“
2 occasions I've had my purchase cancelled by them, no explanation and once sent out the wrong size of clothing. They take £2 for cancellations or returns btw. Debenhams is not the same company it once was, go elsewhere.
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- Anonymous
“
The product comes as a flat pack assembly and they don't tell you this unless you refer to the returns policy.
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- Mr.Long
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Twice I have recently shopped via Debenhams online and both times now I have had extreme difficulty returning very simple items. From my order number not being recognised to having difficulty finding clear instructions on what to do, it seems this company is making it as difficult as possible for people to return items in the hopes that the returns window passes and they can keep people's money! Whilst the customer service reps I have finally managed to speak to have been very helpful and polite, I feel I shouldn't have to even be speaking to customer service over what should be a simple return process like every other company in the world seems to provide!
”
- Anonymous
