. I have cctv from 2 houses which prove this delivery didn't take place. I have spent the past 11 days spending hours trying to get through then getting cut of when i do. I have finally spoke to 3 different people all who guaranteed me a telephone would be coming to me this didnt happen. I then got told a manager would call me this didnt happen. I have then tried to call again today after telling me my television would come today and i just keep getting cut off. Its a farce. They have taken my money and clearly have no Intention of delivering me what I have paid for. I want my money back or my television its alot to ask.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews