“I have cancelled my Credit card, and D&G found my information again, they blamed my bank.. which it wasn't my bank who leaked my information, it was D&G who seeked the information through a "reader" information they can use to track down any new card you have. Using an "updater servicer" They check data between Mastercard, Visa etc. Poor form of D&G to reseek my information without my permission and blame my bank.”
“I have been trying to get a repair on my washing machine since 10.45am what a nightmare ..past from one to another then got past onto repairer then got cut off had to start all over again then told I can't get you a booking can you ring Whirlpool at Peterborough!!!! JUST GOT SORTED FEEL LIKE CANCELLING ALL MY POLICIES WITH DOMESTIC AND GENERAL and I have been with you years at the start it was so straight forward ring you make a repair date done now it's hard long job to get the right department and date booked ..so disappointed”
“*update on review below- after speaking to a member of staff on the customer relations team as I was so upset I explained the situation (stated below) and he looked into it properly and honoured my insurance. Can’t fault his help, absolutely the kindest person. After this I’d definitely recommend speaking to the customer relations team if you have a problem as they’re 10/10.”
“Ive been on the phone for over a hour a bout my dishwasher and kept on saying that would be answered in so meney minutes but never did I am so disappointed with you ive been with you for years”
“By far the worst insurance company. They accept your money for insurance and then find every excuse they can to not cover you. They asked me to pay for my own engineer with the promise that I will be reimbursed and have now said complaints are ‘looking into it’. I have to wait another three days to be contacted after already being left for a week without a fridge/freezer. I have a toddler in the house and they know this and have it on record and they still don’t have any sense of urgency. I can’t actually believe they have done this and made me £100 out of pocket for an engineer and now won’t cover my appliance when they were the ones who phoned me to take the policy out. They also make you send evidence to an email that isn’t properly managed and emails are constantly lost and you then have to keep sending the same thing multiple times. If you want cover for your appliances I would highly recommend not using this company this has caused so much stress for something they should have rectified.”
“We purchased Hoover Hwash 300 lite in may this year from AOL very very noisy when in a spin my wife reported this and was told if no fault found she would be charged for call out ,engineer stated that the motors are now loud when spinning so no fault found I gather this is a standard con trick so customers take out warranty rather than pay charge the machine is under warranty its only4 months old and motors are not noisy as this is deafening ,I have video of machine in spin cycle and been told by a real Hoover engineer that its ? So I will contact AOL tomorrow and demand machine is replaced and your con insurance will be cancelled, I will take legal action against you regarding this I am sending video to RIP off Britain to expose your con tricks , F McCully wishaw engineer is lucky I work away from home”
“would have given 0 stars if possible.
terrible terrible service from customer services. i have now been without a washing machine for over 6 weeks with the same problem the engineer came today and booked parts which will take up to 4 working days to arrive, so i have to take another day off work to sit and wait for the engineer. i spoke to domestic and general who put me through to their complaints department or customer service agent named Carly who kept telling me to lower my tone which was according to her very rude and very loud, which i am sure she herself would have had the same tone out of frustration if she was getting fobbed off for all these weeks. not helpful at all, they are very happy to take our money each month but when it comes to paying out they are a nightmare. NEVER will i use domestic and general again. complete rip off merchants. lets see if they end up fixing my machine”
“worst service ever, please run and never look back, i have a boiler cover with Scottish power, which falls under Domestic & General, they kept on taking the wrong amount monthly, and when called to complain i was told i do not even have a boiler care and i just had an engineer come out last month to service my boiler, i was on the phone for hours trying to resolve this issue until I got frustrated and told them to cancel the service and put me through to the complaints team, after getting through to the complaints team after holding for an hour, some guy by the name of gary told me to hang on a second he was going to read my file, i was on hold for another 20min before someone came back to the phone and cut the call, i currently still do have all my home appliances covered with thses includes TV, fridge and cooker etc which i have now cancelled Domestic & General UK, its just hurtfull part is that after paying for all this money for years they just keep your money with no fund policy which is a SCAM really, but hopefully this actually reach someone and hopefully some actully takes responsibilty, because its just a SCAM really.”
“Very poor customer service, I booked a dishwasher repair but D&G didn’t not communicate my repair request to the service engineers my husband took a special unpaid day off work in anticipation for the arrival of the engineers. When I called D&G to confirm the time of engineers arrival they told me that they had not communicated the repair request to the service company therefore no availability was now available. They issued me a complaint reference and transfered my call to resolution department who I thought would help me find a solution to my problem but having spoken to Tim who instead of helping had attempted to tell me that it was my fault to book the service repair online (question why advertise to book online if you want us to call and book repair) secondly he advised that as I have extended 2 year manufacturing warranty he told me that I should not book repair with D&G but with the manufacturer (second question WHY IS D&G TAKING MONEY IF WE CAN NOT USE THEM UNTIL AFTER THE 2 YEAR WARRANTY. SHOULD THEY BE TAKING MONEY AFYER THE 2YEAR WARRANTY EXPIRES. In essence this means that D&G TAKE MONEY FOR NOTHING AND DONOT PROVIDE YOU THE SERVICE UNTIL THE END OF THE MANUFACTURER WARRANTY. so be very careful if they policy before taking out the insurance with D&G as they are con-artist after your money. I will be cancelling my service and reporting the to the financial regulator and trading standards agency .”
“Fridge failure twice on 2 months. Failed repair. I'll and disabled customer who stores life saving medicines in the fridge. Insurgent response, a repair booked for 5 days away. Callous, vile call handlers who stated appliances not designed to store medications. Tell that to the millions of diabetics and epileptic who need a fridge. Disgusting and dangerous. I could die waiting.”
“fter waiting 4 weeks for a new screen they brought the wrong one. Also cancelled an appointment after zI had to lose a days wages because the can only give you an all day appointment. Not even an appology
The same thing happened once before
Unfortunately D and G use them.
I have contacted BBC watchdog who said they will look into it as this is one of many complaints.
I pay £9 a month and left with no TV for the whole World Cup and lose £150 for a days work and now have to wait another 3 weeks
worst company Ive ever dealt with”
“My oven has been not working since April. Have called severeal times but engineer who came said the part had not been received. Then received notification that it would be replaced. Nothing to this date 5 July at 112.30.
Please don't use this company to insure your goods.
Alison”
“We have been paying for many years for tumble dryer, washing machine and dishwasher care plan. We cancelled washing machine and dishwasher care plan 2 yrs ago but when we had washing machine plan, they replaced our previous expensive Dyson washing machine with much cheaper Hotpoint WMEF963 washing machine which recently started leaking water from bottom. We also have recently cancelled our tumble dryer care plan with them. We have had care plan for many yrs on our expensive Bosch condenser tumble dryer, (20 yrs old) but when it recently stopped working they replaced it with a much cheaper Hotpoint 8kg graphite condenser tumble dryer worth £258 from ao (they only gave me choice of 2 models). I had to wait good 7 days for delivery. Customer service agents can also be quite rude and not very helpful when you ring. If you ring D and G customer service agents, they will then tell you to ring the manufacturer yourself to arrange the repair.”
“Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone.”
“Don't sign up.
Awful customer service and shocking response time.
Leaving a family without a working oven for over a month is disgusting.
Not calling back to discuss the complaint shows how much they value their customers”
“Shocking service, elderly customer recovering from an operation had a new dishwasher delivered with missing parts, D&G pass the buck to speak with whirlpool, over 14 hours on hold with promises over the last few weeks to send missing parts, none materialised. D&G don’t care and won’t help.”
