DHgate.com Questions & Answers

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The seller is not there anymore now i can’t get a refund or nothing

Asked by Lesile Barrett (1 year ago)

I placed an order on Dec.11/20 Order #3284432925 You shipped it on Dec.30/20 It Feb.8th/21 & I still haven't received it. What can you tell me?

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Asked by Debbie Lunn (3 years ago)

Seller Yang 5319 doesn't seem to be in business anymore they have taken my money and nothing has been delivered . Order I d 3209375802 . Tracking number LZ 136690945 CN . I trust you will issue me with a full refund ?

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Asked by Gary McGowan (4 years ago)

Hi Gary, You can open a dispute for your order to request for a refund. Here's how you can open a dispute for your order: 1. Open your DHgate mobile APP 2. Tap “Account” icon found at the bottom part of the home page 3. Go to “My Orders” 4. Tap “Shipped” tab and tap the order that you want to open a dispute 5. Under Order Detail section, you will see “Return & Refund” 6. Please fill out the information needed before you tap “Submit”

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Answered by DHgate Customer Service (4 years ago)

I feel unsafe after all these reviews , any one bought from a seller who really sent the items ?

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Asked by Ahmed (4 years ago)

Why are these SCAMMERS allowed to even advertise, let alone take the payments through legit payment systems? So credit card companies just ignore these SCAMMERS???

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Asked by rebhoc (4 years ago)

i ordered power tools from sale person jingxia49, order number is 3154892450. and track number is L0327579697CN, i had contacted the seller a lot times , no response. so please help me with this issue, i want to know the status of my items if not i need my money back. thanks

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Asked by Daniel Bahta (5 years ago)

Hi Daniel, We checked that you have already completed the order and released the payment to the seller. Please proceed in opening an after-sale dispute to request for a refund. From your APP where you are able to login, please go to your messages first and click on "System". Find the very first message that was sent with subject: You've successfully created a DHgate account. We Welcome You! You should be able to see the email address and password for your account. 1. Log in to your DHgate account from this link: https://dg.dhgate.com 2. Click “My Dhgate” link found at the upper right side of the home page 3. Click “My Orders” 4. Search for the order number under “Search Your Orders” section 5. Once you found the order, click “Open an After-sale Dispute” link. 6. Please fill out the information needed before you click “Submit”.

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Answered by DHgate Customer Service (5 years ago)

Is this company legit or fake?

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Asked by John (5 years ago)

Hi John, We are a legit site. We have been in business for over 12 years. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”.

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Answered by DHgate Customer Service (5 years ago)

Way back in May 2019,I ordered seller xuxiaoniu6 , Order NO:398233329. Got a message to informing that the Item was sent , even had tracking number. Did not and still have had contact from the seller or received my order. Have tried to contact seller many times ?.

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Asked by Robert (5 years ago)

Hi Robert, We checked your order was already closed. This is already beyond our after-sale policy. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.

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Answered by DHgate Customer Service (5 years ago)

Why cant I read the reviews for a seller on the app?

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Asked by Valerie Kieffer (5 years ago)

Hi Valerie, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Hi what size do I need to order if I normally have a size small men in uk thanks

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Asked by Leah (5 years ago)

Hi Leah, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Ho scoperto che il numero di tracciabilità che mi hanno dato non è realmente il mio, ma si tratta di un altro ordine non fatto da me. Cosa posso fare?

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Asked by Alessio (5 years ago)

Hi Alessio, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

why when i want to order something it says Undeliverable ?????? even when i put the country it says The item cannot be delivered

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Asked by Alexandru (5 years ago)

Hi Alexandru, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Please can u check (buydysondryen) am trying to see it is legal or not

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Asked by Sarah (5 years ago)

Hi Sarah, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

How can sellers on DHgate sell United States brand make-up? I want to sell a quality US made make-up not a knock-off.

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Asked by americanmade (5 years ago)

Hi americanmade, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Hello, I placed an order for $142.30 on the 3/8/19, despite 6 emails with no response from the seller obamafan to send me shipping information. The customer service which is an automated service is no help at all. I’m concerned that with no word from the seller and he’s taken my money, this seller is a fraud. Can you help?

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Asked by Heather handley (5 years ago)

Hi Heather, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Whats the deal here why so many bad reviews. I want to order but I amterrified with the complaints. I thought DHgate was the middle man, are they not?Are they not from the U.S. and deal with the sellers from China

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Asked by connie trafiak (5 years ago)

Hi Connie, Dhgate is based in China as well as the sellers. We serve as a marketplace for buyers and sellers. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

I cannot upload my return shipping proof and when I try using the chat feature it drops my connection automatically. Please help dhgate.

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Asked by Rummana (5 years ago)

Hi Rummana, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

How can I raise a dispute after the money has been released? There is no button to press or direct way of doing this well as far as I can see?

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Asked by Nicci (5 years ago)

Hi Nicci, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Why are you lying to customers about the dispute process? You close it even when we provide evidence that the product is broken and let scammers get away with it. And if someone reports you to their bank, your staff get angry and stop communicating. Why don't you tell people the truth, even when someone comes to you with evidence that it is a scam, you still let them sell because you want your money and other than sending a friendly email to the seller, will do nothing to get the money back.

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Asked by Kiss my ar3e (5 years ago)

Hi Kiss my ar3e, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

How long do it usly take for the package arrive

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Asked by Myniya Charles (5 years ago)

Hi Myniya, Delivery on the item would depend on the processing time and shipping time. Processing time is the period given to the seller to prepare your order before sending it out. The shipping time is the period of the delivery. If you wish to receive the order sooner, please choose and pay for a faster courier. You can check on the processing time first so you will have an estimate on when the order will be sent out and you can choose the courier for your order to be used in shipping the item and it will indicate the estimated delivery time as well. If you have already placed an order, please send us your order number so we can check and assist you further. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

How do I get my tracking number..? I can't even check all my info about my order so anything would definitely be appreciated. I just want to check out my order information & purchased item delivery date. I want to know when my order will be here. Arrival date delivery date

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Asked by Brandon (5 years ago)

Hi Brandon, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

How is the quality of the material?

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Asked by Sharon (5 years ago)

Hi Sharon, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

I recently ordered a dress for a wedding I’m in from this website. I needed it within the month so I payed a rush fee. Apparently the link was for another vendor. The vendor messaged me and that’s how I realized my mistake. I was told that they would be penalized for it and I had to go through customer service to get it fixed but I keep being routed to a computer that’s not answering my question. How do I have my rush applied to the right vendor so my dress can come in on time?

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Asked by Alneka Allen (5 years ago)

Hi Alneka, Please send us your order number for us to check on its details. For our chat service, once you're connected, you will be first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Why do you ask for sensitive credit card information in order to verify a credit card? Shouldn't the name on the card be sufficient? Or at most the last 4 digits? Are you trying to dupe people into giving sensitive credit card information to your "safety team"? For example, the middle digits and expiry date because you already have the last 4 digits that can be stored on your server without violating PCI compliance.

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Asked by Chris (5 years ago)

Hi Chris, Here are the possible reasons: 1. All credit cards that have been used for the first time in the website. 2. Credit cards that do not match the account holder's name. 3. Shipping address of the account holder does not match with the billing address on the card. 4. There are some inconsistent information submitted during the payment process that did not match the credit card information. 5. Orders with large amount 6.Multiple Payment failures 7. Possible unauthorized/fraudulent transactions This is going to be checked by our Safety Center and once cleared, this will be deleted on our system. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

How is the quality of the pocketbooks

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Asked by Andrea (5 years ago)

Hi Andrea, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Is there anyway to protect me from a bad seller? Because I have a couple of things in my cart and from the reviews it look like some of the seller are just running of with the money.

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Asked by JOHNNIE WATSON (5 years ago)

Hi Johnnie, Once you make a payment, this will not be directly released to the seller but will be held by the seller for protection. Also, you will have the option to release the payment if you are satisfied with the order. If not, you can open a dispute for your order to request for a refund. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

hi there, I haven't bought anything from DHgate, and I'm looking at the reviews and a bit reluctant to buy. So I'm hoping you can help me. Are you able to check if the company "Wangxiaomi05" is legit or not. I'm interested in a lot of their products and I'm wanting to hopefully do business with them. I'd greatly appreciate it if you could help me. Thank You Kevin

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Asked by Kevin F F Aholelei (5 years ago)

Hi Kevin, We checked on the seller and they have a normal status on the site. We suggest that you check on their transaction rate, positive reviews. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

wish.com is better

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Asked by Jess (5 years ago)

wish.com has a great return policy and they pay for returns.

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Answered by JOHNNIE WATSON (5 years ago)

I purchased an item (DRESS) received the wrong color (burgundy). The color I ordered is lavender/purple. Why when I reached out to your company, my reply comes back undeliverable or no response in return?

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Asked by Kattie Johnson (5 years ago)

Hi Kattie, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

I order my prom dress on April 12,2019. It hasn’t proved me any information about shipping and tracking for item 3111629846. Please tell me something because I need this dress before May 10...NEXT MONTH

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Asked by Jasmine kelley (5 years ago)

Hi Jasmine, We checked your order is still being processed by the seller for shipment. This will be sent out on 2019-04-30 and the delivery would depend on the courier used to ship your order. Please communicate with the seller for updates on your order. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

I order something last night and you all didn’t even give me a delivery date. As soon as I ordered because delivery is a big factor I immediately send a message to cancel and the seller declined the request. I feel this is a scam. It’s not phone number you can call nothing but online communication which is horrible for a company. Please give me a refund I no longer need the item anyway. lol f this doesn’t get this resolved I am going to report this company.

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Asked by Shanika Williams (5 years ago)

Hi Shanika, Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Whats it mean if it saids its at local senders

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Asked by Racheal (5 years ago)

Hi Racheal, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

I ordered 3 items from this website a little over a month ago and two of my orders have not shipped. One item got delivered to the wrong address and it got lost in the mail. I have spent over 80$ and am upset because I have a feeling I won’t be receiving my purchase

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Asked by Shannel Runkle (5 years ago)

Hi Shannel, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

I am steel looking for my order hit me back asap thanks

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Asked by Regina Black (5 years ago)

Hi Regina, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Hi, I am wondering how long does it take for my order to ship. I ordered it on March 1,2019. And I would also like to know what does it mean by "pieces" when ordering an instrument

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Asked by Jayla McKinney (5 years ago)

Hi Jayla, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

I want to place an order from your company, I will be honest as a business owner reading your reviews makes me very nervous. I want to purchase a Cryolioplysis Machine and those are expensive. My other option is to order directly from China, it would just take so much more time. I work directly with manufactures there because they do so much for me on my other business side. How can I trust that my order will be quality if I order from you ?

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Asked by Markie (5 years ago)

Hi Markie, Thank you for your interest! For your concern, when you make a payment, this will not be directly released to the seller until you receive your order and satisfied with it. You also have the option to open a dispute if you have complaints. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. Delivery on the item would depend on the processing time and shipping time. Processing time is the period given to the seller to prepare your order before sending it out. The shipping time is the period of the delivery. If you wish to receive the order sooner, please choose and pay for a faster courier. You can check on the processing time first so you will have an estimate on when the order will be sent out and you can choose the courier for your order to be used in shipping the item and it will indicate the estimated delivery time as well. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Ben 23 jan de £75.53 odedim takim elbise aldim daha almadim ne zaman alirim bilgi verebilirmisiniz

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Asked by Ramazan bellikli (5 years ago)

Hi Ramazan, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Need a more definite delivery date for my order #LT329810440CN. Submitted Feb/17/19

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Asked by Oscar Rose (5 years ago)

Hi Oscar, We checked that your order was just shipped out a few days ago and the tracking information is not updated yet. However, we noticed that you have already completed the order and released the payment to the seller. Please proceed in opening an after-sale dispute to request for a refund. 1) After logging in to your DHgate account, click "My DHgate" on the upper right corner. 2) Click "Completed”. 3) Find the order number. 4) Click "Open an After Sale Dispute". 5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click “SUBMIT”. • Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

your company has some very bad reviews. I'm planning to purchase a bridal gown along with 10 bridesmaid gowns and other bridal party members gowns within the next few months. I can't afford to have any of the things mentioned on these reviews happen. my business and name is on the line.

