Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took nearly an hour in store to order an exercise bike as the screen did not work properly. It took 2 trips to the cash desk and 2 different in store personnel. Then, when ordered there was a problem with the delivery that meant we were not kept informed on when it would arrive. I phoned to find the store could not help me and was given another number. That number meant I had to leave a message, then no-one returned my call. Customer service was very poor - but the bike works!”

Helpful Report

Posted 10 years ago

Dear Paula, Thank you for the time you spent giving us your feedback. We are sorry to hear that you are not satisfied with our services. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Free delivery over a set amount of purchase would encourage ME yo use you more”

Helpful Report

Posted 10 years ago

Dear Martin, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon for an even better experience. Feel free to contact us if you have any questions regarding your online order. Have a wonderful day!

Posted 10 years ago

“The delivery date given was not met and was in fact 3 working days late and 5 in total. The bike however was as it appeared and I am very happy with it. I would recommend that if you do want a bike from them then to if possible pick it up from in store. Their in store staff are not the best trained either. I would still use them again but would ensure that I research the item before going to the store and being looked at like I'd asked them to stop a speeding train.”

Helpful Report

Posted 10 years ago

Dear Matt, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our deliveries are not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The ordering system is a bit old-fashioned, final order confirmations coming hours after the orders are placed online. As well as this, I had to wait quite a long time for my goods to arrive the second time I placed an order. There is no question that great value and high quality goods are provided and I will be ordering again.”

Helpful Report

Posted 10 years ago

Dear Brian, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I was happy with the goods when I finally collected them but I think your on-line buying facility and delivery need to improve to keep up with consumer expectations. I found your website quite confusing and believe me I buy a lot of things on line. I wanted the goods delivered to work but after being allowed to enter the invoice and delivery address, I was told to select the store I wanted to collect from. Later on I found out that only orders over a certain amount qualify for home delivery, but this wasn't made clear from the start. The website was very slow at that time (I tried IE 11 and Google Chrome) and the store selection didn't seem to work at first, so it took me a few attempts to do it. I placed the order early in the week (Mon or Tue) and was sent an email that the estimated collection date was Friday of that week, which I thought was a bit long since this was a delivery to your own store and companies like Next and John Lewis can do next day delivery to their stores. I was about to set out to the store on Friday to collect my goods but luckily I thought of phoning the store first. They didn't have my order or any record of it. So I phoned customer services and was told that my order was still being processed and will be shipped to the store in a few days time. The goods were finally shipped and I received an email telling me that my order was ready for collection but as I said before, for a delivery to your own store it took an awfully long time. I hope you find this feedback useful in improving the experience for other customers. Regards Gosia Hopley”

Helpful Report

Posted 10 years ago

Dear Gosia, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. Please note that for all the orders online you can select the click and collection or home delivery option, this is not depending on the amount. I believe you have experienced an IT problem called "parameters", depending on the sizes of the order, fixable straight away calling our Customer Loyalty team. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Everything arrived quickly but it was difficult to place the order as the on line system was not offering a home delivery option and I had to call Customer service a couple of times so they could unlock the home delivery option for me. The overall ordering process was too tedious and I strongly suggest you improve your on-line ordering process. Kind regards Roberta Baldo”

Helpful Report

Posted 10 years ago

Dear Roberta, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The delivery took nearly 3 weeks and when the clothes arrived some things fit and others didn't even though they were all the same size and brand”

Helpful Report

Posted 10 years ago

Dear Michelle, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services, deliveries and products every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Hi not been buying from you guys for long. I stumbled on your site by accident and ever since have bought a couple of items from you mostly on line. My problem is deliveries take too long through processing to delivery and sometimes it does not help if you need something urgent. Also I requested for a membership card and any time a go to the shop and ask for it as you do not post it, I am told stories like 'our printer to print it is not working' or 'the person to deal with it is not available'. Have no complain about the quality but sometimes the sizes are a squeeze and one will have to buy a size or size and half bigger.”

Helpful Report

Posted 10 years ago

Dear Cecil, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services, deliveries and products every day to make sport more accessible to everyone. Regarding the Loyalty card, you do not need the card printed but I am sure they would be happy to help you the next time, sorry for the inconvenience! We hope to see you soon for an even better experience at Decathlon. Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“TO START WITH I WAS VERY PLEASED WITH THE SWIM SHOES IN THE WATER THEY ARE VERY GOOD AND ON DRY SIDE, BUT IF THE POOL SIDE IS WET THEY SLIP.”

Helpful Report

Posted 10 years ago

Dear Valerie, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for an even more positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“I ordered an all in one swimming costume and the quality and price of that is really good, but it was the overall delivery and collection service that I found appalling. I received an e-mail to inform me when it was in store, so I went on this day and I was stood there for ages whilst they were rummaging through piles of deliveries and bags and they kept stating that it wasn't there, (they kept looking at me in a manner like what do you want me to do about it its not here). This went on several times with different people looking and I was getting quite frustrated by this time. Eventually this girl found it and passed it to me saying its here, you can go straight out now you've got it. I can certainly tell you it has put me off buying anything else from your store.”

Helpful Report

Posted 10 years ago

Thank you for the time you have spent for giving us your feedback. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are sorry to hear that you are not satisfied, however we hope to may give us a second chance for a better experience at Decathlon! Please apologize fir the inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The Braehead store (nr Glasgow) is an absolute riot. Staff are under trained and have no idea what they're doing. The outside of the store is a mess (ripped tents blowing in the wind) and the availability of stock in the store is haphazard at best. I do not often use Decathlon but after my recent experiences I will be using them even less.”

Helpful Report

Posted 10 years ago

Dear Calum, Thank you for the time you have spent for giving us your feedback. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I have already forwarded your comment to the store manager. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Found the whole process very poor. The address checker didn't work on my tablet so had to fill out my details again on my laptop. My order took an age to turn up because of a system issue. I got an email about the system after I expected to have had my order Sorry IJust wouldnt use again.”

Helpful Report

Posted 10 years ago

Dear Mr Barnes, Thank you for your feedback, we apologise your online experience. With a tablet or smartphone we advise customers to use our online app as some smartphones and tablets are not compatible with the online browser. In regards to the date of delivery we apologise for the delay I can see that your order was dispatched on the 05/02 and out for delivery with Royal Mail on 06/02, which was a day delay as an item was being shipped from outside of the UK due to stock transfer. We are constantly working on ways to improve the online experience and will take note of your feedback. Have a wonderful weekend.

Posted 10 years ago

“Ordered something online and then needed to change the pick up place. After terrible difficulty finding a contact number, and an inordinate delay in replying to my message AND email they said it was too late to change anything at all. It all just seemed like too much trouble to be honest.....very disappointing as the in store people, particularly in Southampton, are generally VERY helpful. The products are good but I just wouldn't expect anything above and beyond a very average service. Fine if your requirements are straightforward.”

Helpful Report

Posted 10 years ago

Dear customer, We want to apologize for the inconvenience caused . We send you the email saying that we couldn't cancel the order because the statue was already in dispatched, but that you could, as a last resort, exercise your right to return after reception. Feel free to contact your customer service team if you have any other enquiry. Have a nice day !

Posted 10 years ago

“Ad been really really really bad because is not arrived yet from 2 months!!!!!!”

Helpful Report

Posted 10 years ago

Dear Mattia, We are sorry that you had bad experience with us. We will forward your profile to the customer loyalty team, and they will contact you soon to fix your problem. We apologize for the inconvenience caused. Have a nice day.

Posted 10 years ago

“I was sent the wrong sizes for evey item ordered I won't be using decathlon on line again”

Helpful Report

Posted 10 years ago

Dear Ms Bromberg, We appreciate your feedback, we apologise you have received the incorrect size to what you ordered. You are able to exchange this for the correct size either in store or online. We can see a return form has been generated indicating it may have been returned in store. We will send you an email with instructions on how to make a return. Have a wonderful day.

Posted 10 years ago

“This is the first time I have used decathlon for purchasing sports products. I will never use decathlon again, and I will continue to advise my many friends within the running and triathlon circle not to use decathlon. I returned an Item for exchange to have the same item sent back to me. I then had to use my own money to return the product t which cost me £5 I eventually decided to get a refund and take my business elsewhere. In the parcel I returned the receipt for my recorded delivery and proof of delivery. Only to be told paperwork is not kept and I will not be receiving a refund. I could not speak to any customer service representatives and could not make a formal complaint as all correspondence is by email. Shocking customer service all round! I received an email to advise that decathlon had called me, but no one had even left a voicemail to let me know this.”

Helpful Report

Posted 10 years ago

Dear Mike, We are sorry that you had bad experience with us. I transferred your feedback to the Customer Service Team. They will contact you to fix your problem. We apologize for the inconvenience caused. Have a nice day.

Posted 10 years ago

“I ordered a coat online for my little boy. The size said 12 months, which would of fit my son but when it arrived it was a 9-12 month and to small. Shame the sizing is incorrect as the coat was a lovely one.”

Helpful Report

Posted 10 years ago

Dear Emma, We are sorry that the jacket you ordered was finally not the good size. I will forward your feedback to have it change. We do apologize for any inconvenience caused. Thank you for your review, and have a nice day !

Posted 10 years ago

“Easy to order. Was due into store for collection on the Wednesday, I called on the Thursday and Friday as there was no sign of the parcel and was told I would receive an email when it was in the store. I didn't receive anything and eventually collected it the following Friday.”

Helpful Report

Posted 10 years ago

Dear Gareth, We are sorry that an issue happened with your order to collect in store. We can see that a confirmation email has been sent to you on the 03/02/2015 to let you know that your order was received in store. Maybe this email went into your spam box. Hopefully it won't happen in the future. Thank you for your feedback. Have a nice day !

Posted 10 years ago

“Slow staff, email still telling me to collect my delivery. Order changed with no notice. Not happy.”

Helpful Report

Posted 10 years ago

Dear Jonathon, We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you ! Thank you for your feedback. Have a nice day !

Posted 10 years ago

“Order was not delivered on date specified (ordered a week prior to travelling near store, and delivery was stated as being on the day I wanted). I received confirmation of actual delivery 3 days after was due and therefore was not able to collect. However, in contacting them to say I would not be able to pick up, they were helpful in arranging the return of the items and the credit to my card.”

Helpful Report

Posted 10 years ago

Dear Katherine, We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you ! Thank you for your feedback. Have a nice day !

Posted 10 years ago

Decathlon is rated 4.4 based on 11,520 reviews