Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“One star is too many for this review I work for the biggest Research institute in Israel. We bought a very sophisticated robot from a Polish company for more the 500000$. The system is run by a Dell computer and was installed about 6 month ago. Everything is under warrenty. An outside technician came to fix a problem in the robot yesterday and the Dell computer crashed down. It turned out that we need to transfer ownership from Poland to Israel and this process takes TWO WEEKS. This is shuffling paperwork through Dell company bureaucracy. This fits the middle ages when you ran a grocery store with books.Have DELL heard about COMPUTERS and EMAIL? Furthermore, until this paperwork process is not completed I can't place a call to fix the computer. I don't know how much time that will take and I can't call the robot technician to check my system. Is DELL trying to shut down the research in my institute? I am sure that my institute buys a lot of computers and how DELL are going to solve this issue will effect future purchases.”

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Posted 4 years ago

“PLEASE DONT BUY DELL PRODUCTS - THEY ARE NOT AT ALL CUSTOMER FRIENDLY I bought a laptop in September 2019. Something went wrong with the laptop and it was not starting at all. So i have to send it to Dell warehouse as they don't have any local representatives anywhere who will provide technical support. So i send the system back to the company. After checking they told me that few of the parts were damaged due to some liquid in it. Now. i remember that there was no incident happened with the system that the liquid have gone inside. Still when they told me that i have to pay for the parts i paid it. After taking the payment i got an email from the company after a week saying that they don't have parts in stock and it will take some time for them to receive it. So me left with no option have to wait for the parts to come in and the system getting repaired. I requested them for a loaner system as it was because of them that the repair was getting delayed. But they clearly denied to provide me any kind of courtesy help. I received the system after 2 months. When i received the system it was giving me some error immediately after starting. So I called up the Dell technical team. I was on call with them for almost 2 hours 15 mins and I did everything they told me to do. Even we tried to format the system but due to problem the system was not getting formatted. So the technician again gave me one and only option that send us the system and we will repair it and give it back to you. No even after payment almost $1,200 i am unable to use the system since last more than 3 months and I don't know still how much longer. This time also they gave me one and only option to send them the system. They didn't even had courtesy of saying that as this was our fault we will send someone on site inspite the guy was telling me to pay money and buy higher level warranty then only someone will come to my office to repair it. I haven't ha this kind of worst service ever even after spending high amount. Till date i have almost spend $1,800 and still the system is not working. And Dell don't support any customer. They just tell you pay money then only we will do something and even after paying money there is no guarantee in their work. Company whose words cannot be trusted”

Helpful Report

Posted 4 years ago

“Bait and switch! I viewed a specific Inspiron laptop on the President's Day sale at Dell.com/ presidentssale. I decided to apply for a credit account through Dell and was approved. I then immediately went to purchase the model and it was no longer available, though before applying for credit less than 50% of these promotional units had been sold. In less than 5 minutes? I did a 'chat' only to be told they could have a 'manager' speak to me about other models. I then turned around and cancelled my new credit account. After three decades as a director of high tech sales organizations, this smelled of a scam in my book.”

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Posted 4 years ago

“This company is a joke, lying about the quality of their laptops on paid tech review websites and positioned as top results on google. Their newest xps 2 in 1 7390 laptops are toys that are constantly restarting, working on closed lid etc. But the worst is how they bloked support from a non english speaking country like Japan. It's impossible to get support, I have to ask a friend to call them..............................................”

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Posted 4 years ago

“I never write reviews but after this I had to. I bought two Dell all in one desk top computer for my work and they are junk. Some times it start right up and most of the time it takes 10 min to 45 to start. It freezes up 70 % of the time. I have used the Esc button more on this computer in a month then I did in my life on any other. I called tech and they were very good but they couldn't fix the problem. They sent me to another dept and they want to charge me to look in to it. They said it is not warranted. It was a month old! Don't buy a dell. !!!!!!!”

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Posted 4 years ago

“Worst customer service ever, they lie to you to sell their product and when you purchase, they keep provide you with false information and hard to get hold of them. And the financial service tries every way to get more money out of you. If you buy dell product, get ready for the huge stress guaranteed.”

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Posted 4 years ago

“I ordered a custom built computer for almost $3000 and it wouldn't even turn on. I have this stupid Dell laptop that takes forever... I was tech support and it's not like I don't know what I am doing. The first thing the guy from India says is "did you plug it in?" I will NEVER buy another Dell”

Helpful Report

Posted 4 years ago

“Does ANYONE in the Dell organization give a tinker's damn about the quality of support and customer satisfaction? Seriously, I paid for some premium support package and had occasion to use it. I called. Naturally, I ended up somewhere in India where the ability to speak English was dismally poor. The "technician" was extremely impressed with her own ability, but as a former software company owner, I was not nearly as impressed with her skills. It's clear she may have had an overly inflated view of her position in the world, but at least she was haughty, arrogant and condescending. That tended to mask her inability to reason clearly or do any logical problem solving or so she thought. This company's technical support is nothing short of comical. They run through the scripts, their cookbook approaches to dealing with customers and do nothing other than draw their paltry paychecks. Surely, someone, somewhere, in this massive organization gives a rat's ass about doing something right (other than by bean-counter standards). Where is that person hiding?”

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Posted 4 years ago

“I have spent over an hour attempting to have a fraudulent bill I received from Dell dealt with asap. I was sent to several automated numbers that did not supply the proper prompt, no one I spoke to could resolve or even attempt to resolve the problem even after I was transferred to a supervisor I was transferred to automated then disconnected when I was promised they would stay on the line till I got a live person. The live people continued to send me to an automated voice or disconnected me. to transferred from a live person, to be disconnected 4 times from a live person. Dell does not have customer service. I am thinking about sending my computer back to Dell and to never deal with the horrible company. M McCann”

Helpful Report

Posted 4 years ago

“I purchased two computers from Dell at a total price of $3800.00. There was a problem with the order and the sales rep ignored my emails. When I decided to call Dell, I got transferred to a call center in India where the connection was so bad that I could not hear anything. I asked to be forwarded to the USA and a customer service rep helped and assured me that the missing part would be shipped to me Federal Express. It has been 4 days now and I still did not receive the part. Both sales rep have ignored my messages. This is so frustrating and I find it so hard to resolve a simple problem. Customer service is terrible. Too bad.”

Helpful Report

Posted 4 years ago

“Absolutely one of the worst companies to buy computer and computer accessories from. Their webpage, Dell.ca, doesn't care anything in stock. They lie about their "4 business day shipping" because the day after you place your order, they will bump it to 8+ business days! That's 2 weeks, people!!! Their customer service is also a joke. Just trying to speak to the right person can take over 30 minutes! They will transfer you from 1 person to another and everytime you speak to a new person, they will waste your time asking the same questions before they even serve you: "What's your name? What's your address? Phone#? Order#? What's your problem?" Then they will say they can't help, and transfer you to another department only to be asked again: "What's your name? What's your address? Phone#? Order#? What's your problem?" Wow! Just wow! For a computer IT company, these people don't even have a system where they can transfer client information between departments? PATHETIC! This alone is a reason to NEVER do business with this company! Their awful customer support. And I was calm, patient and polite with each one, even if they wasted 30 minutes of my time for a single question everytime I called. What blew the lid was the final product I ever tried to purchase off their webpage! I tried to buy an Alienware mouse on a Monday. I placed the order and maybe it's my fault? I was busy all week, I didn't have time to check my emails. By Friday I decided to check my emails (Not for Dell, but because I didn't read my emails all week) and what do I see... an Order Cancelation from Dell. One single email, just saying: "No customer response." I call them, first customer support asking the same questions and unable to help. Transfers me to billing, asks me the same "name, phone, etc" questions but they are too incompetent and transfer me to the order department saying they will replace my order. Order department wastes another minute asking the same name/phone/etc questions and then says to get back my rebate I need to speak with customer support. This time they transfer me and while waiting on hold I just hang up and decided that was it. I'm done with this company. Please boycott Dell. Just read the reviews and not only mine! Thousands and THOUSANDS OF PEOPLE despise this company for their service and even products! Do not be fooled by their lower prices cause they aren't even that low! Spend the $50 more and get an ASUS or MSI laptop. Spend the extra $10 and buy a Logitech or Razer mouse. YOU WILL BE TREATED LIKE GARBAGE BY DELL!”

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Posted 4 years ago

“Products are good, prices are as expected, Customer services is a nightmare!”

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Posted 4 years ago

“The absolute worst devices and if it’s possible even worse customer service!!!”

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Posted 4 years ago

“I PURCHASE A 55 INCH ALIENWARE MONITOR AND SINCE I HAVE CONTACT WITH THE COMPANY I HAVE THE WORSE CUSTOMER SERVICE EVER, AND THEY SAID THEY WILL MATCH PRICES FROM THE SAME COMPANY IF PRICE GOES DOWN WITHIN IN A MONTH AND THEY DON'T DO ANYTHING, WRIGHT NOW AM I PROCESS TO RETURN THE ITEM AND IS A NIGHTMARE...DO NOT RECOMMEND THIS COMPANY AT ALL...BY THE WAY, THIS COMPANY OWNER IS FROM INDIA AND ALL CUSTOMER SERVICE IS FROM INDIA...”

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Posted 4 years ago

“dell computers have dell tendrils all over your device, slowing speed and generally up in your personal business. hate dell never buy again”

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Posted 4 years ago

“Generally good products but truly dreadful and unhelpful customer service when there are problems. They don't take incoming calls, yet seem to find phoning a mobile number (something most primary school children can do) very taxing. Problems with Dell products are somehow treated as the customer's responsibility. After finally arranging a time to wait in for a collection nobody showed up. Dell's reaction was maybe backlogs over Christmas and could I wait in for another 9am-6pm day. Best avoided.”

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Posted 4 years ago

“Sent opened boxed item while promised new Sent open boxed item without inspection. No shipping damage from out side but there was a big hole between screen and top right bedazzle. Did not sent replacement, full refunded instead and I lost the black Friday deal on it in the mean time. Very unhappy with their service and did not expect such unprofessional manner from a company like DELL.”

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Posted 4 years ago

“Ordered a PC as a Christmas Gift in November. Was advised it would ship 12/13 by Customer Care. I told them this was a gift and important. Cut long story short, they Cancelled my order on Christmas Eve!”

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Posted 4 years ago

“Ordered a tv on 12/02 and was supposed to receive it no later than 12/18, I received an e-mail from their subcontracted shipper on 12/04 stating it was to be delivered on 12/12 and would have to be home to sign for it but they had my old address so I called both Dell and shipping co. and told them corrected address , I had updated my acc't on 12/02 prior to ordering. I called and e-mailed Dell numerous times when it did not show on 12/12, they said would take care of and call back, that never happened. I even called people that bought my prior residence and they said nothing showed up there either. The Ironic, or moronic part is that I received the bill on 12/23 for the TV which I never received. Called Dell again for umpteenth time and said make sure I have no balance and close my acc't as trust me , I won't be purchasing anything more from Dell, I have bought maybe a half dozen electronic devices from them in the past but no more.”

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Posted 4 years ago

“Dell home/personal Customer Service refers me to business Customer Service.....Business Customer Service refers me to home/personal Customer Service.....I guess they have two departments with the incorrect name.....i.e. "Customer Service"”

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Posted 4 years ago

Dell is rated 1.2 based on 1,036 reviews