D.Franklin Reviews

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does D.Franklin resolve customer queries?

Helpful Report

(2 months ago)

Greater than 74% of reviewers feedback is D.Franklin takes over a week to resolve customer queries.

Helpful Report

(2 months ago)

56.76%

Industry Average

“ THIS IS SO FRUSTRATING, NO I AM NOT UNDERSTANDING AT ALL, SINCE I DO THE SAME JOB, AT CUSTOMER SUPPORT AND AT LEAST AFTER ONE WEEK I ASSURE TO SERVICE OUR CLIENTS. ”

- Nicole

“ No customer service to talk to. Been waiting on a refund for items sent back. wrote back to the email that said to contact them after 14 days. Got a mail back saying the same thing again and asking to wait another 14 days. Would not recommend or buy again since this seems to be the common customer service experience that everyone has had. ”

- Anonymous

“ contact gezocht, al weken mee bezig, maar krijg maar geen reactie (super slechte customer service) enige reactie die ik krijg is, ik kijk het na, vervolgens geen reactie. ”

- Meike

D.Franklin Reviews

Customer Service - Average