Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't find anything special about Decathlon. The prices can be good, however you can spend a fair amount of time searching for the item that you wish to buy.”

Helpful Report

Posted 9 years ago

“Ok, but a mix up with the warehouse meant that the delivery had arrived but was showing as not. This created a day delay in collection and thus it missed arriving on my wife's 60th Birthday!!!!”

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Posted 9 years ago

“Products are great quality but the dispatch service was really poor. Website stated that items would be delivered by a specific date. The items were dispatched after that date. Not so good if you need something for a specific date.”

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Posted 9 years ago

“Would have preferred to be able to just oder as I was at the store rather than setting up an account.”

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Posted 9 years ago

“Very helpful assistant when placing order but after collecting in store, received numerous emails to tell me goods were available for collection. No they weren't, I'd already collected!”

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Posted 9 years ago

“Good range of products at a reasonable price however, the online delivery message stated that my package had arrived only for me to find out after a 40 minute drive that it wasn't in the store that I had selected. The pc at the store also said it was delivered however this was not the case.”

Helpful Report

Posted 9 years ago

“I ordered a cardio model VE130 from Decathlon (Mysore Road) last Sunday and after multiple follow-ups the product was delivered after1 week. Even then it was not complete. The machine was delivered one day...installation another day and we are still waiting for the mats. it was promised to deliver the entire kit within 2 days. The products are good but have a very poor logistics. we took off from office for 2days waiting for the product delivery and machine installation. but it all went in vain. The logistics guy "Azaz" kept us waiting every day. whenever we called, he was always on the way and never came. On top of that we had to listen from the office that we were not at home. That was the false communication sent to the office. we haven't received the mats till today. They kept promising everyday that we would receive the products immediately and it never happened. Surprisingly, Decathlon officials said they are not aware of the logistics service provider!!! Hope someone takes action at the earliest. Thanks!”

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Posted 9 years ago

“Great tent when we first pitched it up after 3 outings fabric has now frayed and a tent pole had broken quite disappointed .”

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Posted 9 years ago

“Still awaiting after one month for a refund of a purchase I did not want as eventually ordered a different bike from Decathlon”

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Posted 9 years ago

“Ordered a bike. Decathlon's communication and delivery was smooth throughout. Bike was not set up properly on arrival though - and I have been unable to get it perfect with usual tricks so needs some more work. Otherwise happy.”

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Posted 9 years ago

“I had a good shopping experience however the only fault I could find was that the goods were advertised as available on one page and then no longer available on another. In this world of high tech I would have thought the it department would have got its act together. It won't stop me shopping though and Decathalon is still excellent value for money.”

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Posted 9 years ago

“Delivery could have been quicker”

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Posted 9 years ago

“The staff are very friendly and the products manufactured to a high-quality but are sold at very competitive prices. What more can you expect?”

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Posted 9 years ago

“After purchasing a bike online for click and collect, we arrived to find that the bike had not been assembled. We waited an hour for the bike to be assembled and checked over. When we got home the bike had been assembled incorrectly meaning my husband had to carry out further adjustments to make the bike useable (chain guard had to be completely taken off and put back on in the correct position to enable the pedals to rotate, rear light in totally the wrong position, cellophane wrapping still left on the mud guards, brake pad positioning had to be tweaked to enable wheel to move freely). We were extremely disappointed by the service we recieved, especially given that we have purchased an assembled bike from Decathlon previously.”

Helpful Report

Posted 9 years ago

“Staff decent, store looked a little empty, would shop again though!”

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Posted 9 years ago

“The sandals are excellent quality, cant fault them. The delivery to the store was quicker than the days suggested, but you only have 5 to pick it up, not very long :-( especially as they were early and I was away, so nearly lost my order. I also accepted a decathlon card on my order, but am still yet to receive it.”

Helpful Report

Posted 9 years ago

“We came in knowing what we wanted (checking on website for availability) but we had a job finding it. Not because store was badly laid out, but because it wasn't tidy. We had problems finding the right sizes and finding matching pairs of shoes.”

Helpful Report

Posted 9 years ago

“Was very disappointed, travelled to my local Decathlon about 20 miles away from my home, a joint visit as I was visiting Ikea next door too, they didn't have the weight training ankle strap I wanted so was advised by staff to order online, which I did. An email was sent (very good) to say my order had arrived about 5 days later and was ready to pick up in store. On the day I was planning to go pick up my order I received another email telling me my order was being cancelled and I would be refunded, which incidently took over a week, because I hadn't picked up the order within the five day period, which I was unaware of. I was unable to pick up my order in the short five day period because of work commitments which prevented me from having the time to travel the distance to local store. I would have liked to have had the chance to say that i still wanted the order before it was cancelled at least.”

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Posted 9 years ago

“Swim cap was not waterproof per see,had to wear it over a shower cap as it let water in.”

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Posted 9 years ago

“On going problems not solved. Awaiting a reply to me previous email and letter posted 26June.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews