Debenhams Reviews

2.7 Rating 1,699 Reviews

41 %

of reviewers recommend Debenhams

Company Reviews

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Popular Questions:

Delivery

How does Debenhams deliver? How long does Debenhams take to deliver? Does Debenhams deliver on time? How is accuracy and good condition of items delivered by Debenhams?

Returns

How is Debenhams returns process?

Customer Service

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08445 616 161

How quickly does Debenhams resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 73% of reviewers feedback is Debenhams takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

55.69%

Industry Average

“ They clearly have no governance checks on resellers and the customer service is appalling. ”

- Rvinder Hayre

“ I’ve had one of the poorest customer service experiences with Debenhams. ”

- Anonymous

“ Absolutely appalling experience when shopping online with Debenhams! Very poor quality of items. Return is nearly impossible - I have sent unwanted items back, in the original packaging with return slip attached on 29.03.2026. Still no refund. Customer service is bunch of incompetent ppl. I don't think I'll get my money back. Shopping at Debenhams online was biggest mistakes of my existence. I do not recommend! ”

- Anonymous

Debenhams Reviews

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Customer Service - Average