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Debenhams Reviews

3.0 Rating 1,404 Reviews
49 %
of reviewers recommend Debenhams
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08445 616 161

How quickly does Debenhams resolve customer queries?
(1 week ago)
Greater than 53% of reviewers feedback is Debenhams takes over a week to resolve customer queries.
(1 week ago)
D
50.00%
Industry Average
Their customer service is nothing short of horrendous.
- Amina
Bought a metal double rack from DBZ Partners H&O Direct. The shelves and coat hangers were plastic, one shelf didn’t have correct perforation, so could not be put into place. Bottom shelves were made of wire instead of what shown. They immediately take your money and customer service doesn't respond completely to your emails. The manual is a joke, written in mandarin. Such scammers are operating in the name of Debenhams!
- Anonymous
I bought two dresses in line but neither fitted so had no paperwork google what to do but couldn’t find order number keeper emailing support with no joy then they replied but to late to send items back no response to any of my emails since terrible service wasted £80
- Susan Tolliss