Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“Tried to give an honest review but they don't like criticism. Don't believe any good reviews about Dell, they're terrible.”

Dell 1 star review on 17th December 2021

Helpful Report

Posted 2 years ago

“Disgusting service once again from Dell. Ordered and paid for a new computer 4th December, delivery estimated 14th - 22nd December. Monitored progress on website, no progress shown so phoned them only to eventually be told that Dell had cancelled the order on the 13th because some parts were not available. No contact, no email, no phone call, no text, no apology. I will receive my refund in 5-7 working days. I will go to store to buy a replacement but it won't be a Dell. Nor will I be replacing my business computers with Dell. I should have learnt my lesson previously, I bought two Latitude laptops for my daughters, one was faulty, I was told could buy a new one and get it delivered within 3 days but no refund or wait a week for an on-site repair. So once you've spent your money they really don't care.”

Helpful Report

Posted 2 years ago

“Awful service, cancelled my Black Friday offer which was my wifes christmas present. Spent hours on the phone, they said it was oversold but still in stock on the website at the full price. I ended up getting another model. 3 weeks later had a confirmation saying the item was due from delivery on the 14th. Time window given 0900-1800 hours. Took a day off to wait in for it and nothing arrived. Two days later another confirmation to say on it's way from DHL. Awful service. Used to be a good company but those days are gone.”

Helpful Report

Posted 2 years ago

“My new Dell laptop stopped working(Processor fan) Within the one year warranty. Dell had me mail the computer to them for repair. I took pictures of the computer Prior to sending it to Dell, Packaged it properly, And sent it for repair. The computer was damaged Whenever at Dell. They attempted to charge me for the new damage!, but thankfully I had pictures/proof of sending it in properly with no outer damage. Dell attempted to repair the fan. Whenever it came back, the fan still did not work. I did attempt to call and tell them the computer felt hot, however they stated that laptops normally do this. At that time the warranty ran out. I am still receiving error messages about the same processing fan. Dell refuses to continue to work on the processing fan which they "repaired" prior to the warranty ending. They want to charge me over a $180 just for a second processing fan repair. I do not think that they repaired it in the 1st place. All of the people I speak with are from a different country and they do not have American values. They do not take pride in their work and they do not want to make things right with the customer. My laptop was under warranty and the 1st repair by Dell should have been enough.”

Helpful Report

Posted 2 years ago

“Bought dell 9305 £897 laptop from dell outlet it came with adaptor take 2 week still know adapter worst customer experience”

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Posted 2 years ago

“Unfortunately my experience with Dell was not a good one which is unlike them to be fair.. ordering the item was easy but getting the item delivered was another story.. I was promised the item next day but it took over 3 weeks to artois which is totally unacceptable”

Helpful Report

Posted 2 years ago

“I have had my Dell Inspiron 7373 2-in-1 laptop since 2017. The laptop is lightning fast performance-wise (Intel Core i5 8th Gen, 128 SSD, 8GB RAM). My main complaint is that they have replaced FOUR motherboards in addition to the one that came with the unit for the same exact problem. So FIVE motherboards in total in 4 years. The problem starts with trying to put the laptop in "sleep" mode. It goes into sleep, but you cannot bring it back out of sleep. The button and keyboard light up, but it never comes awake (the screen stays totally black and off). One has to hold down the power button and turn it off then turn back on. Eventually, the problem extends to turning the laptop on from being completely shut off. You press the power button and the button lights up and so does the keyboard, but it does not power up. The screen stays black and off. One has to hold the power button down for several seconds to shut it back down. It will take 3-4 tries before the laptop finally boots up. When these issues start to happen, they are consistent and not just a once-in-a-while glitch. After 3.5 - 4 hours online with a Dell tech support rep, each time it ends with them sending a tech out to replace the motherboard and it will work for a while. Not too long after it starts doing it again. These motherboards may be manufactured incorrectly/defective as the issues will reappear within months. My other complaint is that I am also on my fourth OEM battery. The battery lasts under a year and by that time will old hold LESS than one hour of juice. I treat my battery well by charging it to 100% then disconnecting the power supply after it is charged until it gets down to less than 20%. No, I do not leave the charger plugged in, but they always want to blame that for the embarrassing short battery life. I do not think I will purchase another Dell, which is unfortunate as I have made numerous Dell purchases (notebooks and desktops) for over 20 years (since the late 1990s).”

Helpful Report

Posted 2 years ago

“Bought a Dell Laptop in 2018 it was an Inspiron 17 (5000 series). It was on sale for $400. Had the 17in. screen full HD, with a light-up keyboard. Only wanted to use it for school, so I wanted a mid model laptop. So I want a processor that was in the middle so that it wasn't too slow but also wasn't going to be too expensive. It has the Intel Core i5 (7th Gen) Processor. When I got it, the damn thing is slower than a windows '98! Seriously! Takes forever to boot-up and when it finally does, it still freezes and can't handle Chrome open with Word open without it taking forever to switch back and forth. I have a Dell XPS Desktop from 2009 with a First Gen i7 Intel Processor and that still runs better than this newer laptop. I'll never buy another Dell again, nor will I but a computer with an Intel in it as well. Be nice if they made the parts changable, I'd be glad to put in a better processor. Plus Dell's customer service is horrible, all they want is your money and can never admit their faults.”

