Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE ABSOLUTE WORST CUSTOMER SERVICE EVER. I buy a phone online. Delivery date 2nd april. 4 days late so i ring to find out where it is. Staff check and say it cannot be traced and say itll take 15-17 days to investigate. I get qyite agitated at that stage and say 'you have my money i paid for a product to be delivered, which YOU lost and you want me to wait 15-17 days, not a chance, i want a phone today'". They say my only other option is a refund which takea 5-7 days. I reluctantly take the refund. That a week wasted of my time and money taken from me without a product without my permission. So forward to today, i get a txt from dpd that my phone arrived at the store. I call to the store to tell them to cancel the refund and give me the phone. They said they can't do that. If they gave me the phone and i got the refund it woyld technically be theft. I told them they had my money and i disnt have the product i paid for so technically speaking using his logic it was currys who committed theft of my money. I got an apology, whoopie. Apology not accepted. I want to make a complaint and i want everyone to know how incompetent currys are and how their customer service is absolutely abysmal and i wont be shopping there again. #disgusted #furious #incompetent”

Helpful Report

Posted 3 years ago

“WORST experience ever. I will never buy from these people again. It says they price match but to make sure I was able to actually be granted the price match on a tv before I bought it, I called customer services who confirmed that I would be able to price match that particular item with that particular website after she looked at the item and checked it out on their website. so I purchased the item for £478, then when I called back to get the balance refunded, I was told that I couldn't price match that item with the one on the other website because the one on the other website was currently out of stock. I put in a complaint and the manager offered me £50 gesture of good will. I accepted. I then continued to look online and I found another TV that had a higher spec and would have worked out cheaper than the tv I had just bought even with the gesture of good will, so the price of the new tv I had just found was £429. I looked on the Currys website and they had the same item for £628. Now I didn't want to make a mistake so I called Currys customer services AGAIN and had them check the website and the link and the item, which she did and I insisted she put in the notes to confirm what she said which was I can have the price match and there will be no problem at all. Remember she checked out the site and looked at the same thing I looked at. I then had her cancel my original order and I placed the order for the tv costing £628. I then called back to claim price check difference and then was told that they cannot do the price match because that tv on the other website has scratches on it. so I have now spent over a grand, spent over 1 hour in phone calls, lost half a morning trying to sort this out only to be told that the manager will give me 10 percent off. which is about 62 pounds. The first item I was offered 50, ive cancelled that and spent 200 pounds more and they are telling me 62 pounds for the amount of stress and inconvenience they have caused with their incompetence. I am extremely upset and I will go and buy from Argos now instead. They should honour the mistakes their team whom they have trained, who I called in confidence before spending my money. It was there in writing and not only did they do it once, they did the same thing twice. if that's not taking the living p*ss, I dont know what is. They also said it is my responsibility to check the terms. erm, if I check the terms and i'm still not sure, and call your customer services who advise me, doesn't that waiver my responsibility as a customer? They have call centres in South African, India and the UK. You get passed around, then nobody knows anything. They don't even introduce you to the next person or tell you they are passing you on, they just pass the call and make you have to waste time going through the whole story again including data protection which just upset me even more. Worst company ever. It's gone completely down hill. I am currently awaiting a call back from a manager I will update accordingly.”

Helpful Report

Posted 3 years ago

“I bought a Panasonic OLED tv at Christmas time.(£2000) It’s got to be one of the worst/ stressful times in my life. I know that sounds an exaggeration, but I felt totally helpless. Unable to speak to a human, 3 hours on a chat line(cut off 3 times at the end of the queue), Must have made 20 phone calls No response to emails,(probably 15) 3 failed delivery appointments, When I got through to customer service, no one called me back, Eventually went in to a shop to explain situation and was told they couldn’t help as it was on line purchase. TV was eventually delivered weeks later one morning at a random 7 am morning . Digital recorder never arrived and was eventually refunded. I’ve never had an issue with curry’s shops, found the shops great and staff really helpful. On line totally different, it was an absolute joke from start to finish. No person ever contacted me to apologise for the appalling woeful performance. What ever you do don’t buy on line.”

Helpful Report

Posted 3 years ago

“I would never purchase a product again from Curry's PCW. Customer service was awful and spoke to 4 different people who all told me something different. Spent 2 hours on phone to Microsoft after I was told to call them which still didn't resolve the problem. Atrocious customer service, with no resolution.”

Helpful Report

Posted 3 years ago

“Scandalous customer services, non existent. I ordered a large kitchen appliance, paid for the item online, acknowledged payment and delivery date and time received via email from currys. On the said day I was emailed and advised I was '6th' in the delivery schedule. I waited in all day and received no delivery, no text messages, no phone calls, no emails, nothing at all. I finally contacted currys at 16.00 that afternoon and was advised the order had been cancelled and the item returned to the 'depot' and to reorder the item. I then received an email to inform me the item was unavailable and I would receive a refund. My advice, avoid, this level of ineptitude is unheard of thesedays.”

