DHgate.com Reviews

1.4 Rating 981 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is DHgate.com returns process?

Helpful Report

(1 week ago)

Greater than 100% of reviewers feedback is DHgate.com returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Money back warranty if any problem or returns. ”

- Anonymous

“ The seller was a nightmare to deal with, they would not provide me with a returns postage label for me to post the shoes back to them and also would not provide a refund until they received the shoes. ”

- Diane Mav

“ And the original page in regards to the returns and disputes, it says how you can fix that, but they were never able to help me and like I said they have blocked me and I have no way to fix this issue now. ”

- Manuel Perez

DHgate.com Reviews

Returns - Difficult