I have a problem with my 2 year old leather suite losing colour in some aeas. Guardsman have been out to see it twice, the first time they 'coloured in' the area with some sort of furniture pen this time I said I didn't want to keep having it 'coloured in' the technician agreed that I shouldn't have to accept that. There are 3 areas on both 'head rests' that is how they refer to them and the other is on the side of the arm cushion. I've just received a letter to say my extended warranty policy doesn't cover this problem where excess oil is on the leather ! First of all they cleaned the area to check for any substances we're on the leather and said it was fine they also checked the arm and said the same, I asked what they would do and he said they would probably offer to recover all the area's. Obviously not because now they are claiming there is excess oil from our hair is causing the problem ! I asked what about the arm, the technician failed to put that on the report so nothing basically. I'm furious this is the second time I've had a problem with a leather sofa from DFS I should of listened to my gut because here we are again with similar problems, the last one had to be recovered at my own cost (£1,000) per chair they said the DFS leather is cheap poor quality imported from China. So, I'm asking for any help as to where to go with this the DFS customer service representative said " you can complain if you want" great service.... NOT !!! I would really appreciate any advice on this. Thank you
This must be the worst company for customer service I bought my 3 and 2 seater from the glasgow store my 3 seater one head rest is higher than the other on my 3 seater couch which I was told by the customer service in the store give it 5 to 6 months for it settle then she processed to tell me when the couch comes from aboard something might have been leaning on it. This may I add was coming from the customer service women in the glasgow store who was no help what so ever then got put onto the manager of the store he was even worse. Marc the fitter that came out to fix my couch as it was not fitted properly first time around told me that it's a manufacturing problem that's the reason one head rest is higher than the other. The manager told he will get mark to call me to tell me he never said this to me this is coming from a manager of one of your stores he is basically calling me a liar which I do not appreciate one bit. I told them to come and pick up there couch which I could told no. I'm not waiting 5 to 6 months to see if my head rest magically comes in line with the other head rest no offer of anything just basically deal with it. Like I said worst manager I have ever dealt with sorry didn't catch his name. I will be taking legal advice regarding this
Thanks
Jacqueline
Very disappointed with your after care i was told that every thing was covered for 15 yrs under warranty but what your staff failed to say it doesnt include recliner repair so your given a number to call you then pay £70 call out charge & then pay a further £300 to have the part fitted thats absolutely terrible so make sure your staff tell your customers !!?
We ordered out sweet and waited about 14 week in the shop we were asked to have easy sliders added because me and my wife are both disabled thought it would be easy.
Within a week of the sofa being delivered the easy sliders came off what a joke £48 for little stick on thing (COMPLETE RIPOFF) so I rang them to arrange for new ones to be put on also arranged for a full refund they came out to replace them (aha) same one so I said have you got any with the little nail or tack on yes I will put them on.
But I am still waiting for my full refund. I rang customer service on hold 32 minutes only to be told they would have to get Swansea to contact me. I will never buy from DFS again. My father in law was right dfs means DEAREST FCKU SHOP
If i order online and it gets delivered a completely different as shown on the website, what is your returns policy? The sofa i want is the vivien 4 seater scatter cushion in silver combination
anyone had problems with the LANGFILD suite? would be interested to know? sofa had an unfinished look on the front which was dealt with. I have now found one rip in the upholstery underneath the chair, and another rip forming nearby?? due to rough wood rubbing underneath..wood has not been plained by the looks of it, and dfs using thin meshy material to upholster next to unplained wood..that cant be right? hmm we will see..im just wondering whats gonna happen next..maybe its the stools turn? lol customer services due out sometime soon
Bought Coleman pearl 4 seater and 2 1 seats over £3K have suite less than a week back cushions fabric is loose even when not sat on. Paid extra for foam seats and now the fabric is starting to sag arrived Friday 5 April. Any suggestions what to do completed survey.
Has anyone bought an angelic armchair from dfs and had complaints about feeling the wood in the arms for lack of padding after 1 month asked for it to be repaired only for it to feel the same after 1month disgusting treatment
All their sofas have a 15 yr frame & spring warranty and a 2 year everything else warranty. Your issue falls into the 2 year warranty. Contact consumer direct, they’ll explain your rights under the sale of goods act 2015 and as you’ve allowed them to make a repair, which has failed, you’re then entitled to a replacement, exchange or refund. Don’t let them fob you off with anything else. If you used a credit card or took out finance for the sofas, you can also initiate a section 75 investigation by the credit card/finance company as the sa of as are technically owned by then till you pay them off. Stick to your guns and you’ll get what you deserve within a couple of months.
I have, on two sets of sofas. My fabric cord sofa with scatter back cushions still as comfy as the day they delivered it six years later, before gifting it to my brother. The new sofa is more of a leatherette, it’s quite stiff! Not what I was expecting. Still comfier than cotton filling though!
Has anyone purchased the Altair range of sofa's - as they do not keep it in the store so that you can sit on it or see it - but they are advertising it on their website - it looks good but surely one should be able to try it out before purchasing it - especially after reading all of what other people have gone through with DFS.
Overall have received great service, we purchased sofas over 4 years ago. We whad. Problem with the frame which broke (not sure how - over the holiday period and had visitors, and noticed one evening it had ‘dropped’ at one end - whereframe was broken). Did an online live chat/message, they passed mobile number over and had a call from the local store within the week. Appointment made for the service manager to call, was just expecting a quick visit to assess the frame and to make further arrangements. But service manager fixed it THERE & THEN in around 1/2 an hour, was really impressed.
I am awaiting delivery of 3piece suite after sending one back to another company with problems.I have read with interest all reviews which has left me reeling as to how a cmpany as big as D.F.S could treat customers so badly.If I have any problems whatsoever I promise not only will I complain but will get my hard earned money back! Hoping for a smooth delivery and spot on suite.
