“
There was no returns label in the parcel and when I tried to print out a label, the order number was incorrect.
”
- Lesley Shaw
“
Still waiting on a £94 refund that Debenhams are refusing to pay back!! I cannot believe the strenuous reruns system of sending back to individual concession and then Royal Mail collected my returns and printed the label but customer service has said they cannot refund anything as I don’t have the label even though Royal Mail printed and stuck the label on so I didn’t have a label anyway.
”
- Sham
“
99 delivery charge and claiming to charge a RETURNS FEE (when the customer has not made any return but in fact the seller cannot fulfil the sale of goods they offered in the first place).
”
- Anonymous
