Name: DPD
Rating: 1.15

“I ordered a delivery for my wife, it was supposed to be delivered Saturday 27/12, the usual email confirmed beforehand. nothing happened checked track my parcel stated date had been changed due to my request- no such request. Received another email staying it would be delivered 30/12 again no delivery - track my parcel still at depot. Had a go at the on line chat probably better response out of the local cemetery . received a call from dpd local depot somebody had changed the label from Saturday to Monday but nobody at the depot knew why or why it wasn't delivered today . phoned the company I placed the order with and in the end ended up with their director of customer services for UK and USA. This was because one of their managers had telephoned DPD who informed them that my parcel had been delivered to the local dpd drop of point and I didn't need a pass code just some id as the parcel is waiting to be collected. Off I went no parcel so clearly not only happy to joe public but their major account customers as there was no parcel been delivered got a refund of the company ordered with and one of dpd major account customers not very happy about being lied to why cant there be an option for 0 stars 1 star means they are not 100% useless”

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Posted 5 years ago

“Slow unreliable delivery times!”

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Posted 5 years ago

“Horrible company! 2 parcels missing, rang to see where they was, apparently with a neighbor even tho I did not say to leave them there, no note left ow and I was at home which he knew as he did delivery 1 parcel to me and left the other 2. Bearing in mind when he did knock he rang the bell and punched the door, sounded like he was trying to break in! So I went knocking on doors, in the freezing cold, nothing. Rang back, they said someone would call me back that day, no one did. Next day I rang back as still no parcels (and this was xmas eve) no one knew where they was, but the customer service, Joseph, though it was a good idea to HANG UP ON ME!!! So rude, I was fuming! Rang back ofcourse, no one cared, manager was meant to call back that day, no one did. Week later finally get a call, said I want a written apology, in short words, she said maybe! I said how much stress they've caused me, but didnt care, just said my tone was upsetting her and that if that's how I spoke to Joseph that's why he hung up. VILE! No one should be hung up on, he was saying stuff that wasnt true to me, not listening etc. So doing a terrible job, as for her today, again wasnt listening to me. If she dont listen to people, dont give them respect and are rude then dont exspect them to be nice back, that's not how it works. DONT USE THEM!!!”

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Posted 5 years ago

“Horrible company! 2 parcels missing, rang to see where they was, apparently with a neighbor even tho I did not say to leave them there, no note left ow and I was at home which he knew as he did delivery 1 parcel to me and left the other 2. Bearing in mind when he did knock he rang the bell and punched the door, sounded like he was trying to break in! So I went knocking on doors, in the freezing cold, nothing. Rang back, they said someone would call me back that day, no one did. Next day I rang back as still no parcels (and this was xmas eve) no one knew where they was, but the customer service, Joseph, though it was a good idea to HANG UP ON ME!!! So rude, I was fuming! Rang back ofcourse, no one cared, manager was meant to call back that day, no one did. Week later finally get a call, said I want a written apology, in short words, she said maybe! I said how much stress they've caused me, but didnt care, just said my tone was upsetting her and that if that's how I spoke to Joseph that's why he hung up. VILE! No one should be hung up on, he was saying stuff that wasnt true to me, not listening etc. So doing a terrible job, as for her today, again wasnt listening to me. If she dont listen to people, dont give them respect and are rude then dont exspect them to be nice back, that's not how it works. DONT USE THEM!!!”

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Posted 5 years ago

“DPD failed to deliver a violin I purchased on eBay and will not tell me where it is! I purchased a violin on ebay. I paid the seller to pay DPD to deliver it. I have been charged for it and have repeatedly asked DPD where it is. They refuse to tell me. They say they can only deal with the seller, The seller says that he can't find out where it is from DPD! Ebay tells me they believe me but cannot issue a refund until DPD admits they delivered to an unsafe place. The photo DPD present of its delivery is not of anywhere in my building. I am told they have no signature for its receipt. DPD write that they believe I have not received it. I remain out of pocket and with no violin. Never trust DPD. And never trust ebay! This is dreadful and shameful customer service.”

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Posted 5 years ago

“Everything went wrong... Parcel pickup late, lost in transit, sent from Brighton to Glasgow, mysteriously made to collect from pickup shop.. But parcel not there, promised call backs and updates, didn't get any.. Parcel delivered to wrong adress.. A week of broken promises... Still don't have parcel. Dpd have ruined my Christmas... ,”

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Posted 5 years ago

“Driver was due by 6pm on Monday. Rang on Tuesday to see where it was. Driver "ran out of time" so it wont be delivered till Friday. I've seen better delivery from a carrier pigeon”

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Posted 5 years ago

“I was in my kitchen when Colin the delivery guy arrived. He plainly was in a hurry and as I was obviously at home with lights on and whether he knocked I do not know but I have two dogs and live in a two up two down so having made sure I was home I was seriously irritated that he couldn’t be bothered to try to make himself heard or come to the back door. What a waste of his time and mine not to say the diesel to come back. How about using some common sense?”

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Posted 5 years ago

“I wouldn’t recommend using dpd just been to pick up my new iPad from ee and they told me a bank card and driving licence isn’t enough ID to collect the item and then gave me attitude saying I should collect it from an ee shop instead like I have nothing better to do so I wouldn’t use Middleton dpd depot to collect any items”

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Posted 5 years ago

“On Friday 20 December (2019) waiting for my parcel at home. Receiving email that driver (Name Jeroslavs) could not find anyone so left calling card. I do not have the card, no one called to my door. Talking to on line chat 20 mins after receiving email. Saying to DPD that parcel is very important, so I am happy to collect it at collection point if the driver could leave it there today. DPD assistant says that driver will come back to my flat at 4pm today and will try to deliver again. No one came that day , despite sitting all day at home and waiting for my parcel. And having no possibility to collect it myself. On Monday (23 December) receiving message that my parcel will be delivered today. Sitting at home and waiting. In few hours receiving message that no one was at home!!!! AGAIN! The same driver name Jeroslavs could not deliver my parcel!!! Very disappointing especially that I am okay to collect the parcel myself!”

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Posted 5 years ago

“I have consistent problems with DPD. This year whilst using the company Hello Fresh for weekly deliveries, the driver kept dumping my parcel in the street despite me being home to take receipt of it so I ended up cancelling my subscription- all because of the delivery company. Today, one of my Christmas presents which wasn’t a cheap by was actually delivered to the wrong street. I live in a street with multiple tenements each containing between 8-12 flats. Got a picture confirming the delivery was left at “flat 6” and a picture of a stairwell that definitely isn’t mine (the walls were red, mine are blue). Still waiting for DPD to confirm where they delivered it even though I have since located the parcel myself, entirely by luck, by posting on my local “Nextdoor” website. Was left two streets away!”

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Posted 5 years ago

“Ordered a delivery through Asos over two weeks ago... still nothing..dpd have been useless over the Christmas period. The stupidest thing is that when you call an autonWd voice says they’ll try and deliver some items early and try again on the intended delivery date if you’re not in as if that’s going to help! What about people who ordered items weeks ago for Christmas and haven’t heard a peep! Rubbish. Meanwhile, ordered something from amazon that was actually sent from Madrid and it arrives within two days no hitches... sort it out, this is your whole business value that you aren’t delivering yet amazon can deliver no hitches 🤔”

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Posted 5 years ago

“Because I was going to be out for delivery of my parcel I requested that they leave it behind plant pots on porch. Got home, card saying it had been delivered. Looked for parcel, no parcel. Rang DPD, they said it had been delivered and the driver had taken a photo of my front door and the parcel behind pots. I argued to no avail that the parcel wasn't there. They closed me down. Next day a lady from a different street came to my house with my parcel. I thanked her for her honesty. She could have kept it. When I looked at photo driver had taken of my front door as proof, it wasn't my door at all!! Her road name is in no way similar to mine. Dpd drivers need to learn to read! I have told the company I ordered from that if they value their customers not to use these cowboys anymore. Bad company!!”

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Posted 5 years ago

“Driver didn't even bothered to get out of the van. Taken photo of front door and reported I wasn't home. Discrace for dpd”

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Posted 5 years ago

“One lost delivery, one delayed delivery and one driver parked outside never got out the car then reported that we weren't in. Drove away without knocking. All in the space of 3 days. Shocking service.”

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Posted 5 years ago

“WORST COMPANY EVER Appalling service. Waited for parcel pickup for two days, after every pickup "attempt" got text message that the driver attempted to pick up the parcel but we were not home which was a blatant lie since no one bothered to call us or buzz the Intercom. Later on we found that from our concierge the driver visited him and told him that he would rather get a complain than try to collect that parcel since it is difficult to park at our address. Funnily it is not difficult to park for any other delivery companies also, they had my number, they could easily called and asked for directions. Had to make numerous phone calls and take 2 days off work because of this. Interestingly enough the DPD in Poland handled the delivery very professionally so I wonder is it just in UK that no one cares about anything, there is no customer care just blatant lies and fobbing off? Anyway I recommend avoiding them in UK at all cost but unfortunately I am not able to recommend any other company as it seems they all follow the same route.”

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Posted 5 years ago

“These drivers are lazy!!! they buzzed the intercom but told him I'm coming downstairs as the door doesn't open via the intercom. I come downstairs the their van has already left. Like someone said they are only coming to your door to get the gps to check in.”

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Posted 5 years ago

“TERRIBLE SERVICE! I suspected this company was a scam, and surprised that it was a real company. They sent me a text message saying that they missed me when i was at home all day! I called the company to tell them send the driver back and the agent said she checked the GPS and driver really went to my home!! Well, i guess they should training their drivers to get off the car, pick the parcel, ring the bell or make a call. Obviously this company thinks delivering is that their driver stand in front of a building to make the GPS check in. Their drivers lying alll the time and company just doesnt care!”

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Posted 5 years ago

“Missed collections, lost parcels (inside your sorting depo) Just a joke, I type this in a calm manner and want to be as hones as i can without being obscene. Failed delivery company RIP Time to give up guys n galls, if you cant collect or deliver then your in the wrong job as collecting and delivering is something your customers may expect you to do every now and then. Close the door, go home and have a think about doing something different, story telling maybe! Seams this is something your all quite good at.”

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Posted 5 years ago

“This now the third complaint regarding DPD This now the third complaint tracked our fave driver Jagpreet who was supposed to be delivering a package ordered by Jacqueline Reid. He came nowhere near our address and has delivered to an address unknown to us. Have rang customer services who says driver is aware and will collect it and bring it round. You can’t write this 1st dropping parcel in bin with over £200 worth of Xmas presents 2nd throwing parcel over fence smashing glass although parcel clearly marked fragile glass handle with care now delivery to the wrong address we tracked the driver all morning and came nowhere up our road it’s unbelievable wife tells me it’s my Christmas present and if they can’t sort it out before Christmas I will be left with soap on a rope. If you research Trustpilot where I have left a review this appears a common occurrence around my area”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews