CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

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“The ring matches perfectly with their drawings and is exactly what I asked for. The process was simple and easy to follow. My questions were answered immediately. As a bonus, the ring was delivered to my door ahead of schedule. Thank you for the wonderful piece!!!”

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Posted 1 year ago

“Getting my wedding set made with CustomMade was an easy and exciting experience. I felt well taken care of throughout the whole process. Each individual who worked with me from initial design to the finished product was warm, friendly, and educational.”

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Posted 1 year ago

“Had nothing but the best attention and the end result is amazing.”

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Posted 1 year ago

“You guys were absolutely the best, everyone on the team was very kind and patient and followed every little detail, my wife absolutely loves her ring and I absolutely love mine, they are more beautiful than anything you could find in a store, I will always recommend you guys to everyone and will look into making more from you all!”

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Posted 1 year ago

“The team of custommade has been very helpful and patient thought the whole process. I had a very detailed idea and they delivered could not be happier with the result!”

CustomMade.com 5 star review on 27th April 2023

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Posted 1 year ago

“CustomMade did a fantastic job bringing my thoughts to life for my (now) fiancee's ring! I'm not the most creative one, so I definitely needed some hand holding, and the team did an amazing job and was extremely communicative all the way through. I worked through several different staff members, and all of them were highly knowledgeable, courteous, and friendly, and made the experience very positive. Most importantly, the final product looks amazing, and she loves it! It was also quite affordable (more so than I had anticipated), which is obviously a plus. So happy I worked together with them on this!”

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Posted 1 year ago

“Phenomenal service from Custom Made. One day I was looking online for any bespoke engagement ring services as I wanted a very unique and incredible ring for my partner to love. I found Custom Made and within 2 months and many back and forths with designs, I received my final design and it was perfect. If anyone needs a bespoke and uniquely designed ring made EXACTLY how you want (seriously, think of a design you want and they can do it!). Very very highly recommend!!”

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Posted 1 year ago

“My sister and I found CustomMade as we were searching for someone to make a memorial ring to remember our mom by as she only had days left to live. After she passed away we asked them to begin designing something that is very specific and special to us in remembering our mom. They were very professional and did everything they could to make this process a good experience for us. We are very happy with the final outcome of the rings! They are beautiful and something that we will be able to cherish for years to come.”

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Posted 1 year ago

“I came to CustomMade almost desperate. I was trying to find that perfect ring for my SO, and they wanted a diamond alternative. Not many out there I’m afraid, much less one that would be perfect for them. Their website didn’t say anything about the kind of stone they wanted(moss agate) but I reached out just as a last ditch effort. To my pleasant surprise, they actually had it, and not only that, but they were super helpful through the entire process. I knew exactly what the ring was going to look like before it was ever even made. And then I got updates through every step of the process, and was very reassured through everything. They were quick, the ring is of great quality, and it’s exactly how I imagined it in my mind when I reached out to them. I couldn’t be happier with CustomMade. Thank you guys so much!”

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Posted 1 year ago

“They were a pleasure to work with! The one process was simple and they were communicating the whole time. The end product looked even better than the sketch and CAD drawings they created.”

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Posted 1 year ago

“I’m over the moon with the support I received from custom made and the whole process was kept up to date with every step, they were super accomodating with all the changes I wanted to make and have recommended to friends. I got a ring made for my partner and it turned out perfect exactly what I wanted 😊”

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Posted 1 year ago

“Absolute pro's that walked me through every process and made it an absolute joy. I will only be using Custom Made from here on out!”

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Posted 1 year ago

“I’m so glad I chose to work with Custom Made. The entire process was very easy to manage, and the team was so helpful and great at educating me on the most important facets of buying a ring.”

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Posted 1 year ago

“I contacted CustomMade about making me a wrench pendant (Probably a unique request) they took the time to communicate with me to match my design and recommend so points I did not think about. The end result was a beautiful pendant I'm proud to wear and they should be proud they made.I highly recommend them to make your custom pieces. I would like to thank the custommade team for there good work.”

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Posted 1 year ago

“When my fiancé and I talked about getting engaged I knew I wanted a ring that I would adore forever!! And he wanted to make sure it was going to be something I loved too. When I started my journey on finding the perfect engagement ring I came across this website CustomMade. From the start their entire staff was so warm and welcoming and got back to me quickly… I had some silly questions too and they never made me feel dumb or clueless. I felt so educated after talking with my consultants! They walked me through each step and didn’t stop until I had the ring of my dreams. Fast forward to getting closer to the big day and I had to order my wedding band and I had the same wonderful experience from CustomMade! I highly suggest this company to anyone and everyone even if it’s not for wedding rings and just rings or jewelry in general I can say I 100% recommend them and have so much trust in them! Thank you again CustomMade for helping my wedding day come together with some of the most important pieces we need!!”

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Posted 1 year ago

“Amazing attention to detail, quick shipping, and very patient staff that really works with you to fine tune every aspect of the piece you're requesting to have made.”

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Posted 1 year ago

“CustomMade has created 2 incredible custom pieces of exquisite jewelry for me now and I could not be happier with the quality and my experience. They took what I had in mind and patiently sketched many artistic renderings and the outcome was a unique piece that was much more beautiful than I imagined. I highly recommend.”

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Posted 1 year ago

“For many years now, I have wanted a signet ring that truly shows how proud and how passionate I am about my family heritage. I looked online at the big jewelry guys and was disappointed at the options. On my last search, I clicked on Custom Made's site. This was the best first decision I made regarding my ring. From start to finish, I have never had a company communicate, and treat me as If I was their only customer in the world... Until now! I submitted a design that I had in mind for a ring, and Custom Made brought that rough drawing on graph paper to a stunning reality! Charlie, Dominic, and Charm are all miracle workers. They walked me through the entire process, keeping what I envisioned for this "one-of-a-kind" heirloom at the forefront at all times. At no point did I have to compromise what I wanted? because of this experience, I ended up ordering an exact copy of my ring (but smaller and in white gold) for my wifes anniversary gift. From here forward, I will use no one else for my heirloom jewelry.”

CustomMade.com 5 star review on 21st April 2023

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Posted 1 year ago

“Your store cannot be outbeat by anyone! From start to finish, your people worked with me through everything and were so very patient with me. I’m absolutely speechless as to all the things ur people did to make the ring come out exactly the way I wanted it to look!! It turned out absolutely perfect!! My future daughter-in-law saw the ring and said “It’s perfect. I’ll never take it off.””

CustomMade.com 5 star review on 20th April 2023

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Posted 1 year ago

“Every idea and sketch, every rendering were created with amazing detail and the results were spectacular. Our design was a simple picture. The Staff at Custommade stuck to their Service Protocols and what we arrived at was perfect. I didn’t have to concede or compromise at all. Originally I had taken our Sapphire to a local jewelry store and left it with them for what became a month. They didn’t bother to even send an email. Apparently I wasn’t worth their time. I found Custommade online and was a bit hesitant about trusting a company that was on the other side of the country. What I risked and what these fine people rewarded me with will never be forgotten. We are tremendously grateful for the beautiful ring that is perfect!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews