Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“staff were helpful and i got the goods i wanted delivered on a date to suit me. The delivery crew were excellent and although i live upstairs they carried and set up the equipment for me with no complaints and were cheerful throughout.”

Helpful Report

Posted 7 years ago

“Excellent service, good discount, delivery and removal of old machine within a few days”

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Posted 7 years ago

“Always order on-line with Currys if not in stock and get great response and kept unto date with the order often next day delivery in the local store.”

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Posted 7 years ago

“We had a new Samsung Smart TV delivered yesterday which had cost us £849 plus warranty costs and delivery at £1003. When we asked how to recoerd programes we were told we had to buy a "Dongle to go in the back to enable recording. We we not told this when we bought it. Customer services were not at all helpful we now have to pay someone to come and sort this out.Wish we had never purchased it.”

Helpful Report

Posted 7 years ago

“Returned Hoover 27/12/17 still no refund”

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Posted 7 years ago

“Got what I needed but a bit dearer than other places but closer to home”

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Posted 7 years ago

“ordered a mini laptop at start of November which was paid even though they were out of stock, they then delivered 2 of 6 weeks later even though they were aware that the ordered had been duplicated....never again”

Helpful Report

Posted 7 years ago

“Dear Sirs On 08 Nov 2014, I purchased a Candy Washing Machine/Dryer from Currys/PC World, Mahon Point, Cork. The cost of the machine was €449.99. Currys/PC World offered Product Support Insurance called Knowhow Coverplan offering “Protection against mechanical breakdown”, “We will fix it or replace it” and a “14 day repair promise” after which “you may request a replacement product”. The cost of this insurance was €89.00 for a 5 year guarantee. Being a working mother with 3 children, I purchased the insurance in good faith and believing that I would be guaranteed an operating machine for at least 5 years, with a 14 day repair promise. My machine broke down last October and the case was first logged on 29th Oct 2017, reference 17756. To date, I still have not had the machine repaired or replaced. During this time, I have had to do all my washing and drying in public machines and wait in cold car parks for the machines to finish. And I have a lot of washing with 3 children and very little time as I work full time. This is also an expensive way to do laundry. It is now nearing 3 MONTHS since my machine broke down and I have exhausted every effort in contacting you and your service company to try to have my machine repaired or replaced. Your guarantee states that the machine will be replaced if you cannot repair it within your 14 day specified period. Yet I still have no repair and no replacement. I wish to formally request that you replace this machine immediately. I request that you have this installed with 10 days of this letter or I will be forced to take a case against you in civil court. I have all the necessary paperwork to lodge with my solicitor and he will be seeking additional damages for the breach in contract, the loss of use, the financial costs, the additional time wasted and special damages for the distress that this has caused me. I am also considering complaining to the FSPO, the Consumers Association and “Which?” magazine regarding the dreadful treatment I have received. Relevant details pertaining to this case are on the next page. Yours sincerely Daniela Balint Brief Diary of Events: My machine broke down last October and the case was first logged on 29th Oct 2017, reference 17756. To date, I still have not had the machine repaired or replaced. 29/10/2017 - Breakdown logged. Currys issued the case reference: 17756 14/11/2017 – First visit from repair engineer (Maurice – 087 910 1735); he said that he needed to change the heating element (or at least he was 95% sure that this was the problem) but he needed to order a new heating element. 27/11/2017 – Repair engineer changed the heating element, and stated that washing machine is working. 29/11/2017 – On first use after repair, while the machine was in the spinning cycle, the machine made terrible noise and just stopped without draining the water. 30/11/2017 – called the engineer he promised he would come the next day 1st of December 01/12/2017 – engineer never came, called him in the afternoon he said he forgot 04/12/2017 – engineer came; checked the machine; said that he needs to change the pump also, he said that the flashing lights show that the heater is faulty, and said that his company is specialised in Samsung and Bosch and he doesn’t have experience on Candy machines. He told me they will order the parts and he will call when the parts arrive. 11/12/17 – called the repair service company (021 4273796), they said that Sean ? is still checking with UK… they sent Candy a technical query email and Candy haven’t come up with solution (txt message saved) 13/12/2017 – I went to Currys PC World in Mahon Point, where I bought the machine, in the hope that maybe somebody can help. Tracy at their KnowHow customer service said she would have to reopen a case. After asking the manager to help me he was dismissive and said that there was nothing he could do. Tracey told she can’t get KnowHow on the phone. I was waiting for more than half an hour. I left. After 20 min she called me that finally she contact KnowHow and she gave me a new reference number (18317 , service nr C4250908)), and told me if no one calls me after 3 days to go back to her. 18/12/2017 – nobody contacted me so I went to Curry PC again. I was told they don’t have an update and lines are busy at the moment, but they will call me. 21/12/2017 – nobody contacted me again, so I called Knowhow Customer service 1800303100. I was told that the replacement request had been rejected because nobody reported that the washing machine is still not working. So they opened a new case (same ref. nr. 18317), and because of Christmas period there was nothing they could do until 5th of January. 04/01/2018 – went again to Currys PC World. They promised to call as soon as they got an update, I got a call later from David who told me that the engineer will call next day 5th of January 05/01/2018 – nobody came 09/01/2018 – called Knowhow on 01 8781640, they put me on hold while they contacted the service dept. They told me that the reason why the engineer hadn’t come was because they still hadn’t received the parts. So maybe next week………………”

Helpful Report

Posted 7 years ago

“Bought Double Cavity Cooker from Currys/PC World in store in Crayford and the door came off literally in my hands 3 months after buying it in store. Called BEKO as on the receipt after one month I have to call them for a repair. After waiting 25 minutes to speak to BEKO who ordered the spare part and took 3 days! only to find they had only sent the door no hinges/pins just a door!!!! so nothing could be done when the engineer came to fix the new door and opened up the package . Will have to wait yet another 3 days for the spare part to arrive from Beko and sent to the engineers department. I am not able to cook as don't have an oven! This is disgraceful. I have called Beko who have apologised and said the person I spoke to at Beko should have ordered the door with hinges/pins. Have gone to Currys in Crayford tonight as want a refund now, as this is disgusting. They have said they will speak to Beko on Monday. Sales of Goods Act is that I bought the item from Currys so they should issue me with a refund!! Will take this up again on Monday”

Helpful Report

Posted 7 years ago

“Team dontknowhow are completely useless. Idiot installer tripped by electrics by yanking the washing machine away from the wall. He started blaming my electrics. Stupid idiot didn't unplug the machine. He then broke the plastic lever on the valve claiming corrision. Came in through the front door and wouldn't use the side door as requested. Tossers left dirt all through the house. Didn't bother to use a bucket to catch the residual water, but let it pis all over the floor. Didn't bother to level the machine either. Dont let these people into your house they will trash it.”

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Posted 7 years ago

“Currys ebay posted me an unseal xboxs”

Helpful Report

Posted 7 years ago

“In early December 2017 I purchased a YAMAHA 107 Soundbar from CURRYS Online. Believe me, after some of my family's experience with CURRYS going back to the 1950s, I didn't want to go back, but they were the only ones with this particular model. Apparently, they were still suffering from "Black Friday" - no Help online, no phones being answered [this went on for days]. Their webpage doesn't have the capability of reviewing one's basket before payment is accepted. Not my fault, but 2 of the Soundbars appeared, and payment had been taken. That's when all the phoning happened, with no result. So I turned back one item when delivery took place a couple of days later [still no phone capability]. I emailed them several times from the day of the cock-up until after delivery. Nothing except the automated response. So I got my credit card company onto it, and finally received an email acknowledging the Return-within-30-days and pledging a refund. furious, I wrote to their Head Office and eventually received a call from a manager who was apologetic and promised a £10 compensation for the Prime Time calls I had to make and the hassle I'd suffered. He blamed "Black Friday" and also said he'd look into the webpage problem. My credit card nor bank account still haven't been credited, and I've been onto the cc company yet again. It's the total lack of customer care that gets me worse than the webpage or repayment delay. Other times in the past I've come up against CURRYS Helpdesk ops who seemed like idiots; perhaps they're cheaper to employ than experts.”

