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Debenhams Reviews

2.6 Rating 1,713 Reviews
40 %
of reviewers recommend Debenhams
Company Reviews Questions Metrics

Popular Questions:

Delivery

How does Debenhams deliver? How long does Debenhams take to deliver? Does Debenhams deliver on time? How is accuracy and good condition of items delivered by Debenhams?

Returns

How is Debenhams returns process?

Customer Service

How can I contact Debenhams? How quickly does Debenhams resolve customer queries?
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Phone:

08445 616 161

How quickly does Debenhams resolve customer queries?
Helpful Report
(3 weeks ago)
Greater than 64% of reviewers feedback is Debenhams takes over a week to resolve customer queries.
Helpful Report
(3 weeks ago)
C-

Customer Service - Average

56.49%
Industry Average
“ UTTERLY ATROCIOUS AND DISGUSTING CUSTOMER SERVICE! TRYING TO RETURN TWO DRESSES, STILL CAN'T! WHILST HAVING TREATMENT FOR CANCER! CONTACTED DAN FINLEY CEO, ZERO RESPONSE. NO WONDER THE ONLINE SERVICE IS APPALLING! ABSOLUTELY DISGUSTING! ”
- Sarah Watterson
“ Customer Services are a waste of time. ”
- Anonymous
“ Extremely bad service! This is not the Debenhams of old and will stay clear from now on. ”
- Robert Hickey
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