DHgate.com Reviews

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DHgate.com resolve customer queries?

Helpful Report

(1 month ago)

Greater than 55% of reviewers feedback is DHgate.com takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

60.00%

Industry Average

“ Well the seller also had an idea to share with me telling me to go to dispute resolution and claim item not as described When I told customer service what they told me to do, the rep told me I would have automatically lost the dispute and the money would of been credited to the seller. ”

- Shawn

“ Very efficient fast service. Easy to navigate website and explains everything. Prices are fantastic blows all competion out of the window Highly recommend ”

- Shane John Simpson

DHgate.com Reviews

Customer Service - Average