D.Franklin Reviews

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact D.Franklin?

Helpful Report

(2 months ago)

You can contact D.Franklin by Email, Live Chat and Telephone.

Helpful Report

(2 months ago)

56.76%

Industry Average

“ Would give 0 stars if possible - terrible customer service. The returns process was a nightmare, they refused to respond to any form of communication (socials and direct emails). The glasses I purchased are fine but you are in for a world of hurt if you need to return them. ”

- Anonymous

“ Code only had the €15 and no refund to my credit card, so this company is a scam and they have stolen my money and customer service is useless as you can’t speak to anyone, so there is a communication issue with getting anything resolved. ”

- Samantha Jonker

“ From my personal experience but also from reading more reviews of other customers, it seems that if there is any problem with your order, then the company will do nothing to help you or figure out the problem. They have been paid so they don't care after that. I recommend people to read more reviews to see the many problems customers had and how bad customer service is. ”

- Ioannis

D.Franklin Reviews

Customer Service - Average