Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 606 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 606 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Engineer cane out as arranged to fix washing machine. After he left I noticed a leak under the sink where he had incorrectly reconnected the pipes and also my baseboard had been snapped and he had put it back in place without saying anything. When I reported this he denied it and said it was like that before he removed it but luckily I had photos to prove it. The repair to the washing machine seems ok but the customer service thereafter was diabolical as the right hand didn't seem to know what the left hand was doing. Since I was within my statutory rights period I cancelled the policy. Joke of a company .”

Helpful Report

Posted 5 years ago

“A very incompetent company... They don't mind taking your money but fail to deliver a service they they promise to deliver. I waited for the engineer to turn up after booking an appointment over a week prior. Their customer service even called with the ordasity of trying to sell me more insurance and even confirmed the appointment. I called up at 5.30pm after waiting on hold for 20 mins where the operator assured me he should still be on his way to complete work even though she could not reach him on his phone.... Needless to say I'm still waiting. A JOKE OF A COMPANY!!!!!!”

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Posted 5 years ago

“I reported my broken washing machine to D&G. Engineer came out within 3 days. He didn't have the parts with him, so arranged to come the following Tuesday which he did and replaced the drum and motor and machine works really well and I am pleased with the cover.”

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Posted 5 years ago

“Booked an engineer to fix my washer/dryer. He turned up but clearly did not want to fix it as his "van got broken into and they took the cable he needed". Said would he back the next day did not turn up. Answerphone message left on my voicemail saying would come the next day did not turn up. Checked my appointment online and he'd 'completed' the job. Tried to ring could not get through to either engineer or customer services, but did chat with someone on their live chat. Painful experience that was! 40 mins just to try and establish when an engineer would come, was told a phonecall would be returned, guess what, no call!!!! Have cancelled DD. Complete incompetent company DO NOT USE.”

Helpful Report

Posted 5 years ago

“I could not cash a cheque from domestic and general on time and requested to reissue but they were delighted to keep that money knowing the cheque was never cashed....and refused to send it again.... Utter disappointment”

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Posted 5 years ago

“Engineer turned up late in a Mercedes with a rucksack. Didn't even open fridge/freezer. Said he would order part and we would get a text. No idea when job would be completed. Have paid for this insurance for many years. Decided to buy a new fridge/freezer as I cannot stand the incompetence of this company. I an very disappointed with the service I received and the engineer was useless!”

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Posted 5 years ago

“I found dealing with them to be a very unsatisfactory experience.”

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Posted 5 years ago

“My television was accidentally damaged moving it from one room to another, the engineer came the day after I reported it and was replaced with a better model and my premium was reduced to £4.50 a month which I feel is reasonable as it covers everything including accidental damage”

Helpful Report

Posted 5 years ago

“FRAUD!! DO NOT USE DOMESTIC & GENERAL!! When we took out our policy they clearly stated they would replace our washing machine if it could not be fixed. When the mechanic came round he confirmed that the machine could not be fixed, so we expected D&G to uphold our agreement. However, they are flat out refusing to replace the machine with no valid reason. All the while we still don’t have a functioning washing machine. When we took out the policy D&G said we were buying “peace of mind”, however all we have is a broken washing machine, a long email exchange with an incompetent D&G claims rep and a mountain of laundry. It’s needless to say, but I wouldn’t recommend D&G. I’m genuinely astounded that they are still in business if they treat customers this way.”

Helpful Report

Posted 5 years ago

“17 days and two visits to get the washer fixed over Xmas Our door on our Hotpoint washer broke 22nd December so we booked the next day and got an appointment 30th December. So no washer over Christmas not ideal but with a little help from family and some wire we got there. So today our repair man came round he could not get out quick enough replaced the door and gone within 15 minutes. He asked if there was anything else wrong with it which I didn't think there was and he was out of the house. One wash down and the door alert is now flashing! Can't even get it open now, the latch is fixed but now the door won't open and the cycle won't finish. Rang up D&G and the lady did not even apolgise and just said she would ring the repair man to see if he was in the area, which he wasn't and that the next available date was 7th of January. So 17 days without a washer and over Christmas and new year. No apologies or trying to fast track it through as they had made a mistake. Seems like they just want to get the job done as quickly as possible and out of the house no testing or seeing if it actually works. If I could cancel I would but my policies have all just renewed!”

Helpful Report

Posted 5 years ago

“Totally useless, when my washing machine failed, they didn't want to know! Even though I had paid the just under £4000 pounds over 19 years.”

Helpful Report

Posted 5 years ago

“My washing machine broke down 2 weeks before Xmas engineer came on 13 Dec said parts were not available as machine to old cut a long story short I was told I could have a replacement machine I am waiting and feel annoyed with domestic and general for dragging they feet to complete as I still have no machine and now 3 weeks can you imagine how angry I am”

Helpful Report

Posted 5 years ago

“Washing machine broke waited 2 weeks for them to come out 18th December guy comes out need new drum he told me they will phone you tomorrow engineer not coming out till 8th January quite a good while to wait with 4 prying house been a fortune with laundrette and taxi fair also feel as if I should be compensated for laundrette bills will not be going with this company as the wait is absolutely a joke thought by paying every month past year would be quick going to go with a company that is a lot quicker service with customer 😡”

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Posted 5 years ago

“excellent service my washing machine broke down on Monday called dom.gen.engineer came on Thursday deemed it unrepairable new washing machine delivered on Friday and installed by AO.great service would recommend ins.by domestic general as a must have so thank you very much”

Helpful Report

Posted 5 years ago

“I have been paying monthly insurance and the customer service is poor. Website is poor, service is poor. Please everyone dont waste your money or time with this company”

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Posted 5 years ago

“Had no machine since nov . Was written off for replacement mon . Rang explained I have a embarrassing medical condition that I need a machine got pushed from pillow to post and been spoken to rudely not phoned back etc etc and it could now take another 48 hours to sort which will be four days before I even can order new machine if it happens!!! Disgusted”

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Posted 5 years ago

“The customer service is absolutely atrocious. Call handlers are rude, the managers refuse to speak to you, the call handlers have discusting attitude and hang up when they can't be bothered speaking. Would 100% NOT recomend this company.”

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Posted 5 years ago

“Horrible experience .”

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Posted 5 years ago

“Absolute waste of money and time having a policy with these guys. Read your T+Cs carefully. What they did do was replace a faulty fridge freezer. So in that respect they did at least deliver there. What didn't work quite so well was basically everything else. Fridge/Freezer was integrated - replacement delivered but old one couldn't be taken as they aren't insured to remove integrated appliances.... Were we informed beforehand? No. AO very apologetic and confirmed they constantly hear complaints from customers about D and G customer care. Resolution there came none except an apology for not informing us and a recommendation to use checkatrader to get the old one removed prior to installation of the new. Cost so far £80 (owing to D and G not informing this was last minute and the fridge needed installing the following day) plus spend to date on a policy with D and G which I dread to think about having to add up given the care received. When informed D and G that the person living in the property was elderly and it took two men to lift the appliance just to deliver therefore there was no way it could be switched off ahead of being replaced the response from D and G was sorry use checkatrader and get it switched off. Apologies again but no real action from D and G other than to say they could reschedule the appointment to install the new fridge freezer. AO also put out as they have had to reschedule a collection for the old fridge as well so everyone but D and G suffer. Absolute joke of a company. There is a reason they get so many bad reviews. Now we know they are all true. I would honestly rather just pay for a new fridge than give these jokers any more of my money.”

Helpful Report

Posted 5 years ago

“Had to pay for a boiler engineer myself. Supposed to pay me back but guess what nothing. Policy through Scottish power and guess what they can’t help.”

Helpful Report

Posted 5 years ago

Domestic and General is rated 1.7 based on 606 reviews