D.Franklin Reviews

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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How is D.Franklin returns process?

Helpful Report

(4 weeks ago)

Greater than 97% of reviewers feedback is D.Franklin returns process could be better.

Helpful Report

(4 weeks ago)

0.00%

Industry Average

“ I wanted to return the shoes, but the shoes have to be returned to Spain on your own expense, which turns out to be 66 dollars !!! This is almost as expensive as the shoes themselves! I think it is very misleading that nowhere on the website, the order confirmation, or the proof of shipment is stated that returns must be sent to Spain !! I sent an email to the customer service and asked for a solution, but they only referred to the General Conditions. ”

- Gina

“ DO NOT BUY!! Glasses are very poor quality and do not reflect the price. The 2 for 1 deal is a scam as they always offer it and they will give you one pair of sunglasses that are plastic. The glasses are too small, wonky and poorly made with a low finish. Shipping cost is very expensive and returns policy is rubbish. I would definitely not buy from these ever again and would advise anyone else to do the same. ”

- Anonymous

“ Returns to Spain, why? 12 EUR Shipping Can not recommend it. ”

- Dominik

D.Franklin Reviews

Returns - Difficult