Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris from your Lakeside branch went above & beyond to get the correct print font for my son's football shirt. Can't praise him enough, thankyou.”

Helpful Report

Posted 8 years ago

“Absolutely shocking service. I placed an order for click and collect, my order was delivered to the wrong store. I arranged for the order to be sent to the correct store and was advised of the day it would be available. When I arrived in store my order was not there. After contacting customer services they told me my order hadn't been dispatched. I requested next day delivery to my home address which I was told would be fine. The following day I receive an email to tell me my order cannot be sent next day delivery. I again rang customer services to be told it would be delivered to my local store and a courier would deliver to my home address. We agreed a date... still no order. I rang up again after NO communication from Decathlon to be told it still had not left the warehouse. I am now being told tomorrow but I don't hold out much hope as yesterday I was told it would be tomorrow and look what happened. This is far from good customer services. Staff in the call centre lie to get you off the phone, ordered are delayed unnecessarily and orders are sent to the wrong store with staff in store stating 'oh yes, this happens a lot'. I would not recommend this company. Poor quality, poor service, complete joke of a company. They are not doing anything to help me sort my order out.”

Helpful Report

Posted 8 years ago

Dear Denise, We thank you for taking the time to leave us your feedback. We are aware of your situation and we apologies for all the delays and the energy that you had to put into this. We would like to say sorry on behalf of our warehouse team for putting the parcel into the wrong truck, and of our online team and also for the time it has taken to finally get to you. We would like to let you know that we have added 750 loyalty points to your online Decathlon account as a compensation to issue a £15 voucher. Note that it takes up to 72 hours for the voucher to be visible on your account. We wish you a lovely Sunday evening.

Posted 8 years ago

“Product showing in stock online wasn't in stock at all. No updates to account or email comms. When I pushed them, it turns out their website meant it was in stock at one of their overseas depots, not necessarily in the UK! Dreadful communication, staff don't know what's going on and no idea when product will be delivered. What a hopeless shower!”

Helpful Report

Posted 8 years ago

Dear David, Thank you for taking the time to leave us your feedback. We apologies for the bad experienced that you had had with us and on our website - we have been experiencing delays in the past few days and we are doing everything we can for things to go back to normal. Please do let us know by emailing us if there is anything we can do to better your experience with us. We wish you a lovely evening!

Posted 8 years ago

“Checked stock online before visiting, got to store - no stock. Checked online while we were there, still showing stock!! My trip took nearly two hours - the same experience. Another time buying online order stopped, email from decathlon to add proofs of address and identity, why? that was simple order with collection in store. Hassle and waste of time, you need to proof me that you are trusted. I'm a customer, don't treat me like fraud. Pathetic”

Helpful Report

Posted 8 years ago

Dear customer, We apologies as we understand that the website was not up to date when you checked your store's stock. Regarding the fraud check, we carry them out regularly - they can happen if the name of the person who placed the order and the cardholder's name are different, if the billing address and shipping address are different, or if your browser was not secured when placing the order... We apologies if you feel like you have been mistreated, it was not our intention at all. We thank you for taking the time to leave a feedback and we wish you a lovely Sunday evening.

Posted 8 years ago

“Everything excellent ! Great price,great service !!! Congrats !”

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Posted 8 years ago

“First time used will never order again. Waiting two weeks still not arrived. Delivery is a joke”

Helpful Report

Posted 8 years ago

Dear customer, We are sorry to hear that your order is experiencing problems during delivery. Could you please give us your DCUK number by filling out this contact form so we can look into the cause of this delay? Please find the form here: https://www.decathlon.co.uk/en/contactUs Thank you very much for your time and have a lovely Sunday!

Posted 8 years ago

“Still waiting for delivery days after the stated delivery date. Don't bother taking time off work or stopping in to wait for a promised delivery because it's not going to happen! Note that you can only contact this company by phone (this could take some time!). There is no email address for contacting them... eeek! Buy from here at your own risk. I don't think they will be around very long!”

Helpful Report

Posted 8 years ago

Dear Adam, Thank you for taking the time to give us your feedback. We apologies if all our lines were busy when you tried to call us. Could you please email us your DCUK number so we can look into the cause of this delay? Please fill out this contact form so we can get back to you: https://www.decathlon.co.uk/en/contactUs We wish you a lovely Sunday!

