DHgate.com Reviews

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact DHgate.com?

Helpful Report

(1 month ago)

You can contact DHgate.com by Live Chat, Email and Telephone.

Helpful Report

(1 month ago)

60.00%

Industry Average

“ I had a custom made Mother of the bride dress made and it came out PERFECT!! Great communication and customer service. ”

- Anonymous

“ I just wanted to say thank you to the customer service agent who helped me out yesterday she opened a dispute for me and a hour later she got me a total refund from a seller who was not being honest to me. ”

- Erik T

“ It took awhile to get my payment method approved and had quite a difficult time with customer service but I did receive a quality item at half the expense I could find anywhere else. Frustrated but satisfied in the end. ”

- Anonymous

DHgate.com Reviews

Customer Service - Average