Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 2 swimming costumes (size 140cm age 10) for my 9-year-old daughter who is 130cm tall. Both are too small for her!”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 8 years ago

“I recived the wrong color of one item and a wrong size of another item.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 8 years ago

“I ordered a kayak which didn't arrive at the store and was told to reorder; which I did. Then when I received the email to let me know it was at the store; I drove to Edinburgh to pick it up, only to find a box with no kayak. I reordered, I received an email to tell me that there was no kayak in store and to reorder online. 2 days later, I received a phone call to tell me it had arrived (depite having not re ordered. I honestly have no idea what's going on”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your Click and Collect order. Regarding your enquiry we would like to inform you that unfortunately the second part of your order (the kayak) were shipped in a wrong store by mistake. However we sent the kayak to your Edinburgh store and they contacted you in order to collect it. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 8 years ago

“The delivery time was a lot longer than I expected it to be and wasn't able to be altered. Also the item was very difficult to put together and for the price I was expecting it to be assembled”

Helpful Report

Posted 8 years ago

Dear customer. Thank your for contacting us.We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you.Thank you for your feedback.Have a nice day.

Posted 8 years ago

“I still didn't receive my order. Regarding email I received from you I supposed to recive it next day. 'We have great news for you! Your order DCUK2613337 has now been dispatched and will be delivered the next working day by 6pm. ' My order is still in transit. I'm not happy with that. Regards. Agnieszka Dlugosz”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our online service received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact our Customer Loyalty team at 0207 064 3000 to ask for an alternative and more convenient solution. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“Sadly, Decathlon is going downhill. My nearest store now charges for parking, even if you want to buy, so I will no longer go there. My second-nearest has no stock in of anything that I want or need at this time of year, and two wasted long car journey to prove it! Had to resort to buying a protective helmet online and they didn't have my size - or, rather, it stated that they did but when it came it was way too big. I really needed to try it on. The item quality was also poor, although to be fair it was a reasonably cheap item in the range, and it isn't really safe for use, not adjustable enough and so on. I need to buy boots, as my lovely old Decathlon pair are going to wear out soon: but they don't do them any more online or in store - and again, buying something that needs to be a good fit is silly online unless very cheap or identical to what you've already got (which is what I really want!). My girlfriend also wasted journeys going to buy some decent walking boots and finding out that they had nothing even near useful in stock in early October... Only trainers. A real pity: I used to love Decathlon stuff but it's not a pleasure to shop or buy from them any more and their quality and range has declined.”

Helpful Report

Posted 8 years ago

Dear customer, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with parking at Decathlon and the quality and quantity of stock service as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please do not hesitate to contact us on 0207 064 3000 if you need any further help. Thank you for your patience and understanding. Have a good day

Posted 8 years ago

“All the life jackets I looked at were all missing important bits. Pause I had to make 2 journeys from Stoke on Trent.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 8 years ago

“Brought an Adidas tracksuit advertised as age 10 from the Internet site. Took me nearly an hour to get to the Decathlon store at Giltbrook, Notts on a Sunday afternoon (not Decathlon's fault just the stupid car park) however when I got home the tracksuit was actually aged 9-10 so way too smal for my son”

Helpful Report

Posted 8 years ago

Thank you for contacting us, Dear customer. Thank you for the time you have spent giving us your feedback. We apologise you have not received the correct size for your Adidas tracksuit. We looked into the cause of this error and have discovered that we have made an miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Have a nice day.

Posted 8 years ago

“I ordered the product on line for click and collect which was fine and straight forward. I ordered it on a Friday and it said it would be available to collect the following Saturday which I thought was an ok lead time but I needed it that Saturday as it was a birthday present. I didn't receive an email by Saturday morning to confirm I could collect. I spoke to the help line who confirmed it had been delivered to store but needed to be checked into click and collect system to generate the email. it got to after 2pm and still no email. I rang the store direct who then confirmed it was in store and that I could collect. I turned up around 20 minutes after that phone call, the store was very busy with it being a Saturday. I got to the till and they said they couldn't find the order on the system. I told them I had called and eventually someone came with the parcel. it was a lot of chasing around from me and I still never received an email after that to say it was ready or confirm I had collected which I normally get from other stores when I have done click and collect before. needs more organisation I feel.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for writing your review. We are sorry to hear that you have experienced problems with the service in our store. In order to pass your feedback to the appropriate store manager, please contact with our Customer Loyalty Team and inform us which was the store you visit. We will make sure it will not happen again because it is a completely unacceptable situation. Thank you very much for your time. Have a nice day.

Posted 8 years ago

“There is not enough varity of stock compared with other Decathlon stores I have visited in Europe, such as the one in Cherbourg, just outside Futurescope/Poitier, off the Etoile in Paris and either of the two near Palma. If the stock in the Belfast Decathlon store was as good as these stores, there woud be a bigger draw for potiental customers, as they would not have a wasted journey.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that your Decathlon UK experience has not been as easy and pleasant as it should regarding the variety and stock level. We take every comment into consideration in order to improve our services and facilitate our customer's journey. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a good day.