Posted 8 years ago

“great price,great service !!!”

Helpful Report

Posted 8 years ago

“BUYERS BEWARE - Checked stock online before visiting, got to store - no stock. Checked online while we were there, still showing stock!! My trip took nearly three hours, with the cost of parking, this is a very expensive wasted visit. Staff were unsympathetic, and unhelpful. The assitant Marcos who we were dealing with, basically shrugged his shoulders and said "nothing I can do'. How about something really simple like ordering it there and then, and sending it to me with free postage. I mean how difficult is that? Maybe even a discount!!! Surprised more effort is not made to develop a stronger customer relationship, as I now find it difficult to want to go back and spend money there. I have three kids, which means a lifetime of business, too easily lost by poor customer service. Tried VERY hard to deal with this via customer services - but guess what, numerous emails and no meaningful reply (automated response only)! A complaints system designed to wear you out and move you on.”

Helpful Report

Posted 8 years ago

Dear customer, We are sorry to hear that you have had a bad experience in one of our stores. We also apologies as we understand that our system was not up to date and showed wrong information regarding the stock. If the item is available online, please feel free to place an order with us and to choose home delivery or delivery to a store. If you wish to receive an e-voucher for the inconvenience and the stress this experience has caused you, please email our Customer Loyalty Team at customer.enquiries@decathlon.com to give them more details (order number, contact number). Note that you need to have an online account so we can issue a voucher for you. Please do let them know and our team will be happy to help you. We wish you a lovely evening!

Posted 8 years ago

“prompt and efficient taking of order and despatch, besides good quality items.”

Helpful Report

Posted 8 years ago

“I have purchased various horse riding clothes and hve been totally happy with every purchase . But would love to see more of a selection of ladies horse riding boots please if possible ....happy customer!”

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Posted 8 years ago

“All good. Great choice, great price and everything was delivered and fitted as advised.”

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Posted 8 years ago

“Good stock / good price :”

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Posted 8 years ago

“Great shop great products great prices. Delivery on time and no hassle. Will be using them again and again.”

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Posted 8 years ago

“Very satisfied with my order.”

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Posted 8 years ago

“To whom it may concern. I ordered a pair of "Adidas World Cup" football boots online, size 8.5, due to the competitive pricing that Decathlon had to offer. Then opted to collect in store, Huyton, Liverpool. Upon arriving at Huyton, I found that Decathlon had shipped size 9 boots. I was then informed by the staff that Adidas don't manufacture size 8.5 (garbage as I was replacing like-for like boots). Then after this ridiculous statement, I was informed that the web-site was wrong and the Decathlon don't stock "half" sizes. To add further to my frustration, I was then told I would have to wait 3 days for a refund onto my card. I could not have been more dissatisfied if Decathlon had tried.....an incorrect web-site, a wasted car journey, misinformed staff and then a "discussion" about when I would get reimbursed. Absolute comedy from start to finish.”

Helpful Report

Posted 8 years ago

Dear Andrew. Thank you for the time you have spent giving us your feedback. Regarding your enquiry, first of all please accept our apologies for all the inconveniences caused at your last experience at Decathlon.co.uk. We looked into the cause of this error and have discovered that we have made an items miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Thank you very much for your understanding. Have a nice day.

Posted 8 years ago

“Was sent an item that I didn't order to be told that the item I did actually order was out of stock although still visible on website. I was then issued a 'partial' refund for an item that I did not order and didn't want. I then had the inconvenience of sending the unwanted item back and was charged £8.83 for the postage. Worst 'Customer Service' I've ever had the misfortune of experiencing, will never purchase anything from here again.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for your feedback. We are sorry that the item you ordered was out of stock. Our supply team is working on improving stock levels, so that this would not happen again. Currently we do not have free returns by post however, you can return free of charge in any of our stores and get a full refund. Thank you for your patience.

Posted 8 years ago

“Great quality and price”

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Posted 8 years ago

“Good value for money.”

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Posted 8 years ago

“Rubbish! Can't create an account, clearly don't need the business”

Helpful Report

Posted 8 years ago

Dear customer, Thank you very much for communicating the issue to us. We are very sorry that you have been experiencing problems with creating an account. Should the problem not been solved yet and you would need further help regarding it, please contact our Customer services team on 02070643000. We thank you for your time and patience and would like to wish you a lovely day!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews