CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People were patient and friendly in assisting me to create the ring. And the process felt safe”

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Posted 1 year ago

“Excellent service! They made great strides to ensure my ring was absolutely perfect!”

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Posted 1 year ago

“The team was very responsive and great to work with. My piece is everything I could've hoped for and I cannot wait to give it to my fiance on our wedding day!”

CustomMade.com 5 star review on 7th May 2023

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Posted 1 year ago

“The team worked quickly, integrated new ideas readily, and provided updates often. Everyone was friendly and explained the process clearly.”

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Posted 1 year ago

“When I initially found CustomMade, I was impressed by the elegant and welcoming aesthetic of their website and collateral. Working with an online company to design and purchase an engagement ring is a big commitment - it was very important to me that the company feel professional and they did. They walked me through the entire process of designing a ring, from reference images and general ideas to iterating on artist sketches, to producing a 3D render of a completed design, purchasing the center stone and custom ring production. They made the entire process fun, reassuring and painless. I worked with many different folks at CustomMade through the process and they were all highly communicative and helped me feel important and well taken care of. I will only do this once but I would do it all over again!”

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Posted 1 year ago

“We’re looking for a custom-made jewellery piece, I found it difficult on the Internet to find what I was looking for, and to determine if these websites were legitimate or not. I did some research on custommade.com and found reviews to be positive, and what seems to be legitimate. In the end, they were. They were very customer service oriented with great communication of the process and steps all along the journey to getting my piece made. I could not be more thrilled with how our Medallion pieces turned out with our family crest and cannot say enough about how thorough The communication and customer service was with this company. Highly recommended. Would definitely order from them again anytime.”

CustomMade.com 5 star review on 6th May 2023

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Posted 1 year ago

“Such a great company! The consultation and design process was a pleasure, and the final product came out amazing at a great price too. Thank you so much CustomMade and the whole team who helped make my fiancé’s dream engagement ring come true!”

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Posted 1 year ago

“Beautiful product!”

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Posted 1 year ago

“We used CustomMade for the engagement ring and chose to get the wedding band to match and it came out amazing! Affordable and very original, one of a kind. I am the envy of my friends and I cannot stop looking down at the ring and think of the joy in my life.”

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Posted 1 year ago

“I came up with a general idea and they nailed it out of the park. They do offer a ring size tester which I declined and the ring did come a bit small. But they excellent customer was so supportive and nice that they resized it for a very reasonable and affordable price. They constantly sent pics and asked for my feed back and the price was very reasonable. I would highly recommend if your looking to bring a special flare to show your partner your love and not spend the cost of a new car on it.”

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Posted 1 year ago

“I had a great experience working with CustomMade making an anniversary ring for my beautiful wife of 10 years. CustomMade's process was thorough and professionally managed. I appreciated helpful and respectful communication during the design and creation process producing a ring within my budget. I will definately use CustomMade in future. Thank you.”

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Posted 1 year ago

“Taking the most amazing time to make a ring that I quite literally thought of is hands down one of the best services provided by custom made and it's amazing workers. Any ring or any piece of jewelry could be made here and that's what make this place amazing, the creativity has no bounds. Phenomenal quality and experience on my girlfriends piece with not only the piece itself but the communication, pictures, and guidance. Thank you so much!”

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Posted 1 year ago

“I can't say enough how wonderful this company is. They stay in touch throughout the design and production process. Even when there was a glitch with the delivery they jumped to the rescue and provided me with a link to reroute the package. Completely professional and a pleasure to work with.”

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Posted 1 year ago

“I had a great experience with Custom Made. When I initially reached out, I didn't have a family coat of arms. They were upfront and honest that they don't design the coat of arms, but can work with even a simple drawing to design a ring. I submitted a pencil drawing of our coat of arms and they began the design process. I wanted a signet ring with very specific details. As you can imagine, putting this on a ring that is only 19mm is very challenging. They worked with me to modify the design so it came out perfectly. Each step of the process, happened seamlessly and every time I reached out, they were extremely responsive and accommodating. We were extremely pleased with our finished product. Thanks Custom Made!”

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Posted 1 year ago

“Everything about my experience was great. They worked with me on both time and cost. The whole process was thorough. Didn’t make me feel rushed in any way. The end result, is exactly what I would expect and nothing less. Every person that has seen the engagement ring since putting it on my fiancé’s finger, has been nothing short of impressed. Thank you Custom Made, you have another happy customer, and a happy fiancé!”

CustomMade.com 5 star review on 2nd May 2023

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Posted 1 year ago

“Creating the exact ring that I wanted was so fun! Everyone that worked with me on my project were so extremely helpful and kept me up to date on the entire process. The ring turned out beautifully. I highly recommend creating your dream ring with CustomMade! I will definitely come back to create another ring!!”

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Posted 1 year ago

“Great customer service, quality craftsmanship”

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Posted 1 year ago

“Excellent service throughout. We loved the ring that they designed. The quality, the size and everything is perfect. There is just one thing: the design is a bit stone setting heavy and therefore twisting around the finger a bit so such potential issues would be useful to be highlighted (i.e. that a wider, heavier ring might be needed to avoid that)”

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Posted 1 year ago

“It started over 4 years ago when I wanted to create a special ring to present to my two sons upon graduation from college. The ring designs were to contain a replica of our family coat of arms and an image of the college were they attended. It was my first time ever doing something like this so I had no idea how to go about a process. I found Custommade by searching the internet and started their process. Being somewhat skeptical, I wasn't sure how far I wanted to go with them. I didn't want to share too much of my design at first (my ignorant fear). I finally committed and started the process. They assigned a designer just to me. All our communication was over chat and everyone was very helpful and responsive. They were responsive to every little detailed request without making me feel stupid or like I was asking too much. Even if I wanted to restart part of the design. I was very pleased with all four of the pieces and they made me feel like my design was so special and unique. The price for the amount of re-design work I had is a huge value. I definitely would recommend CustomMade. - be patient with the process - attach drawings, sketches, pictures to help them see your vision - look over the final rendering and finished products to make sure it is as you want it. Enjoy your creation! I did. thank you CustomMade”

CustomMade.com 5 star review on 29th April 2023

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Posted 1 year ago

“I recently bought a Signet ring online, with CustomMade.com. All of my friends ask, “where’d you get that Awesome Ring?” I tell ‘em, “You Gotta Get It CustomMade!” The entire process was easy, enjoyable and the Production Specialists were delightful; helping me to bring my design to life. Best Experience EVER!! WOW!!! Thanks CustomMade! Daren P.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews