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Debenhams Reviews

2.6 Rating 1,708 Reviews
41 %
of reviewers recommend Debenhams
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08445 616 161

How quickly does Debenhams resolve customer queries?
(3 weeks ago)
Greater than 69% of reviewers feedback is Debenhams takes over a week to resolve customer queries.
(3 weeks ago)
C-
56.22%
Industry Average
Orderd egg chair on 7th may should have been delivered 12th may still waiting never ever will I order from Debenhams absolutely disgusting service
- Jo
Atrocious Customer Service, special religious festival gift bought for next day delivery never even arrived, I had to deal with a barrage of automated responses from AI bots, eventually after three weeks of nonstop emails, gave me a refund, no compensation, nothing, my little sister was the only person without her gift at our family gathering, what a truly awful experience and company, avoid at all costs.
- EM
Trying to explain this to customer service is appalling - they simply end conversations when it gets too much for them to explore properly so you have to start all over again.
- Anonymous