Helpful Report

Posted 3 years ago

“I ordered a Kitchenaid mixer, paid for it, received the order confirmation and an hour later I received another email saying they are preparing my order. The following day at 8PM I receive a third email saying the item is out of stock, there is no future stock replacement and if I want a refund I have to go online to fill in a form and only after 7 days I will receive my money back. Ridiculous!! Awful service!!”

Helpful Report

Posted 3 years ago

“This is NOT my opinion but Factual. Please Read and Be Shocked! 1/ On the 23rd March 2021 we purchased a Beko Washing Machine from Currys. We connected with Currys Live Salesperson and Six minutes later, the machine was ordered. 2/ On the 25th March 2021 A hire vehicle delivered our machine- Currys had broken down the driver explained. 3/ We unwrapped the machine, removed transit bolts and connected it. Presto all working! 4/ We then call Beko to register the warranty. Immediately after coming off the phone, the machine starts making a banging sound as the door attempts to release and lock continuously while full of water. 5/ We call Beko immediately. The machine is barely an hour old. 6/ Beko tells us that in order to send an engineer out, we need the serial number- and guess where that is! Inside the door of the machine! Without it, they refuse to assist. 7/ I call currys- forty minute calls later and i am connected to someone at a call centre who refuses to connect me to my local store and directs me back to Beko. 8/ Panicking, i wait for the machine to click and pull upon the door- water all over my laminate floor. But i have the serial number. 9/ I call Beko and book an engineer. Beko tell me as the machine is brand new i should refuse a repair. 10/ I call Currys. Another two thirty minute calls. So far i have spent almost four hours and two days on calls. 11/ Currys agree to collect the machine on Saturday 27th March. No one turns up. I call Currys (35 min call) and am told the Colleague failed to put the delivery through. This is a lie as i received a collection message after the call terminated, the day before. 12/ Currys said they would definitely collect Sunday. 13/ With no machine for almost a week i printed 50 flyers with my complaint and drove to my local Currys in Warrington. 14/ I told the Manager that if he doesnt sort it out, i would begin giving Currys Customers the flyers. 15/ Sunday, the machine was collected and my refund actioned. 16/ Even a letter to Currys CEO was ignored on two occasions. It took Currys Six minutes to sell me a Washing Machine- just look what it takes when things go wrong! ** I will publish the above across every platform online and offline. I have full documented and photographic evidence of the above**”

Helpful Report

Posted 3 years ago

“Collected my goods from Weymouth store, and have to say how brilliant their Covid safety measures were. The system worked effectively, there was no delay, and our goods were brought out to our car and loaded for us. Thanks!”

Helpful Report

Posted 3 years ago

“Never shop at Currys. I bought a monitor from them at the end of November 20. It was great, an LG 27 Ultragear 950B. It looked amazing, seriously the best monitor I have ever seen and was seriously eroding my love of Samsung. Then in February it got a fault. It was flickering, really noticeable if the image was bright. So I contact Currys, they palm me off to LG, who to be fair were really on the ball. However, the current state of the world means that they cannot get the parts to repair it. Which is not hard to believe as they can't get the parts to make new ones either, you cannot buy this monitor new right now. They send me a letter confirming this and the monitor back and tell me to go back to Currys. I go back to the Knowhow Team at Currys through the webchat and on the phone. Currys don't want to know, Currys tell me that as it is outside of 30 days I can't get my money back and I need to go back to LG. Side note, Consumer Rights Act of 2015 does indeed enshrine this 30 day money back guarantee, but also states that if a fault occurs within 6 months and cannot be repaired or the item replaced, the point of sale must issue a refund. I told them this and they outright lied to my face that they cannot take it back and even said that their systems cannot even issue a refund at this point. I go onto Twitter and threaten Currys with legal action, twice. This gets a response from the Knowhow Team on Twitter, who after a bit of cajoling and quoting of the CRA 2015 organise a pick up of the monitor and a refund to me. I stay in all day waiting for DPD, even chasing Team Knowhow on Twitter for a DPD ref, which they give me. I call DPD, the ref does not match anything in their records. I call Currys on Sunday and they admit that DPD were never sent. Team Knowhow gave me a fake DPD reference number. They get DPD to pick up the monitor the day after. Doesn't really end there. In the middle of this I bought the Sony Pulse 3D headset from Currys, as they had stock and at this point monitor is working fine and I am happy. I notice the order is not in my order history so contact Team Knowhow on webchat the next day, who confirm there was a glitch and my order was cancelled and refunded. I get an email confirming this so naturally, I reorder the item. Day later two turn up. I contact Team Know how on web chat and on the phone to get the extra returned and refunded, they bounce me around, leave me on hold for 30 minutes then hang up, refuse to put me through to a manager and finally tell me a manager will call me back, but no call ever comes. I go onto Twitter (chronologically this is the first time) to complain publicly at Currys and Team Know how get on it and organise the return and refund. But this is only after I literally call out their terrible customer service on a public platform. I still have a complaint logged with them, but not heard anything back and I asked to complain again and no one has contacted me to take my complaint. I have asked for two manager call backs, neither happened. The service from Currys has been so terrible and I think it is by design, they really REALLY did not want me to exercise my right to return a faulty product. I truly believe that the returns process is so frustratingly difficult in the hopes that you will give up. Currys will lie to you about your rights and about the actions they are taking to remedy an issue. Currys will do their utmost to screw you over. In all honesty, I haven't really chronicled here how many times I chased Currys to get this resolved, no one would read it. DO NOT SHOP WITH CURRYS.”

