Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new below cooker on 22/04/2020 it’s got delivered next day electrician fitted it that evening we tried cooking a chicken in the oven after 10 minutes it tripped electric I called an electrician as we needed to Cooke our food after 200 pounds in call outs finally it is the oven in cooker which is at fault not the electrics in the home , I have for days been trying to contact on phone but just keep being cut off !! We need it sorting out as soon as possible I bought from curry’s as you are reputable but this isn’t the experience I’m having now 🥵, please please tell me what I need to do regards Brian Giles , number 07738413697”

Helpful Report

Posted 4 years ago

“Disgusting treatment of Curry's I ordered a washing machine for my parents. Aged 86 and 80yrs old, the drivers/installers arrived said that they would have to leave the machine outside their front door! Reluctantly after protests from my elderly parents they dumped it inside front door. When I ordered it online it stated that if my parents stayed in another room in the house it would be installed as the Currys drivers/installers would be wearing ppe!. It wasn't even unpacked!! Great customer service Currys, I don't think🤬 zander I thought we were meant to all be looking after the elderly especially in these times!!!”

Helpful Report

Posted 4 years ago

“Yesterday was on hold for 1 hour 40 minutes am, another 45 mins pm. Today was on hold for 1 hour 30 minutes and finally got through and was hung up on straight away. Livid.”

Helpful Report

Posted 4 years ago

“EXPLODED TOASTER Come on Currys! Everyone else is doing their best during this time, except you don't seem to care. People pay for and rely on these products to work 100%. When they don't, you are responsible- please claim responsibility and help people with fault products. GET SOME MORALS. I have emailed and called several times. Email resulted in: Return it to a store, but stores aren't open- sorry.”

Helpful Report

Posted 4 years ago

“Absolutely awful, booked a freezer repair, checks where done but no report was filled in to deliver a new freezer as the old one is damaged. Called three times now and all I hear is, ‘the report hasn’t been filled, we will call the engineer and call you back’. Absolutely unbelievable, at least give me time scales.”

Helpful Report

Posted 4 years ago

“I received my delivery of a freezer on 17th April, and the delivery man was early and did not phone to let me know so I could not give him instructions as to where to leave it. He dumped it at the front door and luckily we saw him and he was asked if he could bring it round to the back door but he said he had already put his trolley back in the van and he left. We opened the item and it was damaged but because my old freezer was not usable I had to use it because I could not get hold of curry's to complain. I have sent 6 emails but no reply and have held on the phone twice for over an hour with no luck. I know there is a virus but Currys were bad for service long before this happened. My last hope is to actually write a letter but I fear no one will open that. I would never buy from them again even if I am desperate. Just to answer the question below that says How quick did the company reply to your queries NEVER NEVER but there is no tick box for that”

Helpful Report

Posted 4 years ago

“Absolutely appalled, I wish now I had read some of the reviews before ordering. At a time like this you would think a company would only take extra for a service they CAN and will provide!!! Being left in the lurch not knowing when it will be delivered. Being left on hold and getting cut off. Not acceptable”

Helpful Report

Posted 4 years ago

“As a family with 2 working nhs staff and possibly infectious uniforms to launder the last thing I needed right now was to get delivery of a damaged dryer, it’s over a month since it came, I have tried every which way to contact curry’s, i get the occasional message from them asking me to DM, PM or email again, this I have done (several times) but nothing has even been read let alone replied to. I know it’s a bad time but looking at the amount of customers on their facebook page with similar problems it’s a complete shambles.”

Helpful Report

Posted 4 years ago

“I have spent all morning on the phone ,only to cut of !I have spent alot of money with them in past !And when there shop open will not be returning .”

Helpful Report

Posted 4 years ago

“Bought a laptop and when trying to set it up the screen stayed blank. Tried to contact customer services to send it back. Got through to customer services after 1 Hour and 40 minutes on hold only for the guy to hang up. Faced with another 2 hour wait to contact someone tried to get an email address but this has been discontinued. Completely unacceptable level of service even in this situation. It's like they are taking advantage of the shops being closed to avoid speaking to disgruntled customers.”