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Asked by Michele Robinson (5 years ago)

I would like to know were is my order invoice 398275043 I need it right away my email is Sandrafimbres1@icloud.com please let me know

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Asked by Sandra fimbres (5 years ago)

Hi Sandra, In order for you to get your order invoice, please communicate with the seller. Since they are the direct supplier and shipper, they can give you your correct invoice. If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

Hello I just want to know when will my order come I would like my things on time for my birthday I ordered pretty early, I see several bad ratings I just would like to know about my order .

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Asked by Marianela Rodeiguez (5 years ago)

Hi Marianela, Please provide your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

My I voice number is 398275043 want to know were is my package at haven't receive it

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Answered by Sandra fimbres (5 years ago)

never. it wint come hun.

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Answered by me (5 years ago)

Are your rubik's cubes cheeks?

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Asked by Hugh G. Rection. (5 years ago)

No tengo la aplicacion peri compre algo y quisiera saber como puedo verificar

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Asked by Frankie Andino (5 years ago)

Hi Frankie, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

you have several very bad rating on your company, what's up with that

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Asked by Michele (5 years ago)

i placed an order on January 13th, 2019, but have not heard from the vendor.

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Asked by Ayliin hernandez (5 years ago)

Hi Ayliin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

So most of the time they scam you but it will be 1-2 months

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Answered by Luke (5 years ago)

Quisiera ver por donde viene y no me acuerdo del num. Pero por mi nombre lo puedes buscar nesecito atuda con eso no piedo bajar aplicacio es con mi telefono esta danado DIOS les bendiga

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Answered by Frankie Andino (5 years ago)

I'm sorry but your answers seem to go in circles "Please provide us your order number and login email address" then all responses ends the same "Please contact the seller"Yet the seller is the reason why people are contacting you. I gave up on my order.

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Answered by JOHNNIE WATSON (5 years ago)

how can I do to contact customer service by phone?

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Asked by DALILA (5 years ago)

Hi DALILA, We do not have a hotline number but you can contact us through our live chat customer service here: https://goo.gl/6NzJyv If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Is DHgate a good qualty product? should i buy it or no?

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Asked by stella (5 years ago)

My friends and I have all ordered football jerseys and have been very happy with them. I even ordered personalized college football jerseys and am beyond happy with what I received. Did does take a while but it states to expect 30 days for delivery. I received emails about my tracking on all of the different things along the way. Just ordered a purse so hopefully I will be jutlst as pleased with it.

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Answered by Sarah (5 years ago)

IVE BEEN WAITING FOR A PAIR OF SHOES SINCE DEC 24TH AND STILL HAVE NO INFO ON WTH MY SHOES ARE AT THIS MOMENT. (JUST SAY IN TRANSIT)I WOULDNT RECOMMEND THIS SITE/BUSINESS TO MY WORSE ENEMY! FIRST AND LAST TIME EVER ORDERING FROM THEM!!!

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Asked by MS (5 years ago)

Hi MS, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Are their yezeys real or fake?

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Asked by Kenzie (5 years ago)

HI Kenzie, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

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Answered by Dhgate Customer Service (5 years ago)

im sure its not and youll be waiting for months!!! dont do IT

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Answered by ms (5 years ago)

Are the Nike air mag shoes real

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Asked by Hudson (5 years ago)

Hi Hudson, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

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Answered by DHgate Customer Service (5 years ago)

Did you ever get them

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Answered by Nate (5 years ago)

I think someone else is posing as a DHGATE web site, so when we send our money, its actually going to some scam artist. Either that - or you are hiring mentally retarded people to process these orders. I have never seen such a high percentage of negative reviews.

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Asked by Bill Sinclair (5 years ago)

Yes you are correct

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Answered by Luke (5 years ago)

How can I get a refund. Customer service is not available for some reason. My orders are being shipped to the wrong state.

