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I purchased an expensive coffee table and 2 sofas . The coffee table had large centre wheels and in the shop we felt despite the wheels the table was heavy and sturdy enough not to move. However on receipt we found that the slightest touch made the table move - this would be a danger when grandkids were in the house with hot drinks on the table. DFS point blank refused to give me a refund or even exchange saying I saw the product prior to purchase and that was their terms when buying in store!! Shocking service- i have purchased my last 3 sofas from there but they have lost a loyal customer all because they refused a refund for a £500 coffee table! Don’t shop at DFS Bham - store manager Sandy doesn’t know what customer service is!
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- Anonymous
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Everything customer service at its total worst
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- Anonymous
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Contacted the DFS costumer service and asked this to be replaced.
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- Maria
