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D.Franklin Reviews

1.9 Rating 338 Reviews
22 %
of reviewers recommend D.Franklin
Company Reviews Questions Metrics
1.9
Based on 338 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact D.Franklin?
Helpful Report
(4 weeks ago)
You can contact D.Franklin by Email, Live Chat and Telephone.
Helpful Report
(4 weeks ago)
C-

Customer Service - Average

55.56%
Industry Average
“ Code only had the €15 and no refund to my credit card, so this company is a scam and they have stolen my money and customer service is useless as you can’t speak to anyone, so there is a communication issue with getting anything resolved. ”
- Samantha Jonker
“ From my personal experience but also from reading more reviews of other customers, it seems that if there is any problem with your order, then the company will do nothing to help you or figure out the problem. They have been paid so they don't care after that. I recommend people to read more reviews to see the many problems customers had and how bad customer service is. ”
- Ioannis
“ THIS IS SO FRUSTRATING, NO I AM NOT UNDERSTANDING AT ALL, SINCE I DO THE SAME JOB, AT CUSTOMER SUPPORT AND AT LEAST AFTER ONE WEEK I ASSURE TO SERVICE OUR CLIENTS. ”
- Nicole
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