Helpful Report

Posted 7 years ago

“Disgraceful compony, order never arrived, tried phoning them twice, was on hold on their premium number for 20 minutes both times, no one available. Now been informed by text that my delivery has been rescheduled for 4 weeks time. Only way to cancel order it to phone their premium rate number! Avoid Avoid Avoid.”

Helpful Report

Posted 7 years ago

“Very helpful staff...really pleased with purchase. The quality of the service helped me make the right purchase. Will shop there again..”

Helpful Report

Posted 7 years ago

“2Months delays I bought a TV at Currys & PC world on 24-NOV-2017 I haven’t received yet !!!!!! Order number:21190901 I reported to head office also I have all the case ID Case Ref: Case Ref: (1) CSUP4157060CR (2) CSUP4124182CR (3) CSUP4124248CR (4) CSUP4170938CR (5) CSUP4173029CR (6) CUR21430 (7) CSUP4150474CR (8) CC3581217 (9) CSUP4150366CR (10) DIX4228718CR (11) DIX4163390CR (13) DIX4228713CR (14) DIX4173047CR (15) DIX4169751CR (16) KNH17737 (17) PCW4147136CR (18) PCW4147047CR (19) PCW17374 I expect arrive on 3-dec-2017- not arrive Then extended for 15-dec-2017 not arrive Then extended again for 29-dec-2017 not arrive Then extended for 5-JAN-2018 not arrive All the Promise not true Store manager said we don’t have it (( out of stock )) they only offer me Display TV 8Months used 7days a week ,12hours a day with out any discount I bought a tv promotion Black Friday I paid £1500, They advise me take your refund £1500 from curry go to Argos Buy it £2000, only you will pay from your packet £500, extra REALLY CRAZY STORE MANAGER Note: I don’t need open any new Case ID I have enough I NEED MY (( TV )) Regards Alan”

Helpful Report

Posted 7 years ago

“I would advise anyone who intends to purchase anything to ask the sales person if they can offer you an incentive to purchase the product you want.they can sometimes offer you something such as reduce price on warranties or other things, anyway they can only say no.”

Helpful Report

Posted 7 years ago

“I paid for 5 years product support when I got my Kenwood dishwasher in 2016 and now I am struggling to even get an appointment with them. - You wait in line forever to get an attendant. - They log your case and give an order number saying that you will get a call back in 48hrs to be informed of your appointment. - One week has passed and nothing. - The “knowhow Technician” which is a subcontractor calls you, in the middle of the day, a week later asking if you are home because he is around. - Of course, you will probably not be at home because, I like to think, that the majority of adults are working to pay their bills and buy pointless products support. - The “knowhow Technician” tell you that since you are not at home, the office will call you sometime next week and that he has no authority to give me an appointment. - You call the knowhow helpline back and forward and they keep saying that you need to wait for the call back, and I was also informed that the Technician said that I was not available for the appointment that never existed in the first place. - Now you know the level of the Company that you will be dealing with. The Team knowhow knows only how to take your money. I am writing so other consumers will be aware of the great pain in the neck this Company is. I will make sure to post this review in every corner of the internet, so other people don’t fall for the promises that Curry’s made me while trying to sell their Product Support. Since we have no one to defend our Consumer rights we need to stick together and avoid that others fall into the same trap.”

Helpful Report

Posted 7 years ago

“The gentleman who showed us the full details of the TV was very knowledgable, we can out with a bigger TV than we went in for but so glad we did.”

Helpful Report

Posted 7 years ago

“purchased a washing machine and was able to get next day delivery for a small additional charge. excellent value for money as cheaper than other companies”

Helpful Report

Posted 7 years ago

“paid for washer to come and a certain time and waited in and washer didn't turn up. Spent 25 mins trying to get hold of someone and they told me my house didn't exist / driver could not find it so they didn't bother delivering it ???? didn't even let me know so sat around for nothing. will never use again”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,455 reviews