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Asked by Maurice D Stewart (5 years ago)

Hi Maurice, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Why is it I did everything within my power to make sure I didn't get ripped off from you guys or the third party that goes through y'all but yet as much as I tried to contact customer service and get things straightened out after it happened how was giving nothing but the runaround?

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Asked by Cecil (5 years ago)

How do I track my package?

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Asked by Tracy (5 years ago)

You can't because they didn't send it.

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Answered by Dizz (5 years ago)

HI Tracy, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Do you all have Leather for Crafts

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Asked by Billy Barnett (5 years ago)

is the custom RIC 12 Strings 381-12 V69 Maple Glo 1989 Semi-Hollow Body Natural Electric Guitar Yellow Triangle MOP Fretboard Inlay, Sandwich Neck 4 a real or a fake Rickenbacker

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Asked by Jeff Barnes (5 years ago)

When is my hand bag being delivered didn’t here anything it’s been a week and a half

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Asked by Michele vitello (5 years ago)

Hi Michele, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

Does dhgate sell to individual people?

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Asked by Stacie Jensen (5 years ago)

no dhgate.com is a horrible site for buying things on

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Answered by Silas Tayrien (5 years ago)

When will i receive my package? My name is Fahran Wright and I made a purchase on November 2nd. My account has been charged. Please contact me 703-725-9240 as soon as possible.

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Asked by Fahran Wright (5 years ago)

Hi Fahran, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

I am planning on buying a dress for an upcoming important event and the reviews are scaring me, I had a chat with their "customer service'' asking for a few confirmations.. the English is not the best and they stay a bit vague.. I haven't inserted my credit card details yet.. should I go ahead with this ?

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Asked by Vanessa (5 years ago)

nope dhgate is a BAD site to be ordering items on

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Answered by dhgate sucks (5 years ago)

NO! DON'T DO IT!!

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Answered by Robin Newman Cage (5 years ago)

Is your mechantdise authentic?

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Answered by Shawn (5 years ago)

I still haven't received my package yet??? Why??

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Asked by Ashley Shaddix (6 years ago)

Hi Ashley, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by DHgate Customer Service (5 years ago)

This is why immigrants aren’t allowed in the United States, this is why y’all lie, cheat, steal why tf can’t y’all just be legit wtf bro we’ve literally wasted money on y’all stupid ass site and all you can do is not send anything, send knockoffs or don’t keep in contact with the buyer... aye bro I’m with trump on this one lets keep these bastards where they belong

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Asked by Mekayla (6 years ago)

suck a dick broke bitch, that's what you get for being stupid and ordering from china lol

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Answered by Alexa (5 years ago)

I placed an order 2 weeks ago and haven't heard anything no email and no tracking number or even a thank for your order ...just a message saying your order will ship and my address...this sounds fishy.. please let me know if anyone else have the same problem.

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Asked by Maria Amorim (6 years ago)

Hi Maria, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Answered by Dhgate Customer Service (5 years ago)

why do you get such bad reviews?

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Asked by tracey mccall (6 years ago)

because dhgate is a huge fake dont ever oreder from them

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Answered by screw dhgate (5 years ago)

I ORDERED LEBRONS AND STILL HAVE NOT GOTTEN THEM

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Answered by i love lebrons (5 years ago)

This website is a scam!!! Needs to be report to the BBC and shut down. They are horrible, they take people's money, don't let you get a refund even if you got or didn't receive the items. Need to be reported to Google so they can take it down. Rate: -100 Fraud alert

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Asked by Cacentra Thompson (6 years ago)

its not fraud. i order and i receive and even very fast delivery...

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Answered by alexandru (5 years ago)

If I ordered my prom dress on April 1, 2018 and my prom is on May 19, 2018 should I be worried about my dress. How long do it take for an order to come to you?

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Asked by Jada Coleman (6 years ago)

Yes there a fraud

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Answered by Cacentra Thompson (6 years ago)

Order 3 months in advance and not from DHGate

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Answered by Yup (6 years ago)

DHgate.com Reviews

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