CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,711 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The overall experience was great. Even though everything was done through their app online, their customer service was really well executed. Prompt answers to questions and they really hit a Homerun guiding you through the entire process of making the ring start to finish.”

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Posted 2 years ago

“Good service. The Price is really good for a custom ring and they took the time to incorporate all my wishes into the design.”

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Posted 2 years ago

“It was beautifully done and came faster than expected, fantastic job”

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Posted 2 years ago

“Everything went fast and smooth. I was followed and advised by experts in any steps of the procedure. I never doubted about the final result. Unfortunately buying from EU is not the cheapest solution.”

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Posted 2 years ago

“1. Website Experience - Great experience overall and ease of use and interface 2. Customer Experience - The staff was well informed and coordinated. I was always up to date on my order and I was given plenty of chances to offer my input and get the final shape I wanted. 3. Product Experience - I received exactly what I wanted. Every step of the way I was able to shape my ring the way I wanted and I obtained all pieces in an appropriate amount of time for shipping. 4. Costs vs. Customization - I had no previous benchmarks on what to expect the costs to be and everyone wants the best bang for their buck. If you have a price range in mind as I did, you should expect it to be more if you want a customized ring. By no fault of the company, however just be aware for international customers you may have import fees that you might not have considered, as well as foreign currency exchange. These are things that I wish I had known before starting the project as I ended up doubling my budget after everything was said and done.”

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Posted 2 years ago

“Had great help throughout every step the website was super easy to navigate and use and the quality of the ring was amazing”

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Posted 2 years ago

“Fantastic communication and superb craftsmanship. The only downside as someone from Australia is that the currency conversion is non-favrouable, along with the import costs. However if that isn't an barrier and quality is key they definitely deliver.”

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Posted 2 years ago

“UPDATE: Upon leaving my lukewarm review, Custom Made reached out to me directly and did everything they could to fix the problem. I have therefore changed my star rating to 4 and would recommend this company. Mixed feelings. Company is very helpful and responsive and made me a piece of jewelry I couldn't find elsewhere. However, the rate in which the piece has already tarnished significantly is extremely disappointing. It makes me question the quality of materials.”

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Posted 2 years ago

“Couldn't be happier. I had an idea of what I wanted the ring to look like but had no idea where to start. Their design process made it super simple, they asked some question and I attached reference photos and they had an artist draw up some sketches that were absouley amazing. I picked the one I liked the most and from there was able to see a full 3d rendering and make changes from there. After we picked the design they had a huge selection of metals and stones to work with and the consultants were extremely knowledgeable and walked me through every steps and even more surprisingly at no point were they ever "pushy sales people" it was a great experience working with them. They made the process simple and I felt in control of the decision the entire time. The time line they projected was spot on, only issue was getting it cleared at customs (out of their control) and really even that only took a few days. When the ring arrived it looked even better than the pictures they had sent. We both love the ring and would hands down recommend using custom made. We are now getting our wedding bands from them as well.”

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Posted 2 years ago

“Excellent customer service, kept me updated every step of the way”

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Posted 2 years ago

“The ring that was made for me was better than I expected, I have already told people about it and how pleased I was through the process! Thank you!”

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Posted 2 years ago

“The staff was very friendly and the quality of the ring is very nice. I just wish that I had been advised to go with a larger (focused) version of the signet so that the wax seal looked better. The fault is mine, but the inclusion of the mantling made the overall image too small to imprint in wax nicely -- not to mention trying to get the wax out of the ring.”

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Posted 2 years ago

“Great people work with you every step of the way! A little snafu at the end of my order but was corrected immediately! Great costumer service and products!”

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Posted 2 years ago

“I started out being very skeptical because an online business can be sketchy. However, I was happy I tried CustomMade they created a piece of jewelry I wanted. They kept me updated along the way until it was finished. There was only one thing that bothered me, the finished piece had some issues. I got offered help to fix it but decided to accept it due to not having enough time to return and have looked at it. Other than that this was my first time having custom-made jewelry made and it was a pleasant experience. Thank you~”

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Posted 2 years ago

“The team here was wonderful, thoughtful and professional. Working with the team was an absolute pleasure.”

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Posted 2 years ago

“Very helpful along the way. Always kept me updated with the process. Haven't proposed yet, but anyone who's seen the ring loves it”

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Posted 2 years ago

“We were looking for a "legacy" piece of jewelry that could be left for generations to come. We shopped online for a ring but never found a concept that captured our vision. We searched online for "custom made rings" and found your website. The process was easy, flexible, and professional. We submitted several change orders which I suspect raised the frustration level for your team. In the end, you captured our vision with an elegant and stylistic piece of jewelry. We are extremely satisfied with the quality of the ring and the value for the money. We will definitely engage you for future projects. We THANK YOU profoundly for making this dream ring come to life.”

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Posted 2 years ago

“I designed a ring, and it turned out amazing. It may have been a bit expensive but totally worth it!”

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Posted 2 years ago

“The Custommade team is extremely responsive and careful to assure that the design phase is actually what the customer wants. They are clear about pricing v. quality as well, and work to make sure you provide the right size. We had some logistic difficulties once the ring was complete, which was unfortunate, but the team worked extremely hard to right the unfortunate mistake. In the end, my daughter was very taken with the subtility, beauty and quality of the ring, and the fact that no one in the world will ever have her ring. This is the place to come to get a beautiful ring custom made. The only reason this is not a five star rating is due to the logistic issues we had.”

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Posted 2 years ago

“I bought an engagement ring and wedding band from CustomMade. The folks at CustomMade took every single question I had and answered it, as well as made every change I wanted to see in a 3D model. The engagement ring was a really in depth process for me and they were very helpful and willing to make any and every change I wanted or even just wanted to see. For the wedding band, they were able to source Montana specific gems that I really wanted to use. Because they had all the models for the engagement ring they were able to to tightly fit the band to the engagement ring without having to send in the engagement ring. The overall helpfulness and willingness to make changes really sold me on using them. Also as a guy who works a lot and doesn't have time to go into a jewelry store again and again to make changes in design CustomMade was a great way for me to design everything and have all the input I wanted right from my phone.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,711 reviews