Helpful Report

Posted 2 years ago

“Dell is the worst company I have ever dealt with. Their customer service associates are very unprofessional. Dell's only point is to transfer you around and around until you just give up. They tell you to expect call backs from Supervisors that never materialize, as well as phantom emails they claim to have sent. There products are garbage, and Dell refuses to stand by their products when they fail to work unless you are willing to pay them more to fix or replace it. PLEASE STAY AWAY FROM THIS COMPANY.....”

Helpful Report

Posted 2 years ago

“Worst decision I made was buy a dell. The amount of software issues from windows and constant “not responding” error Messages and uninstalling and reinstalling….. EVERY SINGLE time I have to do this taking hours. I’ve had an apple before and never in my life have I dealt with hours of just messing around vs actually using the pc. Windows doesn’t seem compatible on dell. Chrome freezes! Edge freezes. It’s annoying and this is a new pc!! I barely use It because of the issues I have to deal with (this leads me To constantly revert to my work computer)….. why is windows 10 not compatible with dell???”

Helpful Report

Posted 2 years ago

“I tried to buy a bluetooth speaker from Dell online on Black Friday after being directed there by Wirecutter. The speaker was 20% off. I got an email five days later telling me to call Dell. There had been a technical error, they would have to replace my order, but the item was now out of stock. The confidence with which the rep told me that the item was in stock when I placed the order, but that it was no longer in stock so I couldn't order it was Kafka-esque. So now I won't get the speaker and I have no chance of finding it with Black Friday/Cyber Monday deals at a different retailer. It's no wonder I haven't purchased anything from Dell since the early 2000s. What a joke of a business.”

Helpful Report

Posted 2 years ago

“I purchased dell laptop from Amazon. So i got my laptop by delivery. After few weeks, laptop got starting hearing and we I went to dell service. They told me RAM was defective. And there was no warranty as it was not dell's. So i mailed to Amazon but they also refused. Now with my money, I purchased a new one. But, I got to know that the slot was also not working. But they at that time didn't tell me. So, verdict is that I purchased 40k dell laptop from Amazon. And In 8 months, laptop stopped working. And both Amazon and dell are, acc to me, not good companies. Most importantly, Dell.”

Helpful Report

Posted 2 years ago

“Brought an XPS 17 doesn't work, never worked. Can't return it, Dell can't fix it and I can't sell it off to anyone as I don't want that on my conscience”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM DELL COMPUTERS DO NOT BUY FROM DELL COMPUTERS! Absolute disgrace of a company, computer doesn't work, goes to blue screen constantly, try and charge you £48 for broken English support even though product is under guarantee!”

Helpful Report

Posted 2 years ago

“Dell has been lying to me for 2 weeks now on where my laptop is. They kept on telling me it shipped from Canada, next it shipped from Chicago.. now after a week of their answer being it shipped from Chicago, they now tell me it shipped from Asia, its already almost 2 weeks late on its delivery let along get offloaded off a cargo ship. Ill be lucky to get it by spring. Ill be cancelling my order with Paypal and filing a formal complaint with the BBB. No one ever buy from Dell or Alienware!!! They lie and mislead their customers at every chance they get just to get you to go away.”

Helpful Report

Posted 2 years ago

“Dells customer service agents could not be any less helpful or any more apathetic. Buyer beware! Once placed orders cannot be amended, not even the delivery address. They will make you cancel and replace the order instead. For an IT hardware supplies company their own software is apparently very limited in its capabilities. They also refused to publish this review on their own website...... apparently they only accept positive reviews.”

Helpful Report

Posted 2 years ago

“RUN FROM THIS COMPANY! I purchased two items on a Black Friday deal. I received the order number and information with an expect arrival date. When the shipment did not arrive, I checked the status of the order. Dell canceled the order with no notification to me. After an hour on the phone with support and customer service, I was eventually told that the items were no longer in stock and that I would have to go to a third party to purchase them. They ended the call with "Thank you for contacted Dell". If you missed the first sentence, I will repeat, RUN FROM THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Bought Dell G15 Gaming Laptop in 3rd November, 2021. LCD failure on 16 November, 2021. Did not use it heavily as I was mostly using office system in home also. Reported it on 17th November. They gave me 30th November for repair/service as they do not have LCD in stock. I asked for replacement as LCD failure is reported within 14 days. They refused. Please do not waste your hard earned money on these scam products.”

Helpful Report

Posted 3 years ago

“I REALLY DONT THINK YOU ARE SORRY TO HEAR I HAD A BAD EXPERIENCE WITH DELL. I WILL CAUTION ANYONE SO 'IN THE DARK' AS I WAS TO NOT READ REVIEWS. THIS COMPANY IS A POSTER CHILD FOR INCOMPETENCE - WITHOUT A SHRED OF INTEGRITY - FARMING OFF CUSTOMERS TO GET RAGGED AROUND WITH IDIOTS IN THEIR INDIAN CALL CENTER. BELEIVE IN Santa Claus BEFORE THEIR SCHEDULED DELIVERY DATES. I NEED A STIFF DRINK!”

Helpful Report

Posted 3 years ago

“WORST BUYING EXPERIENCE EVER!!!! My order has been postponed 6 times so far! I don't trust in their expected delivery dates anymore and just about to cancel my order. Their manufacturing team definitely don't have any idea of what is happening internally and don't have any idea of what is coming from their suppliers!!! They are giving delivery dates totally randomly, postponing them every week!!!! So disappointed...”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,036 reviews