“Awful company! Do not order from these people! Ordered on 21st June turned up a few days later,order wasn’t on the van! Then was out for delivery again on the 8th July never came as driver ran out of time! Never heard anything so ridiculous! Kept ringing for updates took ages to get through to anyone! 3 people said they’d ring me back,no one did! Then was told it would be delivered on the 16th,surprise surprise it never arrived! Called them again to be told it was the 17th but then 5 minutes later was told it was out of stock and wouldn’t be back in stock for 8 weeks! Cancelled my order to have a call later that afternoon to say it would be delivered on Monday! Erm no Iv cancelled my order this morning and where have you magicked a bed up from that’s not in stock and won’t be for 8 weeks??? Then the poor delivery driver turns up today (19th) to be turned away as Iv cancelled! No communication what so ever! Iv never known such a shambles of a company! Sort it out DaAl’s!”
“I would give this company 0 stars if I could. The delivery system is stressful and awful and I think you should absolutely avoid ordering from them - there are many similar companies out there who you could pick from - please do. When they give you a 3 hour window for delivery, that means nothing. My driver showed up 3 hours earlier than he was supposed to (very early in the morning), attempted to deliver and then marked it down as my fault that I missed the delivery. What kind of horrible service is that? The customer service agent tells you very little about why your delivery wasn't done correctly, saying it would be unfair to ask the driver to come back the same day as then he'd have a really long day... but isn't it unfair to expect your customers to re-arrange THEIR entire day and be without the furniture they paid for? I've been told delivery will take an entire week. But the same shambles could happen all over again. The managers refuse to talk to customers on the phone, which is a massive red flag. There was not even a shred of remorse in the customer service agent's voice - just a "meh, whatever" attitude. It felt very infuriating. I have no faith in my piece ever being delivered at this point - maybe they will decide to show up at 4 am next time? Who knows. I will likely ask for a chargeback instead. Please do yourself a big favour and avoid them at all costs.”
“Terrible customer service and communication. Ordered an item to wait 10 working days with nothing arriving. I contacted them, couldn’t help me, didn’t know why it hadn’t arrived. Then get an email an hour later, telling me they’ve cancelled my order as they don’t deliver to my area, even though their website allowed it and even charged me a rural delivery fee. Fine you don’t deliver here but why does it take you two weeks to realise that? Why did you not email me the next day and refund me? Rubbish company. Avoid.”
“I bought 3 seat blue velvet sofa on 8th of June and received the item after 10 days. It's very good time for free delivery - majority of retailers required 3-8 weeks waiting time, even local ones (I live in Cornwall). No issues, good email communication, tracked delivery with email and txt message updates, sofa is fabulous, very good quality materials and great value for the price. I can only recommend the retailer, I will definitely buy from them again.”
“Received a table that has been used, customer service has ignored all my emails despite the photos sent over.
I will be escalating this case to small claims court to protect my consumer rights. This is not right for a company to take advantage of consumer.”
“Our order number 52327 burnt orange 2 seat sofa arrived - upon unpacking I discovered a fault with it - my wife emailed daals with photos etc - while waiting for a reply my daughter sat on it only for the bloody leg to break clean off,mounting plate an all - another email with photos to daals - eventually we get a reply agreeing to take the sofa back and this would be done 7-10 days - almost a fortnight later and this still has not happened - further emails have gone unanswered and good luck getting to speak to anyone - I’m now left with no option to pursue it legally.
Avoid this shambles of a company at all costs!!!”
“I've had a dreadful time with this company..delivered a desk instead of the bracket for my hanging cocoon chair..complained politely..I am polite!..sent pics of the said desk..still no go!..then when they were satisfied I was kosher etc I told them when I was available and when not!..delivered when I wasn't home..changed to this week..got up 5.30. as delivery slot was 6 'til 9..no go .went out & today got an email saying they'd been in the afternoon...I've never ever had anything like this happen before..my blood is boiling!....”
“I ordered a desk item 456828 arrived on time But its damaged emailed then within a few hours 2 or 3 times phoned 4/5 times a day since They do not answer there phones email again monday still not heard Not happy cannot afford this and its boxed and in my way waiting for a returned wood”
“I ordered a shoe storage bench, the delivery time was really good but received incorrect item. I have tried phoning no-one answers. Have sent two emails no response. Have incorrect, useless, package sitting in my living room waiting to be collected. Someone please respond to my email or pick up the phone!!!”
“I purchased an office desk, delivery was prompt and efficient. I was very pleased with the overall outcome, my son spent two days putting it together and the outcome was great,
Excellent service, I don’t know what all the bad jibes is about. Very good”
“Needed a small , sturdy table which folded away. Purchased one from Daals and it has met all my expectations. Happy with the quality, was as described and delivery was good.”
“DO NOT BUY FROM THIS COMPANY!! They are totally inept. I bought a chair, it arrived with wrong parts. I complained, they sent me more wrong parts. I complained again, they sent me MORE wrong parts. I asked for a refund, they said I needed to BUY packaging to return their useless rubbish item?! Absolute joke.”
“When I moved six months ago, I wanted to purchase a quality piece of bedroom furniture that would last. I could have easily found something cheap that would work in the short term but that wasn't what I wanted. I spent double the price to purchase from Daal's because they provided a 12 month warranty among other things. I wasn't impressed with how long the assembly took but I again thought it would be worth it.
After 5 months, my bed frame cracked at the headboard in a way that is both unsightly and structurally vulnerable. I reported this to Daal's since this would obviously be covered under the warranty. Instead of honoring the warranty they tout on their website, they took eons to respond to my emails only to blame me for their faulty product. This shows their poor customer service and lack of faith into their cheaply made, overpriced products. Stay away from this company, you'd be better off buying from Ikea or Wayfair.”
“Scamners, no phone contact try the number on their website. Emails unanaswered or just standard pasted replies. Use paypal if you risk buying here. It took me three months to get my money back. They are a joke so I would avoid them.”
“Hands down the WORST customer service I have ever endured. PLEASE believe the terrible reviews and save your money! If I could give no stars I would. This fraudulent company will take your money and then IGNORE you.”
“Why can't I submit ZERO stars?! It's what they deserve! I'm still waiting for a reply from countless emails that I've sent them regarding a damaged chair they sent me. I've asked for a refund but they won't even acknowledge me. I'm now going to my bank to see if I can have the funds reversed. AVOID DAAL'S AT ALL COSTS!”
