Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported the fault with my washing machine on :-18/11/22 .. I’ve had 3 visits thus far . Every time there’s a problem , no part supplied , then faulty part supplied .. They promised to rectify the problem by the 14 th Dec & now they’ve postponed until the 16 th Dec .. I’ve probably paid for this machine several times over ( it only needs a bearing ) & it seems they don’t give a hoot .. Disgusting service who just don’t care …”

Helpful Report

Posted 2 years ago

“I think if I could I would leave a 0 star review. We took a policy put with them and were told a policy is better than a outright repair. After 5 weeks of waiting and having had 2 appointments cancelled, one engineer arrive without the required parts today we got a call to be informed there was an admin error and they cannot fix the machine at all. Yet the engineer who looked at it said 'good news, it fixable. Bad news, not today'. So my experience of this company is that they have outright lied and 5 weeks after waiting they have cancelled out plan and give us £10 compensation.”

Helpful Report

Posted 2 years ago

“South African Call Center for an English based Company.....the manager had no idea of the cover I had taken for my washing machine via Argos in England....I had to quote the marketing in my cover letter to her....I then requested someone who could understand the Company Insurance I had purchased when I purchased my machine....laughable and upsetting at the same time. They had no idea. Requested CEO Office contact , name, email, they had no idea who they are working for. So.....after purchasing cover at 5.79 per month and still awaiting repair to my washing machine, I am told parts will be available in another 11 days, in total no washing machine for 17 days, disabled Mum who I am a carer for....disgusting....raised a complaint with the South African Call Center and I am told the Resolution team in England will respond in 3 to 5 days..... !!@!!!!”

Helpful Report

Posted 2 years ago

“Absolutely joke this company wasted my 3 weeks for TV repair and on the of appointment no one turn up...very disappointed”

Helpful Report

Posted 2 years ago

“Had an extended warranty with Argos on my Gtech vacuum. The wheel broke off on beginning of August and I found out it was D & G it was insured with. After months of phone calls and emails and frustration to get it fixed I finally received my cheque for £40 last week. I shall never deal with them again.”

Helpful Report

Posted 2 years ago

“was willing to give them SEVEN tries over SIX months to fix the issue….they never did and I want my unit replaced or the money refunded that was spent to buy the unit so I can buy another wine refrigerator from another company.”

Helpful Report

Posted 2 years ago

“Have insurance with D G called them out for repair took 10 days to turn up on a 2 year old dishwasher guy turned up said have to order parts but when we return you will have to disconnect water and electric supplies and remove from surround,I am a pensioner how do they think I or anyone else would be able to do that after spending one hour on the phone and live chat I will have to pay someone else to take out and put back DO NOT SIGN UP FOR THERE INSURANCE at hey are con merchants 😡😡😡😡😡”

Helpful Report

Posted 2 years ago

“Very poor, have been paying for cover for many years. Called them out for the first time to a leak in my airing cupboard. Shocked to find that it wasn't covered by my PLATINUM policy!!!! Cancelled the policy on the spot as its clearly not fit for purpose. Took out a new policy with another insurer after paying a plumber to fix the problem privately. The new company sent out an engineer to service my boiler although domestic and general had done it recently. The engineer who came out today insisted that my boiler had not been serviced, he said that no one had looked after my boiler for years never mind serviced it. He will be sending me this in writing for me to take it further with domestic and general. This company is a con. Don't take out a policy with them.”

Helpful Report

Posted 2 years ago

“Appalling service. Showed complete lack of care and skill when installing my Zanussi washer dryer. Caused flooding of kitchen three times and after two months it's still not fixed. Should be struck off!!!”

Helpful Report

Posted 2 years ago

“Been trying to get in contact with you but say busy all the time had a engineer booked for 2.11.22 he phoned on the 31.10.22 said he would tex me near the time he would be at my house but did not appear thought he would have came on original date witch would have been the Wednesday will be cancelling my contract.”

Helpful Report

Posted 2 years ago

“don,t like being pushed around to manufactures l paid you the cash and need engineer ASAP Bosch can,t come tues 15th nov l am 80yrs old and a carer who has day every no fast people with emergencies l have been with you for many years if this is changed and an engineer does s not arrive repairs will close my account also l t was forwarded toWORLD NEW for my cooker they do not do repairs DIS APPOINTED LETDOWN”

Helpful Report

Posted 2 years ago

“Tried to book a repair, and although the policy is being paid for by DD the call handler couldn't find me. Eventually she did, booked a repair, engineer sent to an address 35 miles away WOT!!!. 7 phone calls later with different people still no appt, crying now with frustration I was fobbed off with a phone call to a company 60 miles away who don't repair Hotpoint any way. Still no working cooker, which btw is less than 2 years old. AVOID AVOID AVOID.”

Helpful Report

Posted 2 years ago

“I have been with domestic and General for years to start with it was only a small amount of money, it then went up to 5.99 a month, then last year £8 a month, just had a call to say it’s being put up to 3 payments of £78, who has that spare??? I can buy a new washing machine for that and get 12 months cover free. It’s a joke and I’m extremely disappointed. Won’t be using you again”

Helpful Report

Posted 2 years ago

“Hopeless to deal with. Takes forever to have them visit just to diagnose the problem and that’s just the start. Going to be without a refrigerator for over a month and it’s the second time it has broken in 6 months. Whirlpool is terribly unreliable and should not be partnering with such and equally terrible repair partner. Stay away.”

Helpful Report

Posted 2 years ago

“The only advice I can give future customers is read all the reviews on this company, Domestic and General, before you sign up ! The experience I have hade today echoes all the previous customers who have basically been banging their heads against a brick wall trying to obtain the so called excellent service promised in the paperwork. I will be going into Currys store tomorrow to speak to the manager to ask if they still recommend the cover provided by Domestic and General. If so, to me it appears that they may be ignorant to the fact that they are promoting what seems to be nothing but a " legal" scam. I, like many others, have now to wait another week before I might get my washing machine repaired. After reading all the bad reviews I seriously believe there is more chance of hell freezing over. Also, like many others, I have parted with a substantial amount of what I thought was insurance money over the years. I do not intend to let this matter drop and will return to this review section in due course.”

Helpful Report

Posted 2 years ago

“Absolutely terrible company. Trying to get in touch is a right nightmare. Going to change company.”

Helpful Report

Posted 2 years ago

“Circular loop of hopelessness trying to get one item out of two repaired, once in the year... tried online: no engineers in this area - please call. Called - wait - details taken - transferred to engineer (whirlpool) - wait 23 mins again - to be told we don't do your drier make - try ringing domestic and general (I said I did, thats who transferred me to you!). So, back to Domestic and general by phone (wait) - Oh you should have rang Hotpoint Candy - I said YOUR adviser put me through to the engineer - Sorry, D&G say, Ill put you through now to H/C... - wait 20 mins - line then goes dead while waiting. One hour on lines and ZERO result . You will be better off saving your money in a jar, and going direct to a repairer!”

Helpful Report

Posted 2 years ago

“Despicable company ; took the premium and was changed monthly without fail then and your disgusting company said my washing machine would be recalled. On 05/10/2022 and I have not heard a single thing since”

Helpful Report

Posted 2 years ago

“What's happening 😕 to a company that used to support customers We are not getting the level of service you once offered on average 5 weeks for a disabled wheelchair vetran to get repaired a washer l have 10 months to run with your company 🤔 but after 15 years it's time to change 😉 find someone more reliable don't want a refund just a better reliable service customers will pay the price for a reliable service as for Future Customers think before commencing any repair agreement as D & G can't always deliver a service at any price”

Helpful Report

Posted 2 years ago

“'Relax, we've got you covered' is their slogan. What a joke! Four weeks we've been waiting for a repair to our washing machine for what we were told by the engineer is a simple part replacement. D&G customer service is, on the whole (with very few exceptions) diabolical and many of their staff are rude. They work with a company called Pacifica who are supposed to organise the engineer/repair side of things. Both companies blame the other for their poor (non-existent) service and neither communicate with one another. We've had our repair canceled four times, each time with less than 24-hours notice and a new date given - usually a week later. We still have no guarantee that the repair will ever take place. If we'd known this would be the case, we would never have paid for insurance as the monthly payments just aren't worth it. Yes, not having insurance may mean you pay more in the long run for arranging repairs yourself or replacing the machine sooner than you'd prefer to, but you wouldn't have to put up with this pathetic (non)service and the endless phone calls and stress is causes. How are companies like this not regulated and either demanded improvements or shut down. 7% of reviewers recommend them. That says it all. AVOID AT ALL COSTS!”

Helpful Report

Posted 2 years ago

Domestic and General is rated 1.7 based on 608 reviews