Helpful Report

Posted 3 years ago

“Purchased Hoover DynamicNext dryer. Setting very difficult to understand, plus the drying is stripping all my towels. Never had this before with a drying. Engineer did come out, changed thermostat. Still destroying towels!”

Helpful Report

Posted 3 years ago

“Im surprised given all the bad reviews here this company hasn’t yet been reported to trading standards yet. Had an awful experience today paid for a Gaming monitor last Friday waited till Monday as email said to collect. Proceeded to curry pc world in Gateshead only to be told no item for me to collect. Said item still in transit doesn’t know when it will arrive no timetable. I said ok I’ll take similar item and willing to pay extra just to get a PC monitor was told doesn’t work that way. Only recourse is sit out and wait till when Who knows it will arrive or get a refund that will take several days to happen. Fraudulent way of doing business why say the item is available take your money and emails you it’s ready to collect on this day when it’s not? Rubbish!”

Helpful Report

Posted 3 years ago

“Appalling customer service, they cancelled my delivery, I had to ring customer services 4 times to try and reschedule but in the end gave up and asked for a refund which they lied about sending! I have lodged a complaint with PayPal to try and get my money back! They are incompetent and dishonest, buy your good anywhere else than this bunch of buffoons!”

Helpful Report

Posted 3 years ago

“Nearly everything is wrong with currys.my.fridge stopped working when only 4months old three months on still trying to get a replacement.their after care help is appalling and basically non existence .they could not care less about their customers once they have your money.i would advise anyone to steer clear of Curry's if possible they are appalling and their products substandard and they ignore customer rights and the law.ignore this report at your peril.”

Helpful Report

Posted 3 years ago

“Everything you can imagine. Look at all yr worst reviews & those were my experience.”

Helpful Report

Posted 3 years ago

“Bought American fridge freezer from currys it broke down after 2 years phoned lady advised to take extra warranty out decided to go with highest which wasn't cheap at 16.50 a month she was4 arranging a engineer to come out and the phone got cut off phoned back spoke to gentleman got cut off again got through for third time managed to speak to someone in technical support to which he told me there was no evidence of me buying the item never mind taking extra insurance out by this time was upset my daughter come in and took phone off me to speak to man and try to sort it out he was rude wouldn't transfer her to speak to manager and just kept saying there was nothing on there system she asked could he get original phone call up has they state phone call is recorded he said no so she said well it needs to be sorted has she will be paying for something your saying she hasn't had he basically told her well I can't do nothing there's nothing on system so one broken American fridge freezer which wasn't cheap to buy ruined food and 16.50 coming out of my bank which they say they can't do nothing about really bad customer service”

Helpful Report

Posted 3 years ago

“Bought a faulty printer from curry’s tried to return well within the 30 days. Once they finally responding to the return request (diabolical system in itself!) they seem to think they are not responsible and that it’s the manufacturer! WRONG!! Consumer act 2015 states the RETAILER IS RESPONSIBLE! You would think a company of this size would have better customer service and try not to rip off their customers! Will never be using again and the sooner the better the company goes under! STEER WELL CLEAR!!!!!”

Helpful Report

Posted 3 years ago

“Terrible delivery service..finally delivered to currys store over 2 weeks after order and 4 days after collection date..will use amazon next time”

Helpful Report

Posted 3 years ago

“Bought washing machine March 2020, after 3 engineer visits it was deemed unfixable, same model was unavailable so after they failed to deliver replacement in October 2020 I was refunded £20 as had paid express delivery, however I still have not received the refund for the smaller model I have contacted customer services several times I have now given up as no one it seems can process this refund... Curry's customer services called me today to check everything OK when I explained situation I was told they couldn't help I would have to waste more time contacting a different number... After wasting so much of my time I really have given up curry's have STOLEN my money I'm just never going to use them again!!!!”

Helpful Report

Posted 3 years ago

“Bad experience”

Helpful Report

Posted 3 years ago

“Warning! This Company has taken money for a cooker and extra to be delivered yesterday, after three phone calls second one hung up they dropped the line I was eventually told the product won’t come in for another ten days and will be later as it needs checking first, refund time is 3-5 days so now have no cooker, money tied up and I guess if I’m lucky I won’t have a cooker for another week now, customer service can’t even part with an alternative model to resolve this even after I’ve offered to pay extra for an alternative that’s in stock, will now lose wages for whichever days I wait in and they’ll probably decide not to show up again with no warning judging from past experience, avoid this company I wish I had now, this seems common practice for them, if I could give zero I certainly would”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews