“After waiting few months I have got my “sofa bed” . Wow , what a experience . Cushions very low quality- after few days they look like few years old. Mattress- I would not offer any family member to sleep on it for one night, nothing inside, extremely uncomfortable. Milton Keynes DFS costumer service- hmmmm, I have called back minutes after miss call from them and there’s no one to answer... Really, save yourself money and stress and go elsewhere- you will get good quality. I wouldn’t take my sofa for free. Im done with DFS and I’m advising to everyone to stay away from it.”
“Uncertain delivery date. Right up to date. Then slips
They can never say when sofa will be delivered. Even up to two days before. Then all of a sudden it’s delayed by 3 weeks but even that’s not certain. Surely they have much better processes that they know the status of each sofa. If not, why not. Why is this not transparent to customers. Shocking service
Update: 23 March
Sofa should have been delivered yesterday but the date keeps slipping. First week of April then second week. I find it amazing that such a large company has such poor manufacturing, stock and delivery processes. They should be ashamed. No idea why they’re still in business. This has absolutely nothing to do with COVID. Order D9ZL02811”
“Description of the 3 pieces suite said leather. Actually it's bonded leather and began sagging from day one and their staff members have said it's normal. Now awaiting reply from CEO prior to taking action!”
“received corner sofa and chair waited 4 months for delivery called service manager out after ten days to look at chair arm as was hole due to lack of padding to rectify it he got long needle to poke the filling about inside then said had to puff it up every day to make it look nice next asked him to look at corner sofa as one of the cushions was twisted was told that something had been rested on it in transit said he could pad it out he did so told not to sit on it for a few hours to let it settle needless to say 3 days later now can t sit on it as too much padding at the back of seat cushion throws you forward and 2 inch higher than rest of sofa cushions lovely job now leather stretching out of all proportion thanks dfs after reading other reviews seems like all the after care is about fobbing you off and not much help”
“Ordered my 3 and 2 seater zinc sofas from dfs Exeter, where we received excellent service. We were given a 10 week delivery scale, so I was absolutely delighted when received a text after 8 weeks to say they were ready to be delivered, arrived on due date by 2 really efficient guys. I have seen some negative reviews about DFS, but for me 100% great service.”
“Bought two Barret sofas in September 2020 had them delivered 10 December 2020 three weeks later noticed the seats were sagging and the material was baggy then the material on the back was sagging also January phone customer service they took a message I had no reply so phoned every week then on February 19, I had an email telling me not to get in touch again as some one will contact me so phoned again and was told the manager was playing hard ball, then on march 10 a service manager came out and said he could pad them up and they would be ok these sofas are three months old and have no stuffing in them like sitting in a hole you go down when you sit on them gives me hip and back pain also there is s a piece of wood on the foot recliner that hurts your calf after sitting for twenty minutes , the manager told me I bought the wrong sofas but you don't know what they like when you buy them ,I won't have them padded up like they suggested I want them gone they want 250 pounds to take them back and I can order two others from them,they are not fit for purpose after three months the material is all creased and pleated DFS ignores you took a long time for them to respond to my phone calls beware buying from DFS”
“Worst aftercare service I have ever experienced.
I contacted them about the inner cushion of my leather sofa where the padding had come loose making the seat uneven and uncomfortable to sit on.
I email and call and don't get a response. I have to chase them. They first sent out a service manager (during lockdown) to insect it, even though I sent photos clearly showing the fault. I waited at least 6 weeks for a new inner cushion (not the outer leather cushion, the inner padding!) to be ordered in. They then sent another service manager to my house, with the wrong cushion!!!
So the whole thing started again and it's now March. I raised this in Aug 2020, 7 months ago.
I now need the outer cushion to be replaced as the lack of support has damaged the leather making big crease marks in it, not to mention having to sit on an uncomfortable, uneven cushion every evening.
I told them about this on my last email, sent photos to show the damage only to be told to wait for a service manager to come and inspect it. It will then take another 6-8 weeks for the cushion to come, if they decide to approve it.
The whole experience has made me hate my sofa and has put me off shopping with DFS ever again. It's a shame because the in-store service when i bought it was great.”
