Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,042 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved an alienware R2 the 14th, turn it on try to set it up...Blue screen. Try to install updates blue screen. I ordered ms home and student they install 365. I kept getting blue screen. So I did a diagnostic test since dell person didn't fix the problem as they told me it was just a driver issue and they felt it was resolved. The day after go to play minecraft to test games work..blue screen. So IT friend got me to run diagnostic on new laptop turns out my computer was built with faulty memory. So in order to fix memory i have to replace the entire motherboard as they thought it was a good idea to attach memory to the motherboard. I am disappointed with the service. I'm paying 3500 for a laptop I cant even use til i get the replacement part. They didnt offer any type of small refund for there error. I was even told computer came off the production line yet they didnt bother to check to make sure the laptop was in stable conditions”

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Posted 4 years ago

“Ordered two monitors two weeks ago and was not notified until the day before the expected delivery date that there would be another six week delay in my order. Unprofessional to the highest degree...”

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Posted 4 years ago

“Computer didn't have MS Office installed. Dell tech (Floyd T.) couldn't fix it, couldn't explain it and couldn't care less. Have bought several but that will be my last.”

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Posted 4 years ago

“Lousy customer service by Indians in New Delhi who barely speak English. My 8 year old grandchild would do a better job.”

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Posted 4 years ago

“My Dell laptop computer was my lifeline here in NYC during this terrible time. Unfortunately, the hard drive on my laptop became defective on March 31st, 2020. Tech support sent the return dispatch box to me at the wrong address, but the FedEx driver telephoned me, I told him the correct address, and I received it. I returned the computer, and sent Dell technical support an email on March 31, 2020 telling them that the address was wrong. There was a delay to receive parts. The parts were received on 4/8/20. It was repaired the same day. It was returned on 4/8 and supposed to be delivered FedEx on 4/9. FedEx did not attempt delivery on 4/9 for some unknown reason. It sat in their warehouse in Jamaica, Queens, NY until 4/10/20 (Friday). On Friday, FedEx would not deliver because the address was incorrect and I was told only Dell could change it. I called Mr. Sharma at 430pm EST Friday to ask him to contact FedEx customer service immediately so I could have the computer the next day. He insisted my address was 8042 230 Street (a nonexistent address), and refused to contact FedEx, as did his supervisor, Mr. Haresh. Instead Mr Sharma and Mr. Haresh sent my computer back to Dell in Houston. Mr. Burroughs then emailed me, and said he was shipping my computer back (no apology nothing for the aggravation). I think at least an apology was due. I enclose his emails to me. This was extremely aggravating. I understand that mistakes occur, but sending the machine to Houston so I had to wait another week is beyond the pale. This is not the first time I have had terrible customer support from these types of persons. This type of technical support mitigates against further purchases from Dell.”

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Posted 4 years ago

“OMG I am just stunned with how poor their customer service is!! Long story short, I was given $3,000 in credit by Dell, used it to make two orders but had to call in several times because their system kept cancelling the orders but I finally got them. Then, over the past 5 days, I've tried to order a JBL speaker using my Preferred Account, and they cancelled my order 5 times for no reason! Had me call in several times and talk to someone in India who lied to me by saying my orders wouldn't be cancelled again and it would be sent out. IT WAS CANCELLED YET AGAIN, WITH NO EXPLANATION AS TO WHY. THEN, my Rewards were taken for those cancelled orders and not returned!!!! HOW CAN CUSTOMER SERVICE BE SO BAD WITH AN "AMERICAN" COMPANY??!!!! NEVER SPENDING THERE AGAIN!!!!”

Helpful Report

Posted 4 years ago

“**I hope no one makes the mistake of purchasing a product from Dell ever again.** -- I purchased a laptop from Dell three years ago. Before I made the purchase, I asked the Dell agent if the laptop would be suitable for my line of work. I wanted to double check before making such a big purchase. The Dell agent said yes, the laptop was suitable and could have upgrades in the future if needed. So I made the purchase and bought a Dell XPS 13 9360. As I started taking on bigger projects, the laptop was not meeting expectations. So, I recently reached out to a Dell agent to see what could be upgraded. The Dell agent said I could upgrade my RAM to 16GB instead of the 8GB it currently has. They then proceeded to tell me that they had no RAM in stock and could not provide me with any information on where or how to purchase RAM elsewhere. They could not even provide me with recommendations or information on how to purchase RAM compatible with my laptop. As I did some research to find out which RAM was compatible with my laptop and how to get it installed from a local retailer, I discovered that, in fact, my laptop cannot be upgraded as the "RAM is soldered to the main board." This laptop is completely useless since I cannot use it for work and I probably should have went with my instincts and put the $1600 towards a Mac.”

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Posted 4 years ago

“I used to swear by DELL. Every computer I have bought has been a dell. I had very bad experience with HP computers so Ive stuck with dell and have been very happy. This recent computer Ive bought has had a lot of software /hardware issues. The computer all of a sudden after an update lost my video card. Two other problems my computer studders when im on it for about an hour or so an every hour it takes a 8 second breather in which it locks up. I also having a problem in which i have to turn my computer on and off and back on for it to come to the desktop. Their tech support is terrible and I should not have to go through this with a new computer. Its terrible but people are going to have to start buying local.”

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Posted 4 years ago

“Dell is HORRIBLE!! I've never encountered such a terrible company. They used to be good, but NOT anymore. I made the mistake of buying one of their laptops. Their operating system would not allow me to use the video conferencing website that was the entire reason I needed the computer. That would have been bad enough, but trying to work with their tech support was a FLAMING NIGHTMARE!! I had to call back 10 times-literally!! I actually documented it. They kept disconnecting me. On my tenth call, charged me $138 for a "one time fix". If I had gotten their "premium warranty" it would have been an addition $250 dollars. TO FIX THE OPERATING SYSTEM THAT THEY DOWNLOADED ON THE COMPUTER IN THE FIRST PLACE!!!!! Unbelievable. If anyone wants to file a class action lawsuit, sign me up!”

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Posted 4 years ago

“Customer service is atrocious. For a Hot Shot Silicon Valley Whiz Bang, Michael Dell in the top 1% wealth bracket, WOW!!! not impressed! Just wanted to buy a 45 watt Adaptor cord for my laptop online but the website is sooooo incredibly user-unfriendly that it looks like this simple transaction is an impossibility! I am writing a book and also found out that my Dell printer is now 'obsolete'!!! and printer cartridges no longer manufactured!!! Thanks, gazillionaire, Michael Dell for making my life with technology such a blissful dream / NOT!!!!!! Thank Mother God that I will be emailing my completed book to publishers and don't have to depend on undependable DELL!!! DO NOT RECOMMEND!!!!!!”

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Posted 4 years ago

“If I could leave a zero star review I would. Trying to call to factory reset the computer, as the computer belongs to a previous employee. However, for some reason it won’t reset and I just keep being told to call back at a better time for them.”

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Posted 4 years ago

“I WILL NEVER BUY ANOTHER DELL PRODUCT!!! I have spent at least 4 hours of my time on the phone, had a technician sent 3 x and waiting now for a replacement computer for an Inspiron 3580 less than 6 months old!! My college student has been without for over a month already and it may be as much as another week before new computer arrives. The customer is not priority as Dell likes to try and have their customer diagnose and repair their crappy product over the phone (spent 3 hours of my time). They are unable to understand that the customer = business, bad customer service, bad product, will = no business!!! If I could give you less than a 1 I would!!!!”

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Posted 4 years ago

“The man on the other end was very patient with me. He was very kind. The only reason I'm not giving 5 stars is because their automated system originally connected me to the wrong department and had me on hold for an extra 15 minutes or so.”

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Posted 4 years ago

“Worst customer service. I upgraded my warranty last month, but i noticed that it is under the wrong service tag. I called the and asked them to canceled my order and remove the service tag. After 6 hours talking to them, finally i received the cancellation email regarding my warranty. They said they removed the wrong service tag. I waited for a week and i received an email from my bank that i have been charged again for something i didnot ask for. I checked my dell account and i saw i still have the wrong service tag in my account and the charge is under that. So i called them again, they had no idea what it is. After 7 hours talking to them, they couldnot remove the wrong service tag from my account and they just referred me to another department. So, they couldnot fix what they did wrong and i still have a next bill under the wrong tag in my dell account. The worst experience, and worst customer/support service EVER!”

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Posted 4 years ago

“you are the best!!!!!!!!!!!!”

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Posted 4 years ago

“Yes, You guys did replace the motherboard; however the wireless network adapter is not working after that. I asked for a full inspection, and Dell never do it. I have to pay to repair the internet wireless card myself. I still have the DELL FACTORY WARRANTY UNTIL NEXT YEAR. I did ask to send in the DELL LAPTOP for inspection. DELL representative replied, my DELL WARRANTY is ONLY ONSITE WARRANTY.”

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Posted 4 years ago

“These are people sleeping dell... Told contact you back 48hrs 😁”

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Posted 4 years ago

“I bought my first laptop with one month warranty. Laptop is good! Then another laptop and keyboard but returned them and after one month got my refund. I wanted to unsubscribe my warranty but Dell has terrible website and I couldn't. I told three different persons in costumer service that cancel my warranty.! But still Dell is charging me. Had to block Dell from my credit card!”

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Posted 4 years ago

“All I can say is COMPLETE FRUSTRATION! Purchased 2 all in ones for our business in December and both have had issues. 3rd repair man out today to fix the screen on one and installs a cracked screen and computer will not work. Yesterdays repair on the other computer also was not repaired properly and that repair man left us without a working computer as well and did not share the info before he left! (we were covered in customers). Trying to get help has been a joke calling and holding and holding trying to get someone who could help! I don't even know what to say anymore! We have spent money and lost time with all this! DELL HELP YOUR CUSTOMERS, WE HAVE SPENT $8000 WITH YOU IN THE LAST YEAR!!”

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Posted 4 years ago

“refurbished are junk failed 1 month had tech come out said it was fixed $175.00 1 week later tech took computer after failing again wants new hard to get computer working again now way over cost of buying new unit”

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Posted 4 years ago

Dell is rated 1.2 based on 1,042 reviews