“
Sent wrong items ,I have tried emailing customer service 10 +times all I get back is the same computer generated email saying thanks we will be in touch within four days blah blah blah ,absolutely shameful way to treat a paying customer
”
- Jay Kane
“
I bought two pairs of shoes, returned both as they were unsuitable. Debenhams only refunded for one pair. Refuse to accept two pairs were returned. Despite many emails they are refusing to acknowledge our returns. Very bad customer service....do not buy from them
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- Anonymous
“
Appalling customer service and experience. Never received items, clearly lost by courier (from the tracking link) Impossible to speak to someone at Debenhams to resolve. ChatBots send you round in cirles. Stressful and frustrating experience. Multiple times provided the details, receiving dishonest and nonsense responses. AVOID THIS COMPANY.
”
- Anonymous