Posted 8 years ago

“No stock on website so can't purchase anything I keep checking but nothing on the speargun section and nobody knows when there will be another intake of guns I want to buy off decathlon because they have been really good with other orders I have had and I want to get my points up .”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with the stock level at Decathlon. Please apologies for the inconveniences that we caused you and we will like to suggest you to be be automatically informed if you click on the orange button in the product description on our website “Inform me by email as soon as product is available” (please select your size and the button will appear). Have a nice day.

Posted 8 years ago

“Order came and the items are not right for what I need but this is fair enough however there is no return label with the parcel so I now need to spend time finding a store and returning that way which is an inconvenience for me”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems regarding your order. At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html You must return the product in perfect condition, not worn or damaged and in original packaging. Otherwise, the return will be considered non-compliant. Thank you for your patience. Have a nice day.

Posted 8 years ago

“Your delivery system was very bad. I chose a drop at a Morrison's; the whole locker set went unusable. It was dropped from the list of available sites when I was trying to track my package, which was "in transit". The distributor could not divert to another drop, or to me, without instructions from the merchant. So I had to get back to Decathlon; it was not known that there was a problem at Morrison's Aberdeen. Mechanics were to try to fix it (I think only after I had made the problem known). The package could be delivered to it after it was repaired, but nobody knew how long that would take. We agreed a new order to be delivered direct to me. I had wanted a speedy receipt when I purchased; I did not get it by many days. I was not impressed by my being responsible for discovering the problem and for having to make contact with both distributor and merchant to identify and rectify. There should be a better feedback of a delivery problem, so that rectification can be quickly initiated by Decathlon.”

Helpful Report

Posted 8 years ago

Dear John, We are deeply apologetic for the issue that has been caused in your order and delivery. Our aim to provide excellent customer service with our great value product and we are very sorry to hear that in your case we haven't met your expectations. Should there be any unsolved issues regarding your order, please contact our customer loyalty team on 02070643000. We thank you very much for your feedback. We are now forwarding it to the relevant department in order to better our services in the future. We apologize again for the inconvenience this issue may caused and thank you very much for the time you took to communicate it to us.

Posted 8 years ago

“Out of 3 orders I have placed every single one has had a problem. First one, the order went missing, second one the wrong order was processed and this last one should have been delivered Tuesday 18th by 18:00 and I'm still waiting and Inpost can't find the order yet! Really bad service. I just dispair.”

Helpful Report

Posted 8 years ago

“I'm not familiar with computers and nor is older generation. So I struggle in making order. Also where store lacks is once you have made an order and gone to pay at counter I thought item I had payed for was at back of shop in store room. Like way Argos is.now I have make another journey into Southampton to collect an item that I ordered week before”

Helpful Report

Posted 8 years ago

Dear Tibor, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“The order never arrived and when I tried to track it the tracking number wasn't valid. It then turned out Royal Mail can't find the parcel.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 8 years ago

“I had a very bad experince for the 1st odering online for matter of fact i placed my order then it was delayed due to 1 items was out of stock. because of 1 items they could not send the whole order unless i cancel the item. Also most of my order are size different to normal, i placed order for small now the look as xsmall for me. i will drop all the order back this weekend. I love your shop and the brand decathlon long live the barnd but please get it right!”

Helpful Report

Posted 8 years ago

Dear Kevin, Thank you very much for your feedback on our services and products. We appreciate it and will use it to try to better our ways in the future. Our customer services team has also emailed you through your order with all the options you have with returns. We thank you very much again for your patience and would like to apologize for the inconvenience this issue may caused.

Posted 8 years ago

“I bought one product, it was perfect. Delivered ahead of schedule and its high quality. Many thanks. You loose a star for the reticulate amount of excess packaging, and two stars for all the spam emails afterwards. I didn't sign up for anything, yet it was unavoidable to just buy something without creating the first steps of some kind of profile with a points system. It's a terrible idea, people just want good products and convenience; they don't want a decathlon profile any more than they want a pg tips profile, or an Argos profile.”

Helpful Report

Posted 8 years ago

Dear William, We thank you very much for your feedback, we are very happy to hear you are satisfied with our products. Unfortunately at the moment it is indeed necessary to sign up for an account to create an online order but we are passing your feedback on the topic to the relevant department so they can take it in consideration with future changes. We do apologize if you feel like you have received a large amount of emails, we do communicate each stage with an email to customers so they can follow up easier with their purchase. We will forward the issue of the packaging and the email communication to the relevant sources with the aim to better our services and be able to provide exceptional customer service in the future. Apologies again for the inconvenience and thank you very much for your time you took to give us your feedback!

Posted 8 years ago

“I ordered sandals in size 7 & was sent size 8.I returned them & requested that the correct size be sent & very quickly received ,once again,size 8!!! Each time I checked online & size 7 were in stockI returned them & got a full refund but will never order from Decathlon again.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have experienced problems with the sandals sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 8 years ago

“Sizing incorrect so whole order being returned.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have received wrong size items. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews