CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

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“I had an amazing experience with CustomMade and their team. They were very friendly, answered all of my many questions in a timely fashion, and provided feedback whenever I needed help. The hardest part was not being able to see the ring in person when I finalized the design, but they provided me with an ample amount of 3D renderings, which eased all of my worries. When the ring arrived, it was extremely beautiful and better than I could have ever imagined, but it did not fit perfectly. I contacted CustomMade and they made returning and fixing the ring a very smooth and efficient process. Every day when I look at my ring, I am so grateful that I decided to go through CustomMade. They are such a wonderful business and I would highly recommend them to anyone in the market.”

CustomMade.com 5 star review on 8th April 2023

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Posted 1 year ago

“Made a signet ring as a custom gift for my husband and to start a family heirloom. With those ideas I obviously wanted something that was high quality, made with care and would last. These guys did a fantastic job and were helpful every step of the way. The timeline was as slow or a as fast as I wanted it to be and there were happy to tweak each little detail till it was just right for years to come.”

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Posted 1 year ago

“I had a short timeline and a complicated ring idea. They were so expedient and helpful throughout the entire process, it was amazing. They went through sketching my idea, creating a 3d model, and casting about 2 weeks faster than they had quoted me, with no drop in quality. The pricing for my custom ring was great as well, I would have paid more for a non-custom ring of the same type somewhere else.”

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Posted 1 year ago

“Great service great people great products highly recommend”

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Posted 1 year ago

“Everything was perfect, from the service they provide and the quality of the ring, my now fiancee love it, I couldn't think of a better place to get a ring from 😊”

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Posted 1 year ago

“From start to finish the team I worked with at custom made were fantastic. I had an idea in mind of exactly what i wanted for my Girl's bridal set, and they were able to put that idea to paper, then to a design, then to a real life ring that I will be proposing with very soon. Every person I worked with every step of the way was friendly, answered my questions and concerns in a timely manner and seemed genuinely interested in providing me with the best service they could to make my dream engagement ring come to life. At the end I had a major concern that the color of my rose gold ring looked more like yellow gold than rose, im assuming from the lighting in the pictures that they provided me but I'm so thankful that I trusted the assurances of the team that it would look much closer to what I was looking for in person because when I finally received the ring I was relieved to see that the ring was much more rosegold color than the pictures produced. So in saying that I would maybe suggest figuring out a way to adjust the lighting better so that rosegold jewellery shines in all its glory and doesn't leave the buyer worried that they paid for something they didn't want. Other than that small hiccup my experience was fantastic. Now please expand to Canada so I don't have to pay the border duties anymore.”

CustomMade.com 5 star review on 6th April 2023

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Posted 1 year ago

“AMAZING work by Custom Made. They made an incredibly beautiful ring. It was exquisite in terms of quality and all the people we worked with were professional, friendly, responsive and capable. I really loved that they were able to build something remarkable and meaningful. I will be recommending Custom Made to ALL of my friends in the engagement ring market and will be coming back to them again.”

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Posted 1 year ago

“The team at Custom Made did a stellar job at catering to our every need every step of the way while creating our rings. This is my second time using them and I will surely visit again! Thank you Custom Made!”

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Posted 1 year ago

“I custom ordered an engagement ring/wedding band with some custom designs. The whole design process was simple, fast and they listened to exactly what I wanted. I did a rush order, and the ring arrived well in advance of when I needed it. The whole process took about a month with the rush order. And the ring is absolutely beautiful. Customer Service dealing with the whole process was prompt in responding, even on weekends when I had some design changes. The rings came in a nice package, with a little proposal kit...and most importantly she loved it and said yes”

CustomMade.com 5 star review on 5th April 2023

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Posted 1 year ago

“From beginning to end, the process was better than I could have imagined. Being able to receive custom sketches of what the ring could look like is what helped solidify my decision to go with CustomMade. Interacting with each person in the design process from sketching, 3D rendering, gem sourcing, molding, was painless and they were always keeping me updated with what was happening. I had concerns on how the ring would come out compared to the sketches and rendering, but somehow they managed to take the design and truly craft a custom ring that wasn't more than a thought in my head a couple months prior. Overall from submitting the request to receiving the ring, the process took just under 2 months. I am definitely happy with the result and can't wait to show my SO.”

