Debenhams Plus Reviews

Name: Debenhams Plus
Address: Debenhams PlusNeptune WayTrident Business ParkLeeds Road, Huddersfield
Rating: 1.46

1.5 Rating 289 Reviews

10 %

of reviewers recommend Debenhams Plus

1.5

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Debenhams Plus:

Visits Debenhams Extra for a huge range of TVs, home cinema and laptops. We also stock a wide range of Nursery goods and bikes for all ages.

Visit Website

Phone:

0871 984 1922

Location:

Debenhams PlusNeptune WayTrident Business ParkLeeds Road
Huddersfield
HD2 1UA UK

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Debenhams Plus 1 star review on 21st April 2018

M Dounis

Debenhams Plus 1 star review on 21st April 2017

Anonymous

Debenhams Plus 1 star review on 17th January 2017

Debenhams Plus 2 star review on 27th November 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a dishwasher install..drivers said they couldnt do it.....i got home and did it in 15 mins!!!!!....lazy disgraceful attitude.....customer service rep showed no empathy...will never use debenhams again”

Helpful Report

Posted 9 years ago

“If I could give them zero I would. Completely wrong item received, They then refused to send my actual item until I returned the wrong item. I asked for a courier to come and collect it on a Saturday as I work 9-5 weekdays and they refused. The only way to solve it was that I had to print out return labels and take it to a collection depot. Once I had done this they released the item I paid £475 for and insisted it would be with me the next day (Saturday) as a showing of good will. I sat in all day and no delivery. I still have not received the item and don't know whether I will. Their call centre and staff were appalling and would not let me speak to any managers, I will genuinely never set foot in a Debenhams ever again. Awful company.”

Helpful Report

Posted 9 years ago

“Seems that reading the reviews we all of the same opinion, your staffs attitude is appaulling, they quote one policy for returns and then they treat you disgracefully when you genuinely need to return something and then they refund because they can't find a fault after being rude and have attitude with you!!! Do not shop here, or if you do, don't return as they are vile.”

Helpful Report

Posted 9 years ago

“Purchased a pair of Brogues on offer for £42.50. Heels worn after 18 days nails coming through soles. Debenhams think it is acceptable as I returned them andd they sent them back to me saying not resaleable so did not fit there returns criteria. I have spoken to customer services who are very unhepfull and rude, they initially told me to email head office which I did but they did not reply. Today I have been told after phoning customer service again I need to return to store. 40 mile round trip, parking petrol. Why shop on line if you have to return faulty good to store. So far I have foung them rude, unhelpful and will not shop there anymore. So beware if your item is not fit for purpose or faullty it is down to you to return to store. Shop at John Lewis instead first class customer service.”

Helpful Report

Posted 9 years ago

“Extremely bad customer service & false advertising on their website & do not take responsibility for their concessions within store!”

Helpful Report

Posted 9 years ago

“MOST APPALLING CUSTOMER CARE THAT I HAVE EVER RECEIVED Made an order on line and when it did not arrive I telephoned their 0844 number. The people I spoke to Anthony, Lucky and Arran were the most pig ignorant people I have ever had the misfortune to speak to. None of them would let me speak with a team leader nor put me through to the complaints department. All they wanted to tell me was that I was wrong. Debenhams have taken my money and I do not have the goods that I paid for. To me this is theft. Do not deal with this load of crooks.”

Helpful Report

Posted 9 years ago

“Refused to return a shirt at the Uxbridge branch the following day after purchase. Brand new with tags and receipt!! Spoke to the assistant manager who was very rude. Contacted the CEO of Debenhams who couldn't give a monkeys. In the end walked into the Slough branch who refunded the shirt without any questions. Will never shop with Debenhams again. Looks like there needs to be big changes starting at the very top”

Helpful Report

Posted 9 years ago

“Visited shoe department in Carmarthen Store Wales, asked the assistant a young dark haired girl if they had in stock Size 8 Robert Vianni boots in tan, she shook her head and that was it, so ignorant not interested obviously did not want to be there, never even asked if I wanted to check out a different style or make, has to be the worst I have experienced. It may seem to be worst as I have just returned from LA after spending 3 weeks there, the staff in shops out there cannot do enough for you. Wont be visiting Debenhams again.”

Helpful Report

Posted 9 years ago

“Very very poor service from customer service and Telford store. Called store seven times as advised by customer service. Called Customer Service three times, twice they said a manager would call me back to discuss problems no call received!!”

Helpful Report

Posted 9 years ago

“I recently visited Oxford Street store walking up the stairs trying to find the floor I needed walking through doors to find where to go reminded me off a jumble sale clothes and boxes scattered all around a total mess the staff had no interest at all, I left the store and entered John Lewis were I got what I needed”

Helpful Report

Posted 9 years ago

“I find the Debenhams branch in Warrington, poorly staffed, especially on a Sunday. Staff are not always happy to help provide customer service,and appear to rather stand and chat to their colleagues. Each time I have tried to purchase make up from Dior and Elizabeth Arden counters items have never been in stock.”

Helpful Report

Posted 9 years ago

“Not sure if this is the correct forum but since there seems to be nowhere for in store feedback - I'd be obliged if you could ensure it reaches the correct ears. So here goes. Debenhams Whiterose store! Shopping for new shoulder bag, found item and decided to purchase. Loose labelled for £70 inside bag, on reaching till was told it was £100. Returned to display to re check and found the same bag labeled at £95, returned to the till next door only to be told it was £56 which we queried and advised cashier to check with the cashier who originally told me it was £100. Label inside bag was rechecked and it was confirmed the item cost £100. Staff member then decided to involve a manager at which point Debenhams legal responsibilities were explained to us and we were advised that we should wait while said manager checked out whether the stock should be removed from the shelves or if they should sell it to us????? At this point the already crumbling buyer experience fell to bits and we decided to leave the store bag-less. You really need to up your game, Guys!! :-( .............. While we are on, we may as well mention the lack of service we received in the cafe, no plates to put the self service cake on, the luke warm coffee and the stale I nedible cake we purchased - but I guess thats another story....... Would love to have a reply.”

Helpful Report

Posted 9 years ago

“I ordered a dishwasher from Debenhams Plus for delivery and installation. The earliest slot was 1.5 weeks away at a hefty installation fee! It was supposed to be delivered on Sunday so I didn't mind paying the higher fee. Knowhow, Debenhams delivery firm called me on Sunday afternoon to say the Lorry broke down. They had rescheduled it for the following day between 1pm and 5pm. I rushed home to be there and they never showed or called. So I called Debenhams who then told me the item was out of stock and would be delivered now until Friday!!! I was so cross as I missed 1/2 day of work. Not to mention that Knowhows and Debenhams stories didn't match. When I asked to be compensated I was told they would give me £30 off. I was insulted as Debenhams delivery fee was £ 50 higher then their competitors....hardly a deal for missing 1/2days of work and then a further day on Friday as I was told they didn't have time slots. I ended up having to cancel in the order as I felt they couldn't be trusted to deliver the goods.”

Helpful Report

Posted 9 years ago

“Worse than Very Poor. Unbelievably appalling after sales service. Calls, emails and several communications ignored. Incapable of resolving any customer or product issues. Let the Buyer Beware as this crew do not want to speak to you after they have taken your bucks! It appears that their policy is to apologise and they seem to think this makes everything ok. Ineffective, disinterested and unprofessional in the extreme.”

Helpful Report

Posted 9 years ago

“What a waste of time denenhams ordered a item for next day delivery as promised I made a special journey to collect it & it had not arrived by 5pm not well pleased”

Helpful Report

Posted 9 years ago

“I spent over a £100 online in the sale. One item was not in stock yet they still took the money for it ! I emailed them to say that they've took the money but not delivered the item as it wasn't in stock. They replied back with some pathetic excuse and that I would have to more or less do the chasing for it,including going into my bank (why I haven't got a clue) I WILL NOT BE USING DEBENHAMS ONLINE AGAIN & I will telling friends & family not to either....! DISGRACEFUL customer service !!”

Helpful Report

Posted 9 years ago

“Shocking customer service. Purchased an item for my Granddaughter's first birthday. Last quoted delivery date was 03.08.15. When it had not arrived one week later, I started a protracted email correspondence with Debenhams. Sixteen emails later, Birthday long since been and gone, still no closer to a resolution. Tried phoning customer service directly who told me that the order no. I was quoting (on their confirmation of order email) was not one of theirs. Said I wanted to speak to a more senior member of staff and after waiting several minutes was told no-one was available and I would get a call back within 24 hours. One week later no call. As per several other correspondents on this site, I will most certainly never buy from them again”

Helpful Report

Posted 9 years ago

“Twice been sent wrong sized shoes, resulting in 4 trips to local store to return and reorder. Now the shoes are no longer in stock. So 4 trips into town later, plus 4 lots of parking, and 2 very long calls to customer service, as a gesture of goodwill (which Iasked for) offered a £10 gift voucher. This will not even cover the parking costs. I will not buy online again. Rubbish service.”

Helpful Report

Posted 9 years ago

“Trousers wrongly labeled size No receipt - a present- will Debenhams take them back no out side 28 days. Sales Of Goods Act Ignored 1) Fit for purpose (no) 2) Described correctly (no) Store Manager can see they are 1 to 2 inches to long and thats acceptable? They have a Debenhams label and a Thomas Nash label. My fault for not having a receipt or the date of purchase. Customer service such as this will bring this company to its knees. Debenhams responses are scripted with no one making a common sense decisions.”

Helpful Report

Posted 9 years ago

“I ordered an LG34um95 monitor and paid for next day premium deliver, even though a cheaper seller was found on the Internet with 3-5 days delivery. I received confirmationfrom Debenhams advising that it would be delivered on 01/08/2015 between 08.00 -18.00 hrs. I waited in all day without a delivery being made or communication from Debenhams or their courier service advising that it would not be delivered. I also waited in all the next day without them delivering the monitor or communicating with me.”

Helpful Report

Posted 9 years ago

Debenhams Plus is rated 1.5 based on 289 reviews