“Absolute JOKE !
note there is NO CONTACT NUMBER !!!
Once you process the payment you are done. I am trying to amend my booking online or get in touch with somebody via email but no luck for 1 week !!!
Zero response, zero contact, take your money somewhere else !”
“Direct Ferries downgraded our cabin, didn't tell us, didn't offer refund. After complaining they agreed a £53 refund by email. They never made the refund. Now their customer support are simply evasive and I can get nowhere. I never received the refund. Avoid using Direct Ferries like the plague, they add no value and evade their responsibilities. Instead book direct with the ferry operator, so much more professional.”
“No proper customer support, cancelation fee without prior notice
The ticket for my trip to Catalina Island has been purchased from directferries.com. When I contacted a local company who worked with direct ferries, I have been told that I could cancel my ticket free of charge 24 hours before my trip. The ticket I purchased from direct ferries was canceled one month prior to the trip. Only 57$ was refunded for the 78$ ticket. The customer service number is unavailable.
I won't do business with them again.”
“Whilst during covid, I was able to move my booking, on the return leg, my cabin which I had paid a premium, was removed. I have emailed 3 times and not a single response. There is no customer service when it comes to refunds.”
“Get ahead of this company! Direct Ferries is a huge disappointment. I will never book through Direct Ferries again. Despite current EU law, Direct Ferries refuses to refund my money. The trip was canceled due to Covid 2020 by Direct Ferries. Despite everything and numerous emails, I did not get my 300 € back. My friend, who booked the trip on the same day, got his money back without any problems. It looks as if you are helplessly at the mercy of the employees' arbitrariness. No direct contact is possible and the support is an absolute disaster. The employees try to shift all responsibility from themselves, get caught up in contradictions and are generally not oriented towards a solution .. simply embarrassing”
“I was diagnosed with Covid 19 and unable to travel, I tried to cancel and got nowhere. Direct Ferries stole the best part of £500 from my bank account. No telephone to contact them either.”
“The price was good service teribble, booked ferry had no confirmation, so rebooked confirmation straight away, they charged me for 2 bookings, recieved a refund as sutch 2thirds of charge, numerous emails no answer l didnt think it was my fault that is why l asked for full refund, still no answer, that was 3 weeks ago,”
“I tried to cancel my ferry ahead of scheduled departure using their website. The interface let me think, as per usual - that it was cancelled - however I later found out that they sent an email needing a double confirmation for the cancellation - and thus it never got cancelled.
I contacted customer service - who responded 2.5 months later. Basically saying they were not going to refund anything.
Avoid.”
“I booked a ferry in Italy via Direct Ferries. Tried to add a cabin to my booking around 1 week before the sail. I have received no response from Direct whatsoever...”
“Literally stole our money
We gave them 32 days notice of cancellation. There policy is 28 days.
They tried to offer us half the money which I didn’t accept as that’s not there policy. Then they just took all our money and refused to give us any refund.”
“Booked a Moby Dick ferry from Genova to Olbia and back.
Worst ferries in my life - no places to properly sit (people were sleeping on the floor), the temperature is as cold as in a refrigerator and the lights as bright as in an interrogation room. And this on a NIGHT ferry! Boarding and de-boarding highly chaotic. No surprise the ferries were always late (one hour to over two hours).
And in case of problems, Moby blames it on DirectFerries and DirectFerries blames it on Moby...classical case of diffused (ir)responsibility at the expense of the customer.
If you want to severely torpedo your Sardegna vacation, go on-board Moby Dick. If not then stay away.”
“! DO NOT, UNDER ANY CIRCUMSTANCES, BOOK A TRIP WITH DIRECTFERRIES ! They are the worst customer experience I’ve ever had and their selling techniques are illegal and immoral! They sold me 250€ of fake tickets (wrong price / wrong time of arrival), left me struggling with their operators who, as a matter of fact wouldn’t let us onboard my wife and I without paying overcost, and then Direct Ferries told me to go screw myself when I simply asked them for the refund of this overcost, even though I had attached to my claim all documents and proofs. BOOK DIRECTLY ON THEIR OPERATORS’ WEBSITE (https://www.fredolsen.es/en, https://www.navieraarmas.com/en/ etc…), THIS WAY IT’S CHEAPER AS YOU DON’T PAY FEES TO DIRECT FERRIES, BUT YOU ALSO MAKE SURE TO NOT FACE THIS PROBLEM. Their customer service, Daniele S, David B, Timesha Mattin, are also very insulting and dishonest. Their technique is abusive as they get you a different helpless person answering each time, this way you have to explain over and over the same situation until you get so exhausted psychologically that you give up. I never did write this kind of things but this time it was too much, I had to warn you from them...”
“Do not book with them. Scammers with no real customer service. You won't be able to get hold of them because their phone number on their website is for AA breakdown”
“Worst company ever, customer service is shocking! Left me stranded in Barcelona as I asked them to change my date and they didn’t do it. They then contacted me after about 50 emails, as no number in use for me to call. Told me I would have to pay! Horrific company and will never use them ever again! Wish I could give a 1 star!
You select a booking date and then they show you multiple dates so what you book is not what you asked the system for! Never know such an incompetent company! I will spend the next few weeks posting bad reviews everywhere so people aren’t scammed like me!”
“WARNING DO NOT USE DIRECT…
WARNING DO NOT USE DIRECT FERRIES!!!!!!!!
Try phoning them or even finding a phone number. If you cant contact don't use. I tried to alter a booking; site said error contact by phone. No number available.4 hours of searching later contacted Stena line direct to sort out my booking. Book direct with Stena exactly the same price much better service.
Direct Ferries if you want to answer this review post a working phone number or apology preferably both.
Again DO NOT USE”