Helpful Report

Posted 4 years ago

“3 calls and a total of 8 and a half hours on hold. As soon as we mention refund or parts missing the line goes dead. So angggggggry. Have now opened paypal dispute.”

Helpful Report

Posted 4 years ago

“I am disgusted with Currys. I ordered a food mixer and paid extra for next day delivery. Needless to say it didn't arrive. I know things are difficult at this time but there was no mention of..."we will do our best but there is no guarantee " or anything to suggest that they didn't have this covered in their delivery system. Even an email or text saying that the item could not be delivered would have been better than the gaping hole of nothing we received. Had they been honest I would have been able to make an informed choice as to whether to pay the extra money or not.......no they just took the money regardless. Shame on them.”

Helpful Report

Posted 4 years ago

“Was advised they would install when reviewing TVs. Bought 65" + wall stand, but wasnt tranferred to book installation as promised. Took 10 HOURS to be told they ARE NOT INSTALLING??? Seems their INTERNAL communications are a mess!!!! Got cut off when their customer services were investigating. I know coronavirus has impacted but THERE IS MORE CHANCE OF GETTING THE VIRUS SHOPPING IN A SUPERMARKET THAN INSTALLING A TV.”

Helpful Report

Posted 4 years ago

“i paid for a lawn mower on line in the middle of March still not had it. They did send me a tracking number in the 20th April and said the item will be delivered on the 8th April, they must manufacture time machines now ! I’ve been on the phone on hold in excess of 3 hours which no one answers. I’ve put in two complaints and both times they said they will contact me in 6 days which they didn’t do. They did send me another email saying their complaints system isn’t working properly and they’ll contact me in 24 hours which they didn’t do. I will never spend another penny with them. Before the lockdown I paid to have freezer taken and they charged me £20 for the privilege, a scrap dealer took it in the end. Do yourselves a favour and don’t buy anything from Currys they are a joke.”

Helpful Report

Posted 4 years ago

“Customer service is beyond bad, I have had wrong goods delivered and cannot get anyone all day to sort the problem after waiting over an hour to speak to an advisor, as soon as I started complaining they cut me off”

Helpful Report

Posted 4 years ago

“Disgraceful. Quick to accept and take orders . But nobody to help if there are problems or returns. Waited over 2hrs on hold twice only to be cut off. Got a reply on fbook messenger to send details which.i did and no reply again. Tried calling again today and waited 80 minutes. Complained to the , Head Office, Govt, Watchdog, etc. I have spent many thousands of pounds over the yrears at Currys. Never again. I have also warned family and friends not to purchase from them.”

Helpful Report

Posted 4 years ago

“House everything you want under one roof. The price match feature is a bit of a struggle and don't cover some of the major competitors.”

Helpful Report

Posted 4 years ago

“Refused to pick up an old appliance, even though it was disconnected and outside as requested. It was not on the driver's manifest …… I tried for over 2 hours to get through on their 0344 number. I tried, but could not cancel an ordered item, via their internet site. I could only cancel it by trying to contact their 0344 number which they do not answer. Okay the call centre may have been short staffed due to distancing etc. However, as I supposed tech company (PC World), why were not staff members working from home. I put in three emails to their complaints department and have heard nothing for 16 days. They seem to be floundering and I would not recommend buying anything from them.”

Helpful Report

Posted 4 years ago

“Appalling customer service. My son has spent 11 hours on hold. Trying to return an item to which he was eventually told he didn’t need a barcode and when delivery driver turned up he said he couldn’t take it without one. Now their phone line is down and they still have my son’s £200.00. Disgusting service. We will NEVER be buying from them again. Shame on you Curry.”

Helpful Report

Posted 4 years ago

“Still waiting for a new washing machine to be replaced. Is Curry's PC World going to the wall ? Seems to be in a right mess no customer service, no phone lines, no emails are they ready to go out of business. Have a look and see who owns Curry's and the money you paid where does it go to.....not Curry's ? They could'nt care less. Will we all end upwith nothing ?”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews