Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,050 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you have a hardware issue close to the end of your service contract, they will push it off until your contract is at an end. So if you have a thought of buying a Dell computer, buyer be warned.”

Helpful Report

Posted 3 years ago

“I upgraded my Dell Inspiron 15 1500 to Windows 11. Come to find out after 3rd party software help, the software was not completely compatible with Windows 11 and you only have 10 days from the upgrade to be able to rollback to Windows 10 and I exceeded that timeframe. I needed to go back to Windows 10. Seems simple, right? Below is the feedback I gave Dell: "Ajay did a great job trying to help me. After exhausting all his options, he told me this had to be escalated to Technical Support and he said they would be with me in 2-3 minutes. I waited 20 minutes and continued on with my day. TS finally got back to me almost 4 hours later. I contacted Microsoft and they helped me reinstall Windows 10 Pro to original factory specs." Here was their reply: "Hello Mark, Good Day! As the system was shipped with Windows 10 Pro we can assist you with the installation and activation of Windows 10 Pro only. According to guidelines, we can only downgrade the system if it was shipped with Windows 10 which was upgraded to 11. We are glad to know the issue has been resolved and hence we will proceed further and archive the case for now. Thank you." Sushant Shivale Technical Support Supervisor Dell | Client Basic Support Then they sent me a proposal saying they will charge a $99 No Fix, No Fee guarantee. That was the icing on the cake. My reply: "You're welcome. Thank you for poor service. I will reiterate the below story on Dell's review. You wasted 5 hours of my time and didn't even fix my warrantied computer and now have the audacity to want to charge me $99? This will also be included in my review of Dell. What a bunch or Morons!"”

Helpful Report

Posted 3 years ago

“Dell Customer Support (both telephone and chat) are woefully deficient. I called to ask a simple question, "What device can I buy to have installed on my Inspirion 3880 that will read/write for CD/DVD/Blue Ray." When I bought this unit three months ago, I was shocked that this function was deliberately left out of the PC. But, Geek Squad assured me that I could find a unit if I looked on the internet. I learned quickly that the info on the internet chat rooms wasn't always accurate so I went directly to Dell.com. When I called, getting through the computerized screening was a royal pain in the ass. When I was finally able to speak with a human being, I literally could NOT understand a single word he was saying and he was obviously in a hurry for some reason. The attempt was a complete failure. So, I went back to the chat function on the Dell website. That also was a total failure. Why? The so-called technician insisted I had to ask my question to one of their technicians when I called in. I shared my experience with him and the chat ended. Dell management has created a system of customer service support that appears to be competely dysfunctional.”

Helpful Report

Posted 3 years ago

“Solid-state drive failed after two months. My repair was delayed by three weeks "due to unforeseen circumstances." When the part arrived, Dell switched out my failed 2 TB SSD for a 512 GB SSD. What a rip off.”

Helpful Report

Posted 3 years ago

“I bought a Dell Inspiron 5406 2 in 1 laptop in September 2021. Since receiving it it was faulty, it didn't always turn on, various recovery screens came up, it said it didn't recognise devices etc. Then one day it started flashing various coloured screens. I took photos and video of all of this and had lengthy discussions with Technical Support who failed to resolve it and were very incompetent. I asked Dell to repair it as it had gone past 30 days and they kept saying they had arranged collection through UPS but no one ever collected it. This went on for weeks. Eventually it was collected in December and then returned with the motherboard having been replaced. Switch it on and every time I did so it was asking for the BitLocker 48 digit key. It would also not start up first time when I tried pressing the power key. I contacted Dell to ask for a full refund as they had failed to repair it. I got passed around for an hour only to be told a manager would call me back, of course this never happened more lies from Dell. They said they don't refund after 30 days at which point I said I believe they have to under the Consumer Rights Act 2015. They said Dell don't do this but gave no explanation as to why they did not operate within consumer law. So, now left with a laptop which isn't fit for purpose, £680 out of pocket and minefield in terms of trying to get my money back. I will however pursue all avenues as it is a lot to lose. Dell computers have always been good for me but would not recommend them to anyone now!”

Helpful Report

Posted 3 years ago

“The worst service I’ve ever received! I wish I could rate it no stars I was told I would be called back six times and yet no calls. I just wanna know how much it is to fix my damn computer!”

Helpful Report

Posted 3 years ago

“Bought 2 laptops, docking stations and power cords from Dell. Requested a return on the docking stations and shipped them back on 12/2/21 (received by Dell). Never showed being received in their system. Made multiple chats, phone calls, etc. (all went offshore) and received multiple apologies, guarantees and status escalations. Never received a return phone call until 12/31 when the return was finally processed and then credited the following day. Worst customer service I have gotten in years. I would not buy from Dell again.”

Helpful Report

Posted 3 years ago

“Called to ordered, called back to confirm 3 days later and they said order got stuck and it delayed shipment dramatically. They said they would expedite it to get it on time but never followed through. Frustrating to pay $2500 and have them shrug and say I’ll get ut when I get it. I want to cancel and just buy something local. Regret going with Dell.”

Helpful Report

Posted 3 years ago

“Please do not buy anything from them. They are looking to rob you of your money with an absolute horrendous of customer service. They pawn off the responsibility to each other and do not want to help their customers. It is part of their strategy. Please spend some extra money and buy a laptop where the employers actually care about you.”

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Posted 3 years ago

“If you need a computer don’t buy a Dell!!! They are sending computers that doesn’t work.”

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Posted 3 years ago

“Terrible experience. The current 1.5 star rating is too generous. Complete scam, Dell cannot fix, laptop is unusable.”

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Posted 3 years ago

“I needed a loan for a business deal but I got denied because of my poor credit history, so I checked up some reviewed available offers for various micro-finance credit repair organisations to help me improve my credit. I stumbled on a particular name numerous times so it was easy and safe to pick him. In 16 days, he was able to erase all derogatory remarks and a few collections on my profile. It was the best news I had gotten in a while as I got the money just after that, although the procedure was a bit stressful but was worth every bit of it. Compared to other credit specialists, he was communicative in every step and service offered. ''B o o s T M y c r e d I T @ F a s t s e R V I c e dot C O M''. I implore that you hit him up via the above mail if you have similar issues. No regrets, 100% recommendation.”

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Posted 3 years ago

“Purchased brand new inspirion15 directly from Dell, within 2 weeks the screen froze. You have to power down and back each time you start a new session. Fell ill and was unable to deal with issue until I then had it for 30ish days- at that point I had to send it in to get fixed instead of receiving a new laptop. When you call Dell, you are actually calling India, I'm told there is not a phone number to keep your call in America. It is very hard to understand the person that's there to "help" you. I was hung up on once. Hopefully it will be sent back and working, but it has been nothing but a hassle and will NEVER PURCHASE ANOTHER DELL PRODUCT, it is GARBAGE. I purchased the laptop the first week of September and sent it back about a week ago.”

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Posted 3 years ago

“The in person tech was nice but my laptop still having the same issues ( system power down when it like & hard to turn back on once that occurred, they put in a new motherboard but still having the same issue plus others) and now I cant bluetooth the tool I need for work. The support team over the phone is no help. I wished I never purchase a Dell product. This is about 4 months old and I'm having so many problems already a waste of my money. Now let's see how long this problem gonna continue and not get resolved.”

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Posted 3 years ago

“Tried to give an honest review but they don't like criticism. Don't believe any good reviews about Dell, they're terrible.”

Dell 1 star review on 17th December 2021

Helpful Report

Posted 3 years ago

“Disgusting service once again from Dell. Ordered and paid for a new computer 4th December, delivery estimated 14th - 22nd December. Monitored progress on website, no progress shown so phoned them only to eventually be told that Dell had cancelled the order on the 13th because some parts were not available. No contact, no email, no phone call, no text, no apology. I will receive my refund in 5-7 working days. I will go to store to buy a replacement but it won't be a Dell. Nor will I be replacing my business computers with Dell. I should have learnt my lesson previously, I bought two Latitude laptops for my daughters, one was faulty, I was told could buy a new one and get it delivered within 3 days but no refund or wait a week for an on-site repair. So once you've spent your money they really don't care.”

Helpful Report

Posted 3 years ago

“Awful service, cancelled my Black Friday offer which was my wifes christmas present. Spent hours on the phone, they said it was oversold but still in stock on the website at the full price. I ended up getting another model. 3 weeks later had a confirmation saying the item was due from delivery on the 14th. Time window given 0900-1800 hours. Took a day off to wait in for it and nothing arrived. Two days later another confirmation to say on it's way from DHL. Awful service. Used to be a good company but those days are gone.”

Helpful Report

Posted 3 years ago

“My new Dell laptop stopped working(Processor fan) Within the one year warranty. Dell had me mail the computer to them for repair. I took pictures of the computer Prior to sending it to Dell, Packaged it properly, And sent it for repair. The computer was damaged Whenever at Dell. They attempted to charge me for the new damage!, but thankfully I had pictures/proof of sending it in properly with no outer damage. Dell attempted to repair the fan. Whenever it came back, the fan still did not work. I did attempt to call and tell them the computer felt hot, however they stated that laptops normally do this. At that time the warranty ran out. I am still receiving error messages about the same processing fan. Dell refuses to continue to work on the processing fan which they "repaired" prior to the warranty ending. They want to charge me over a $180 just for a second processing fan repair. I do not think that they repaired it in the 1st place. All of the people I speak with are from a different country and they do not have American values. They do not take pride in their work and they do not want to make things right with the customer. My laptop was under warranty and the 1st repair by Dell should have been enough.”

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Posted 3 years ago

“Bought dell 9305 £897 laptop from dell outlet it came with adaptor take 2 week still know adapter worst customer experience”

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Posted 3 years ago

“Unfortunately my experience with Dell was not a good one which is unlike them to be fair.. ordering the item was easy but getting the item delivered was another story.. I was promised the item next day but it took over 3 weeks to artois which is totally unacceptable”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,050 reviews