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Posted 1 year ago

“I can’t say enough good things about Custom Made! My fiancée bought my engagement ring through Custom Made, and I loved it so much that I bought her engagement ring through them as well! The customer service is nothing short of excellent. I was not an easy customer to deal with, as I made several changes along the way, finalized the project, then realized that I still needed to go back and make some additional changes. I was worried that it would be too late in the process to make the changes, but they were so accommodating and understanding every step of the way. They created a beautiful custom ring that exceeded my expectations. My fiancée said that it “took her breath away” when I presented it to her. I would 10/10 recommend Custom Made for any custom jewelry making!”

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Posted 1 year ago

“I was very skeptical in the beginning, especially because there isn’t a lot of reviews online about CustomMade. However as we made it through each process I was excited to use them. The communication from each person through each step helped a lot and was very informative. I e had my ring now a couple weeks and it looks great and was exactly what I had envisioned.”

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Posted 1 year ago

“The wedding ring I had made for my fiancé turned out absolutely STUNNING. It’s unique and makes me smile every time I look at it. I cannot wait to see his reaction to his wedding band. Their costumer service is helpful, kind, and knowledgeable. I have nothing but positive things to say about my experience working with custom made!”

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Posted 1 year ago

“Custom made came through for my family. I recently retired from military service and commissioned some jewelry for my daughters and wife, to be used in the ceremony. They worked with my idea and my schedule, even changing their normal processes (slightly) to make sure the gifts arrived on time. Most impressively, as deadlines approached, there was a hiccup with the project. They called me, ensured I was tracking the issue, and worked hard to make sure everything that was possible was executed. Final products looked great and exactly what was ordered.”

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Posted 1 year ago

“Second ring done, gorgeous, totally impressed, thank you Custommade Team!!!”

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Posted 1 year ago

“They worked as intended. I was very cautious at first but over the design process of 1 year, we finally made my wife's ring look gorgeous.”

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Posted 1 year ago

“Everything was so smooth and easy! I highly recommend them.”

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Posted 1 year ago

“Custom Made is the best!! My local jeweler could not duplicate a ring I wanted, but Custom Made was willing to work with me on my design and keep me informed every step of the way. They have exceeded my expectations with the ring they created. Very professional, friendly, and knowledgeable team. Highly recommend!!!”

CustomMade.com 5 star review on 2nd April 2023

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Posted 1 year ago

“CustomMade exceeded my wildest expectations! I was blown away by the professionalism, speed of reply, and willingness to help make what is a very personal, often nerve-wracking, and stressful project (of finding the "perfect" engagement ring for a significant other), into something that was pleasantly fulfilling. I loved how CustomMade really took all my ideas (both the good and the bad) so seriously and with incredible attention. They patiently let me try different iterations and ideas on the ring of my choice; when they said they wanted me to make the ring that I felt best about, they truly meant it. I am so happy with my experience and so happy that I could give form a ring that could truly reflect my love for my partner. Fantastic job, CustomMade!”

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Posted 1 year ago

“This company had the best customer service I have ever experienced. They were able to get models of what I wanted and walk me through the process of buying an engagement ring with me coming out at the end understanding what was told to me. They did all this in quick fashion and still had great quality work come out at the end of it. When there was a delay like there being a flaw with the metal of the ring itself they reached out and told me that it would be longer than expected. They sent a really quality product and even sent a care package with stuff that will help someone propose which I thought was great. Overall I just had an amazing experience with them and would definitely recommend them to anyone who asked me.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews