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When I contacted customer service, they claimed there was a pricing error and therefore refused to honor the advertised price.
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- Anonymous
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AVOID. Their customer service is appalling, I now think I’m part of a practical joke where the team are just sending the most infuriating emails as entertainment. Took over a month to get 6 refunds. I was charged £5.97 for a return which wasn’t made clear when I made the ‘free return’ labels. Will never order from them again and will warn everyone I can to stay away. Better service and quality products elsewhere for sure!
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- Anonymous
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I placed an order 2/12/25 with Express Delivery within 2 working days, 11 days later and it has still not arrived. I have been in contact with customer service via messenger numerous times and received the same response asking me to wait. No escalation of the complaint, no resolution offered. I will not be buying anything from Debenhams again.
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- Cath
