Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online portal, inaccessible when I wanted to report 2 appliances which have broken down. Called the following morning, 17/02/20, the Agent at first made me aware will need to transfer me as to book the repair to my swan cooker but booked the appointment for my Indesit washing machine, asked a question, I answered, whilst answering he stated to talk as well, I am still answering, I stopped talking and asked him to repeat since had not heard, he hung up😱, he was not very professional from the beginning, however due to the long wait, website not working, therefore this would have been done online, I simply called back and cancelled the policy, will but new appliances or go to British Gas.”

Helpful Report

Posted 5 years ago

“The engineers came to assess the TV a day after I rang. They were polite and efficient and assessed the problem and the solution while they were there (replacement TV needed). There was a couple of minor delays between the engineers that assessed my TV D&G so getting a replacement took a matter of a day or two longer than perfect. Customer services were very helpful throughout. I'm happy.”

Helpful Report

Posted 5 years ago

“Engineer cane out as arranged to fix washing machine. After he left I noticed a leak under the sink where he had incorrectly reconnected the pipes and also my baseboard had been snapped and he had put it back in place without saying anything. When I reported this he denied it and said it was like that before he removed it but luckily I had photos to prove it. The repair to the washing machine seems ok but the customer service thereafter was diabolical as the right hand didn't seem to know what the left hand was doing. Since I was within my statutory rights period I cancelled the policy. Joke of a company .”

Helpful Report

Posted 5 years ago

“A very incompetent company... They don't mind taking your money but fail to deliver a service they they promise to deliver. I waited for the engineer to turn up after booking an appointment over a week prior. Their customer service even called with the ordasity of trying to sell me more insurance and even confirmed the appointment. I called up at 5.30pm after waiting on hold for 20 mins where the operator assured me he should still be on his way to complete work even though she could not reach him on his phone.... Needless to say I'm still waiting. A JOKE OF A COMPANY!!!!!!”

Helpful Report

Posted 5 years ago

“I reported my broken washing machine to D&G. Engineer came out within 3 days. He didn't have the parts with him, so arranged to come the following Tuesday which he did and replaced the drum and motor and machine works really well and I am pleased with the cover.”

Helpful Report

Posted 5 years ago

“Booked an engineer to fix my washer/dryer. He turned up but clearly did not want to fix it as his "van got broken into and they took the cable he needed". Said would he back the next day did not turn up. Answerphone message left on my voicemail saying would come the next day did not turn up. Checked my appointment online and he'd 'completed' the job. Tried to ring could not get through to either engineer or customer services, but did chat with someone on their live chat. Painful experience that was! 40 mins just to try and establish when an engineer would come, was told a phonecall would be returned, guess what, no call!!!! Have cancelled DD. Complete incompetent company DO NOT USE.”

Helpful Report

Posted 5 years ago

“I could not cash a cheque from domestic and general on time and requested to reissue but they were delighted to keep that money knowing the cheque was never cashed....and refused to send it again.... Utter disappointment”

Helpful Report

Posted 5 years ago

“Engineer turned up late in a Mercedes with a rucksack. Didn't even open fridge/freezer. Said he would order part and we would get a text. No idea when job would be completed. Have paid for this insurance for many years. Decided to buy a new fridge/freezer as I cannot stand the incompetence of this company. I an very disappointed with the service I received and the engineer was useless!”

Helpful Report

Posted 5 years ago

“I found dealing with them to be a very unsatisfactory experience.”

Helpful Report

Posted 5 years ago

“My television was accidentally damaged moving it from one room to another, the engineer came the day after I reported it and was replaced with a better model and my premium was reduced to £4.50 a month which I feel is reasonable as it covers everything including accidental damage”

Helpful Report

Posted 5 years ago

“FRAUD!! DO NOT USE DOMESTIC & GENERAL!! When we took out our policy they clearly stated they would replace our washing machine if it could not be fixed. When the mechanic came round he confirmed that the machine could not be fixed, so we expected D&G to uphold our agreement. However, they are flat out refusing to replace the machine with no valid reason. All the while we still don’t have a functioning washing machine. When we took out the policy D&G said we were buying “peace of mind”, however all we have is a broken washing machine, a long email exchange with an incompetent D&G claims rep and a mountain of laundry. It’s needless to say, but I wouldn’t recommend D&G. I’m genuinely astounded that they are still in business if they treat customers this way.”

Helpful Report

Posted 5 years ago

“17 days and two visits to get the washer fixed over Xmas Our door on our Hotpoint washer broke 22nd December so we booked the next day and got an appointment 30th December. So no washer over Christmas not ideal but with a little help from family and some wire we got there. So today our repair man came round he could not get out quick enough replaced the door and gone within 15 minutes. He asked if there was anything else wrong with it which I didn't think there was and he was out of the house. One wash down and the door alert is now flashing! Can't even get it open now, the latch is fixed but now the door won't open and the cycle won't finish. Rang up D&G and the lady did not even apolgise and just said she would ring the repair man to see if he was in the area, which he wasn't and that the next available date was 7th of January. So 17 days without a washer and over Christmas and new year. No apologies or trying to fast track it through as they had made a mistake. Seems like they just want to get the job done as quickly as possible and out of the house no testing or seeing if it actually works. If I could cancel I would but my policies have all just renewed!”

Helpful Report

Posted 5 years ago

“Totally useless, when my washing machine failed, they didn't want to know! Even though I had paid the just under £4000 pounds over 19 years.”

Helpful Report

Posted 5 years ago

“My washing machine broke down 2 weeks before Xmas engineer came on 13 Dec said parts were not available as machine to old cut a long story short I was told I could have a replacement machine I am waiting and feel annoyed with domestic and general for dragging they feet to complete as I still have no machine and now 3 weeks can you imagine how angry I am”

Helpful Report

Posted 5 years ago

“Washing machine broke waited 2 weeks for them to come out 18th December guy comes out need new drum he told me they will phone you tomorrow engineer not coming out till 8th January quite a good while to wait with 4 prying house been a fortune with laundrette and taxi fair also feel as if I should be compensated for laundrette bills will not be going with this company as the wait is absolutely a joke thought by paying every month past year would be quick going to go with a company that is a lot quicker service with customer 😡”

Helpful Report

Posted 5 years ago

“excellent service my washing machine broke down on Monday called dom.gen.engineer came on Thursday deemed it unrepairable new washing machine delivered on Friday and installed by AO.great service would recommend ins.by domestic general as a must have so thank you very much”

Helpful Report

Posted 5 years ago

“I have been paying monthly insurance and the customer service is poor. Website is poor, service is poor. Please everyone dont waste your money or time with this company”

Helpful Report

Posted 5 years ago

“Had no machine since nov . Was written off for replacement mon . Rang explained I have a embarrassing medical condition that I need a machine got pushed from pillow to post and been spoken to rudely not phoned back etc etc and it could now take another 48 hours to sort which will be four days before I even can order new machine if it happens!!! Disgusted”

Helpful Report

Posted 5 years ago

“The customer service is absolutely atrocious. Call handlers are rude, the managers refuse to speak to you, the call handlers have discusting attitude and hang up when they can't be bothered speaking. Would 100% NOT recomend this company.”

Helpful Report

Posted 5 years ago

“Horrible experience .”

Helpful Report

Posted 5 years ago

Domestic and General is rated 1.7 based on 608 reviews