DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,017 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,017 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st January 2025

DoorDash 1 star review on 26th January 2025

2202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unacceptable Customer Service & Policy – Final Order with DoorDash Dear DoorDash, I’m writing to express my frustration with a recent experience that made it clear I can no longer use your platform. On January 22, 2025, I placed an order from Topey’s Kitchen, assuming my food would be ready for pickup. Upon arrival, I found a sign stating the restaurant was closed from January 3 to January 24. Since the restaurant was closed, I expected the charge to be automatically refunded. When I called customer service on January 24, I was assured that my claim would be escalated and resolved. However, when I followed up a few days later, my claim was rejected. I then reached out to your claims team, only to be told that I should have disputed the charge immediately—even though I had no way of knowing the store’s status at the time of placing the order. At that point, I was informed that nothing could be done because a ruling had already been made. After spending nearly an hour on the phone between hold times and back-and-forth explanations, I was left with no resolution. DoorDash essentially took my money for a service that was never provided. Fortunately, I used my credit card and was able to recover my $77.33 through Chase within hours. This experience made it clear that DoorDash prioritizes policy over fairness, and I refuse to support a company that treats its customers this way. I will not be using DoorDash again, and I will be sure to share my experience with others who rely on delivery services. Sincerely, Mark Patterson”

Helpful Report

Posted 1 hour ago

“They tried to tell me that I cancelled my order after 8 minutes when I cancelled it 1 minute after I saw it would be delivered after 2 hours. When I cancelled it I got no money back and no food and customer service was no help and told me I would get nothing back. Completely unfair. Bye bye doordash.”

Helpful Report

Posted 8 hours ago

“Received alert order was delivered, with a photo, got to door order missing...... looking at photo, the driver didn't even walk up to door to place order, it's in hallway near my neighbors wall.....bag looked like it was tampered with too..... called door dash and saying they can't help to call subway, since we order directly on their site, subway says it's on door dash.....no refund .... and no information on who the driver was”

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Posted 11 hours ago

“Never again Everything happens for a reason cause now I’m cooking again. No more door dash Bad service”

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Posted 15 hours ago

“If I could give a no star it would be nice very bad customer service.”

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Posted 16 hours ago

“Ordered using Door Dash and 3 different drivers were sent. The first driver picked up my order but never delivered. The 2nd driver never picked it up and the 3rd driver is waiting for a new order. All told a 2 1/2 hour wait for ab order that would have taken 30 minutes. I will not be using doordash anymore.”

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Posted 16 hours ago

“This organisation is one of the worse When it comes to customer care Total disaster”

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Posted 18 hours ago

“Called to speak with their health and safety dept just to report that my order had dairy and was causing an allergic reaction. Wasn't seeking anything more than the coffee being credited, but was breaking out in hives and had to use my rescue inhaler. Didn't respond to the chat agent in under one moment, was disconnected multiple times. Asked them to please give me time to describe my issue. Called, and was rushed on the phone by the health and safety representative who was irritated waiting for a photo of my coffee. The credit or the process wasn't even the issue, but the way they chatted and spoke to me was unprofessional and extremely poor customer experience. Too many other issues, would recommend not bothering with them.”

Helpful Report

Posted 23 hours ago

“Finnish company called Solar Foods DoorDash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +1 8O5 ( 41O} 56OO completed requirements, outlined by the Food and Drug Administration, that allow the company to sell a powdery protein made of pasteurized bacteria. DoorDash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +1 8O5 ( 41O} 56OO Edible microbes face considerable hurdles to going mainstream, however. Would-be producers need to ensure that their organisms are safe”

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Posted 1 day ago

“Not even 1 star it deserve one of the worst app”

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Posted 1 day ago

“My day was literally ruined when I didn't get my lunch yesterday because the Dasher delivered it to the wrong door, far away, and left it outside where someone must have grabbed it. He says he tried texting me for 27 minutes, and he did. But those messages didn't hit my phone until it was too late because signals inside the building where I work are extremely weak. If he had followed my instructions for getting to the front door, the right door, and ringing the call bell, he would have handed me my order as I requested, and I wouldn't be writing this review. Door Dash customer service didn't care enough to give a refund or another lunch. Needless to say, I will not use it again.”

Helpful Report

Posted 1 day ago

“Ordered cold medicine through Walgreens. Get the bag but no cold meds. The driver took them. So I called Door dash- they won’t help, I ordered through Walgreens. Called Walgreens- they won’t help. Sent it through Door Dash. The driver removed the sticker telling me who he was. He’s a mess thief. Won’t order this way again. Or use either company!!!”

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Posted 1 day ago

“after expressing my private concern over a chat with your company.. at 10:45 pm, (close the chat sessions well).. DoorDash representivie calls my HOMELINE! Wakes up my children! Unbelievably desperate! I don't call the DoorDash staff at home at this time of night, to wake up they're family! Keep it appropriate! this is absolutely NOT only disgusting but Vulgoar! Who does that!?”

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Posted 1 day ago

“I am very disappointed with my recent experience with DoorDash. I placed my order with clear instructions for the driver to ring my apartment number and deliver to my door. Unfortunately, the driver left my order in front of the building (a block of 4 apartments) without even bothering to ring, despite the freezing temperatures (around -15°C). My order was left outside for 30 minutes, and of course, it arrived cold. This was only my 3rd order with DoorDash, and the first two were fine. I contacted customer service to request a refund, but they told me it wasn’t possible. I insisted multiple times, but to no avail. The only compensation offered was $8, which doesn’t come close to making up for the poor delivery and quality of the food. I’m really disappointed by the lack of professionalism and the response from customer service. I do not recommend.”

Helpful Report

Posted 1 day ago

“Horrible company. Out of town and ordered over $50 worth of food. Dasher picked the order, walked out, then returned the food and refused to deliver. Door Dash refused to issue a refund and I've been on chat with them for 5 days and no resolution. DO NOT USE THEM!!”

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Posted 2 days ago

“The legal standoff began back in February DoordashCUSTOMER SERVICE +𝟭 𝟴𝗢𝟱 (𝟰𝟭𝗢)' 𝟱𝟲𝗢𝗢 Doordash PHONE NUMBER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 when Indian Forest Service officer Sanjiv Chaturvedi challenged the Lateral Entry scheme before the Nainital Bench of the Central Administrative Tribunal on the ground that it lacked legal sanctity and procedural rigour.”

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Posted 2 days ago

“I completed multiple orders for DoorDash today and when it was time to cash out my earnings they did not allow me to cash out and even took more money out than I earned and said my earnings were negative. When I called for an explanation they kept hanging up on me. There is no logical reason why I did my work and they took my money. I’m thinking it’s because I received a large tip CASH. Which has nothing to do with my other deliveries. Customers can tip what they choose. Where is my money DoorDash I don’t work for free!”

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Posted 2 days ago

“DoorDash was refund only $5 dollars to and order that I wasn’t unable to even eat , almost 2 weeks later still didn’t receive $5 called and they claim they processed and there was nothing more they would do even tho I never received refund !!!”

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Posted 2 days ago

“Always a issue and nasty customer service”

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Posted 2 days ago

“I don't even write reviews, but DoorDash was AWFUL. Absolutely awful. Wouldn't let me pay. Made me change cards. Then to Venmo. Then to my Paypal. Nothing could get through and there's plenty of funds on all. Just kept telling me to change payment method. I googled it and I'm not alone. Screw this app. I spent so much time and needed it to come through tonight. I'm done.”

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Posted 2 days ago

DoorDash is rated 1.3 based on 23,017 reviews