CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys were amazing, so efficient and easy to approach”

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Posted 2 years ago

“CustomMade certainly is an experience. For someone like myself where the topic of proposing is not necessarily something that comes naturally to me, this can be a daunting experience (and of course expensive investment!). For those who are just entering the market and getting their bearings, it is hard to ask for something truly custom, it is not easy to gauge how good of a job the team will do, nor whether you will like it at the end, and of course whether your partner will like it as well! Especially when your partner barely wears any jewelry to begin with. What CustomMade did was to offer exactly what I needed: calm professionalism and reassurance in the steps taken towards this project. They were detailed, methodical and gave expert opinion when I would not know how to proceed. They have an incredible team which continuously supports you by asking questions, providing suggestions, alterations, you name it. And if you midway decide to "scratch all that, lets start anew" they do exactly that. Every little issue, every little nuance and detail, they tend to, and any small piece of doubt you might have, they will address, until the final result is perfect. When I embarked on with them, I thought I was asking for the impossible, but that was clearly not the case. Not a week later from when I gave the last green light, I had in my hands exactly what I had described and asked for. When you know that you have a competent team on your side, there is little you are afraid of! I am wishing the team all the best as they clearly deserve it! I will update the review with some pictures at a later date.”

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Posted 2 years ago

“Dealing with Custom Made was absolutely fantastic! I had general ideas on what I wanted for my fiancée's engagement ring, and they were able to make it come to life! There team was amazingly professional and helpful, and able to help me every step of the way with the process and any questions I may have had.”

CustomMade.com 5 star review on 24th May 2022

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Posted 2 years ago

“I was looking for an engagement ring for my soon to be wife but nothing on the market fit her unique personality. I came across this website through google but was skeptical at first because the ring i had in mind was unique and nothing like anything on the market. After seeing the 3D renderings i quickly realized that this company was more than capable of achieving my goal while remaining within my budget. When i received the ring it person i was amazed at how they literally took my idea and brought it to life! I highly recommend working with them if you have that special person in your life and you want to get them a one of a kind ring!”

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Posted 2 years ago

“The rims are beautiful and the process was so easy.”

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Posted 2 years ago

“I absolutely love the ring CustomMade created for me! Their customer service was incredible. My worker Nic was constantly in touch with me and incredibly patient with me during the process and kept me informed throughout every step! I would give a 10 star rating if I could!”

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Posted 2 years ago

“I knew the ring design I wanted and searched many places to find it- stores, magazines, internet. I found CustomMade online. So I took a chance. I am SO glad I did. CustomMade turned my dream into a reality. Their representatives were up front and in touch every step of the dream to design process. They made me feel part of the process-my final approval was their goal. This is a legitimate company of capable, conscientious and ethical artists. I am so delighted with my ring!!!”

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Posted 2 years ago

“Professional all the way from start to finish”

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Posted 2 years ago

“Simple and easy design process. They were very responsive to the changes that I requested and answered any questions that I had. When we got to the production process, I was kept aware of the ring at all times. When we received it, the ring was exactly what we expected and the quality is excellent.”

CustomMade.com 5 star review on 23rd May 2022

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Posted 2 years ago

“I was slightly skeptical about buying from an “online” jeweler. However when I read the few reviews that were out. I could tell they were genuine. 100% I would recommend this to anyone who wants to purchase a fine piece for anyone you want to spoil or care deeply for. From start to finish Custom Made has had a very friendly, knowledgeable and overall professional team. They reminded me every step of the way m, that the outcome will be however I dreamed it could be. The designers were extremely helpful incase I was lacking any inspiration. The process was very quick but never rushed! They really took the stress out of finding that perfect ring.”

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Posted 2 years ago

“They didn’t just customize the ring they customized the experience. Every single detail was mine to create. I had a while team of people who were flexible and understanding. It was the most hands on buying experience I’ve ever had! The ring turned out exactly how I wanted and I even had some helpful ideas and additions from the team. They helped me understand what I wanted! I could’ve have asked for a better experience!”

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Posted 2 years ago

“Excellent communication and ideas with willingness to incorporate my thoughts I couldn’t put into ideas.”

CustomMade.com 5 star review on 22nd May 2022

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Posted 2 years ago

“These people are awesome! I’ve reached out to them to make a few things for me and they always came out amazing! They also made them very quickly too which is always a plus”

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Posted 2 years ago

“The Custommade team is extremely responsive and careful to assure that the design phase is actually what the customer wants. They are clear about pricing v. quality as well, and work to make sure you provide the right size. We had some logistic difficulties once the ring was complete, which was unfortunate, but the team worked extremely hard to right the unfortunate mistake. In the end, my daughter was very taken with the subtility, beauty and quality of the ring, and the fact that no one in the world will ever have her ring. This is the place to come to get a beautiful ring custom made. The only reason this is not a five star rating is due to the logistic issues we had.”

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Posted 2 years ago

“They took every measure to make sure everything I requested was done to what I dreamed about. They took the intial idea and ran with it in a beautiful direction. Excited to complete the ring set. Would recommend this experience to anyone looking for something custom”

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Posted 2 years ago

“CustomMade.com is an amazing company. They work with you through the entire process and the communication is exceptional. Our rings are absolutely magnificent! Thank you so much!”

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Posted 2 years ago

“Beautiful, high quality ring. The design team did everything we asked. Amazing experience.”

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Posted 2 years ago

“I first came to Custom Made for an engagement ring. All the people that helped guide me through the process were extremely patient and helpful. I had an idea of what my GF wanted but I did make some revisions to the design along the way. I never felt like I was a burden by making changes or asking questions. I could tell the folks helping me had a genuine interest in making sure the final product was what I had in mind. We are now engaged and I just got the wedding band delivered from Custom Made as well. They really give you the ability to create something as unique and special as she is and I know my fiance is very happy with the results.”

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Posted 2 years ago

“When I started looking for an engagement ring, I had it in my mind that I wanted to design it myself. I wasn't sure if that was possible or not but I quickly found this website and started looking around. At first, honestly, I was very skeptical. My thoughts were like, "How could someone catch my vision through messages?" or "Can I trust this? Is this legit? How detailed can I get?" There's just a lot of things that you have to watch out for these days on the internet, as most people are aware. After thinking more about it, I decided hey, what could a quick message hurt. I quickly learned even on the first message that this was exactly the site I wanted to use. The staff is genuinely willing and ready to help you. You are able to tell they care about what you want, and will do whatever they can to make sure you get what you want. I was kind of picky with what I wanted, and I never felt like anybody was mad or annoyed that I was like "mmm, no I'd like this and this changed." I changed designs and ideas a lot, having said that, I found the time response on messages and designs/new designs was always very quick. I don't think I waited more than 8 hours without getting a message back or some sort of update on when I should hear back. This is exactly the service and quality I was looking for when I started looking for places that do this. I could go on and on about how pleased I am with this company. Amanda's ring turned out perfect, and she said "YES" on April 28th, 2022! She LOVES the fact that it was all hand picked from the beginning to the end! I gave her the password to my account, so she even went in after the proposal and read all the messages sent back and forth to come up with this perfect design! If anyone out there wants to design their own "CustomMade" engagement ring for their life partner, I suggest you use this company! They treat you very well during the process, and for the life of the product after the fact. If you're reading this, then create a profile and get to work! The people are great :)”

CustomMade.com 5 star review on 20th May 2022

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Posted 2 years ago

“Absolutely loved the customer service I got from these lovely people. They were always keeping me updated on every little thing, and they were always willing to make minor adjustments if I had any requests. The ring turned out beautiful”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews