“
Naught a sofa only for when they tried to deliver it to be told this sofa wouldn’t fit thought a uk single door, only fits through double doors. DFS charges me almost £300 for selling me a sofa they could not deliver. Even when the manager confirmed the salesman had not covered the delivery restrictions, they hide behind the contract they make u sigh on the iPad with out giving u a copy. Bad company do not buy from them.
”
- Mattpx3
“
Avoid!
DFS reduced the price by £200 the day after i bought an expensive sofa and didn't let me know or offer any recompense.
They also failed to setup and connect the sofa correctly, after I paid £130 for the service.
I overpaid for poor customer service and an overpriced sofa!
I later found out that Dante Furniture offered the same sofa for £500 cheaper, with free delivery anywhere in the UK and free setup!
”
- Anonymous
“
Ordered 2 x 3 seater sofas in dec 2023. Arrived 2nd Aprilwith a fault on each sofa which should never have passed quality control. Reported fault at delivery time. Still awaitingbreplacement parts at end of August.
Son bought same sofas as ours one chair collapsed within a week
and hIs repair is still outstanding 4 months later!
AVOID DFS!
”
- Denise Stevens