“Personally I would not give you 1 star . We have been waiting for our sofa for 5 months now and still awaiting for a confirmed date Whilst I understand the current climate . But I would of expected some communication from you . We did phone up last week to be told “ There is a pandemic on you know” This crises will not last for ever and there will be some company’s who will come out stronger and upon your recent performance I doubt if you will . When you line opens at 11am this morning I will be cancelling my order”
“The worst furniture company ever. It took them 5 months to get my sofa from the ordering date until it reached my house, then the delivery guys lost a part that took DFS 10 weeks to replace. Within the 5 months I was given 3 different estimated delivery dates, all cancelled last minute, losing me money in the process, as I had company booked to pick up my old sofas, which I had then to cancel. Not recommended at all.”
“I have ordered from DFS in November before reading any reviews whatsoever.I was told 15 weeks for delivery and they came today,a week earlier than planned.The delivery men came within the timeframe and took them 30 min to put them together.I can’t say anything about the quality because they just got here.But i just want to say for those who read the comments every day just like i did,and they stress just like i did,that it might be the case that everything will go smoothly like it did with us.After reading all the reviews i think i was very very lucky .This is the one good story amongst hundreds of unhappy ones.”
“Sofa recliner seat faulty you recline it
It’s going to the left the seat is so faulty
I paid thousands new sofa
This seat is dreadful looks like it’s going to throw you off it’s so unsafe.
Dfs four visits
Once repaired loads more bolts put in still coming away
Pictures show how bad the hole is beetween the seat and the back of the seat.
It’s unfit for purpose
Not as in the description it said it was brand new good quality sofa
Not broken faulty seats it’s sold to us
Like this.
repaired I don’t think so you can’t repair this sofa.
Such bad quality,
I’m in process of awaiting a call back
This sofa is not fit for purpose
Very unhappy
With Dfs at the moment”
“We bought three seater and two seater Barrett in grey wish ibhad read the reviews as I hate my new suite and only had it for a month.its so uncomfortable feels like there no stuffing in the seats and already see a difference in where me and my husband sit so god knows what this will look like after 6 months.these are lovely to look at but that's it save your money would love to have my old leather suite back which was a lot more comfier than this.”
“Bought two Barrett reclining sofas after three weeks the seats and backs were sagging like sitting in a hole phone customer service sent man out said it was normal ,sofas are two months old now and giving us hip and back pain material all baggy so phoned customer service Four times, no one gets back to you then had an email to tell us to STOP phoning and emailing them No One has the Decency to get back to you .Had the fifteen guarantee not worth the paper it's written on also paid £54 pounds for those tiddly winks called gliders don't bother they are little round discs that get stuck on but if you move the sofa they fall off DFS are like Dick Turpin takes your money and doesn't care what you get, in the shop they promise you everything ,oh it will get repaired no problem ,anything at all they said just phone and will be put right don't believe them they are not interested at all as it stands now my sofas are ten weeks old can't sit on them and NO ONE has been in touch .DONT WASTE YOUR MONEY with DFS go somewhere else”
“We bought a lazy boy sofa and after only 2 years it went to the dump, after reading all the problems people have been having with dfs sofers services I just couldn't be stressed out with all there nonsense. The worst part of all this is we are now paying for a sofa that is in the dump. These cheap sofas are built to a price and are not sale products at all, that's to say they build sofers to sell cheap, it's a nonsense that should be stopped, I have since bought a new sofa from Sofa Sofa and it's really good at reasonable price. Just don't take the risk of buying a sofa from Dfs, be worned!!”
“Awful, awful, awful. Ordered a sofa, waited 12 weeks only for the wrong one to be delivered. After lengthy discussions had to re-order, pay extra and wait another 12 weeks for the replacement.
Now the second one is impossible to sit in without getting a bad back or hip. The seats have "collapsed" at the sides.
Initial calls to Customer Service Dept were helpful but limited to what they can do. The complaint was directed back to the store (Manchester). We have now had 4 service "manager" visits and are getting nowhere. They say "it's normal". The store manager we have to deal with is a disgrace, and I mean an absolute disgrace.
Very good at taking our money but that is where the service ended.
As for a 15 year guarantee? I'd have been happy with 12 month one which was honoured.
Buy from them at your peril.
You only find out how good a company is when/if you have a problem. DFS have failed miserably.
We should take them to court for criminal injuries!”
“Two recliner chairs move more from side to side than up and down,they don’t even sit level,dents on the arms of the chairs told not to rest my arms on the chair,I reminded the chap by definition it was an armchair,the back of the couch is flat and wrinkled.Two different engineers have been out and done nothing ,I wouldn’t send my worst enemy to DFS.”
